ITIL 4: Foundations and Framework

ITIL 4: Foundations and Framework

本课程是 ITIL 4 Foundation 专项课程的一部分

位教师：Bill Rosenthal

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3个模块

深入了解一个主题并学习基础知识。

5 小时完成

灵活的计划

自行安排学习进度

3个模块

深入了解一个主题并学习基础知识。

5 小时完成

灵活的计划

自行安排学习进度

您将学到什么

In this course, you will define ITIL and its key concepts and identify the components of the ITIL framework.

您将获得的技能

Service Management
Information Technology Operations
Asset Management
Operations Management
Information Technology
Operations
IT Service Management
Information Technology Infrastructure Library
Service Level
技能部分已折叠。显示 7 项技能，共 9 项。

要了解的详细信息

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作业

1 项作业

授课语言：英语（English）

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Petrobras, TATA, Danone, Capgemini, P&G 和 L'Oreal 的徽标

积累特定领域的专业知识

本课程是 ITIL 4 Foundation 专项课程专项课程的一部分

在注册此课程时，您还会同时注册此专项课程。

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获得对主题或工具的基础理解
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该课程共有3个模块

This course is useful to anyone who would like a foundational understanding of IT service management, its key principles and practices, and how it will help deliver better value to your customers. You will explore introductory and key concepts behind ITIL. You'll also dive into the ITIL framework, particularly the four dimensions of service management and the service value system.

In order to understand how ITIL® can help you both now and in the future, it is important to understand where it came from, and what its building blocks are. In this lesson, you will become familiar with the key concepts of service management and service relationships, and what it means to create value for your customers.

涵盖的内容

1篇阅读材料5个插件

In an earlier lesson, you were introduced to the new ITIL® framework in this revision of ITIL. Now that you have an understanding of the key concepts and terminology of ITIL, you're ready to take a closer look at the components of the framework. In each of the components, today's digital world is taken into consideration. In this lesson, you will examine the four dimensions of service management and the ITIL Service Value System (SVS).