Clinic Communication: Emails and Memos

本课程是 Optimizing the Clinic: Basics of Medical Office Management 专项课程的一部分

位教师：Hurix Digital

访问权限由 New York State Department of Labor 提供

3个模块

深入了解一个主题并学习基础知识。

初级等级

推荐体验

2 小时完成

灵活的计划

自行安排学习进度

3个模块

深入了解一个主题并学习基础知识。

初级等级

推荐体验

2 小时完成

灵活的计划

自行安排学习进度

您将学到什么

Professional communication standards build patient trust and satisfaction, directly influencing health outcomes and organizational reputation.
Active listening reduces errors, improves patient compliance, and strengthens care coordination as both a clinical and operational skill.
Effective scheduling communication balances empathy and efficiency to address patient concerns while maintaining smooth clinic flow and resource use.
Structured briefing protocols ensure critical information transfer and prevent communication breakdowns that threaten patient safety and care.

您将获得的技能

要了解的详细信息

可分享的证书

添加到您的领英档案

作业

6 任务¹

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授课语言：英语（English）

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积累特定领域的专业知识

本课程是 Optimizing the Clinic: Basics of Medical Office Management 专项课程专项课程的一部分

在注册此课程时，您还会同时注册此专项课程。

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该课程共有3个模块

Transform your clinic communication from chaotic to crystal clear. This Short Course was created to help health administration professionals accomplish seamless internal coordination and patient-focused communication excellence.

By completing this course, you'll be able to craft professional emails that reflect your organization's brand, write memos that colleagues can actually understand and act upon, and never let important tasks slip through the cracks again. These aren't just administrative skills—they're the foundation of patient safety and team efficiency. By the end of this course, you will be able to: Apply organizational communication standards to ensure professional consistency. Structure clear, actionable internal memos using proven frameworks. Systematically capture and track commitments from written communications. This course is unique because it focuses specifically on the high-stakes communication environment of healthcare, where clarity isn't just professional—it's potentially life-saving. To be successful in this project, you should have a background in basic office procedures and familiarity with email systems.

Learners will master the foundational elements of professional healthcare communication by understanding and applying organizational style guides to create consistent, branded correspondence.

涵盖的内容

2个视频1篇阅读材料2个作业

Learners will master the three-part memo framework (Purpose-Details-Action) to create clear, actionable internal communications that facilitate efficient clinic operations.

涵盖的内容

2个视频1篇阅读材料2个作业

Learners will master systematic approaches to identifying action items from healthcare communications and implementing tracking systems that ensure critical tasks are completed and accountable.