This course introduces you to the transformative potential of Generative AI (GenAI) in driving business process automation, empowering you to design intelligent workflows that enhance efficiency, productivity, and decision-making across various functions.

Through interactive lessons and guided demos, you’ll learn how to deploy GenAI-powered chatbots, leverage advanced features like multimodal interactions and personalization, and measure automation success using industry-standard KPIs. By the end of this course, you will be able to: -Explain the role and capabilities of GenAI in automating business workflows and operations -Identify and assess high-impact use cases for GenAI in enterprise functions like customer service, IT, and HR -Design and implement cross-functional automation solutions using GenAI tools and frameworks -Build, personalize, and deploy conversational AI agents to improve user experience and task automation -Measure, optimize, and scale GenAI-powered automation solutions using relevant KPIs and performance metrics This course is ideal for business automation professionals, IT managers, HR specialists, and technical leaders seeking to leverage GenAI for operational efficiency, cross-departmental workflows, and conversational AI solutions in their organizations. A basic understanding of AI concepts, business workflows, and process automation tools is recommended. Join us to learn next-generation GenAI-driven automation workflows that are transforming business operations.