ITIL 4: Core Principles and Components

ITIL 4: Core Principles and Components

本课程是 ITIL 4 Foundation 专项课程的一部分

位教师：Bill Rosenthal

访问权限由 Coursera Learning Team 提供

3个模块

深入了解一个主题并学习基础知识。

5 小时完成

灵活的计划

自行安排学习进度

3个模块

深入了解一个主题并学习基础知识。

5 小时完成

灵活的计划

自行安排学习进度

您将学到什么

In this course, you will analyze the ITIL guiding principles and identify the components and functions of the ITIL Service Value System (SVS).

您将获得的技能

IT Service Management
Operations Management
Service Management
Information Technology Operations
Automation
Asset Management
Operations
IT Management
Information Technology
Information Technology Infrastructure Library
Governance
技能部分已折叠。显示 9 项技能，共 11 项。

要了解的详细信息

可分享的证书

添加到您的领英档案

作业

1 项作业

授课语言：英语（English）

了解顶级公司的员工如何掌握热门技能

了解关于 Coursera for Business 的更多信息

Petrobras, TATA, Danone, Capgemini, P&G 和 L'Oreal 的徽标

积累特定领域的专业知识

本课程是 ITIL 4 Foundation 专项课程专项课程的一部分

在注册此课程时，您还会同时注册此专项课程。

向行业专家学习新概念
获得对主题或工具的基础理解
通过实践项目培养工作相关技能
获得可共享的职业证书

该课程共有3个模块

In this course, you'll continue your exploration of the ITIL framework by adhering to the seven guiding principles: focus on value, start where you are, progressively iterate with feedback, collaborate and promote visibility, think and work holistically, keep it simple and practical, and optimize and automate. You'll also be introduced to the ITIL service value system, including components like governance, the service value chain, and continual improvement.

The seven ITIL® guiding principles provide the "how" for organizations who are adopting the ITIL service approach. By keeping these principles in mind, you can benefit from the trial-and-error experience of those who have gone before you. In this lesson, you will learn about each of the principles and how they can be applied to strive to ensure a holistic approach to service management.

涵盖的内容

1篇阅读材料9个插件

1篇阅读材料总计5分钟

⚠️READ THIS FIRST⚠️ 5分钟

9个插件总计150分钟

Lesson Introduction 5分钟
Focus on Value 20分钟
Start Where You Are 20分钟
Progress Iteratively with Feedback 20分钟
Collaborate and Promote Visibility 20分钟
Think and Work Holistically 20分钟
Keep It Simple and Practical 20分钟
Optimize and Automate 20分钟
Lesson Summary 5分钟

The four dimensions of service management and the Service Value System are the major components of the ITIL® framework. Previously, you were introduced to the SVS as a whole. Now, you will take a look at each component.