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学生对 IBM 提供的 Technical Support (IT) Case Studies and Capstone 的评价和反馈
183 个评分
课程概述
In this IBM course, you will apply the knowledge gained from the IT Support Professional Certificate to realistic situations. This capstone course leads you through a series of technical support case studies that require hands-on work to resolve. Upon completing this course, you’ll gain an enriched perspective on employing technical support in professional settings, making you a sought-after IT professional.
You’ll navigate a range of hands-on technical support labs crafted to challenge and enhance your problem-solving abilities. You’ll merge theory with practice to analyze user help requests and employ systematic troubleshooting techniques to diagnose and resolve technical issues. A comprehensive understanding of escalation protocols and adept utilization of ticketing systems and diagnostic tools will become second nature to you.
You’ll examine the intricacies of hardware and software across diverse computing platforms, grasp network fundamentals, delve into security, and explore the cloud computing landscape. You will have the opportunity to sharpen your communication skills and master conflict mitigation and de-escalation techniques, culminating in a comprehensive customer service orientation. By the end of this course, you will better understand how to use your technical support skills in everyday professional settings.
This course assumes that you are already familiar with IT fundamentals knowledge. If you do not have this knowledge, it is recommended that you complete the previous courses in the IBM IT Support Professional Certificate before starting this course.
Learners who complete and pass all courses in the IT Support Professional Certificate will receive a 30% discount voucher for a CompTIA Certification exam.
热门审阅
OC
Jul 18, 2023
It was quit challenging and i enjoyed the ride. Thank you Coursera
PT
Oct 25, 2023
Very helpful course with case studies and projects
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26 - Technical Support (IT) Case Studies and Capstone 的 35 个评论（共 35 个）
创建者 Danny M G
•Sep 19, 2022
informational
创建者 Nikola D
•Apr 11, 2023
Verry usefull
创建者 Dempster N H
•Dec 29, 2022
Great Course
创建者 Jussef A M
•Sep 16, 2022
excelent
创建者 jae-kil l
•Sep 11, 2022
good job
创建者 Kallibekova D S
•May 20, 2025
supper
创建者 Hilma A (
•Oct 5, 2023
great
创建者 HIND A M A H A M A
•Dec 24, 2024
شكر
创建者 Saquech N
•Jun 5, 2023
I wish that the assignment link was working and more accessible to people who really don't
have access to computers
创建者 G'affarova M
•Apr 23, 2025
yaxshi