ITIL 4: Management Practices

ITIL 4: Management Practices

本课程是 ITIL 4 Foundation 专项课程的一部分

位教师：Bill Rosenthal

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3个模块

深入了解一个主题并学习基础知识。

6 小时完成

灵活的计划

自行安排学习进度

3个模块

深入了解一个主题并学习基础知识。

6 小时完成

灵活的计划

自行安排学习进度

您将学到什么

In this course, you will analyze the key ITIL management practices and define the general, service, and technical management practices of ITIL.

您将获得的技能

Change Control
Asset Management
Operations Management
Information Technology
Help Desk Support
Service Level
IT Management
Service Management
Incident Management
Technical Support and Services
Information Technology Operations
IT Service Management
Operations
Problem Management
Technical Management
Information Technology Infrastructure Library
技能部分已折叠。显示 9 项技能，共 16 项。

要了解的详细信息

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作业

1 项作业

授课语言：英语（English）

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积累特定领域的专业知识

本课程是 ITIL 4 Foundation 专项课程专项课程的一部分

在注册此课程时，您还会同时注册此专项课程。

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获得对主题或工具的基础理解
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该课程共有3个模块

To round out your experience with the ITIL framework, in this course, you'll explore seven key ITIL practices: continual improvement, service-level management, change enablement, incident management, service-request management, service desk, and problem management. You'll also explore other ITIL practices of note, including general management, service management, and technical management practices.

In the previous lessons, you have learned about all the other components of the ITIL® Service Value System. Now, you are ready to examine the final component called practices, which are designed specifically for service management professionals. In this lesson, you will examine the seven key practices and how they fit within the service value chain.

涵盖的内容

1篇阅读材料9个插件

To complete your introduction to the ITIL® practices, this lesson covers eight more practices. If you are planning to obtain the ITIL Foundation certification, you will need to know the purpose of the practices contained in this lesson.