When will I have access to the lectures and assignments?

To access the course materials, assignments and to earn a Certificate, you will need to purchase the Certificate experience when you enroll in a course. You can try a Free Trial instead, or apply for Financial Aid. The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.

What will I get if I subscribe to this Specialization?

When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile.

Is financial aid available?

Yes. In select learning programs, you can apply for financial aid or a scholarship if you can’t afford the enrollment fee. If fin aid or scholarship is available for your learning program selection, you’ll find a link to apply on the description page.

Mistakes to Avoid When Resolving Conflict

Mistakes to Avoid When Resolving Conflict

本课程是 Navigating Difficult Conversations 专项课程的一部分

位教师：Madecraft

包含在中

了解更多

3个模块

深入了解一个主题并学习基础知识。

初级等级

推荐体验

3 小时完成

灵活的计划

自行安排学习进度

3个模块

深入了解一个主题并学习基础知识。

初级等级

推荐体验

3 小时完成

灵活的计划

自行安排学习进度

您将学到什么

Recognize and avoid the most common listening mistakes that derail conflict resolution.
Manage your emotional responses to stay focused and constructive during difficult exchanges.
Apply inclusive, open-minded strategies to reach resolutions that hold up over time.

您将获得的技能

要了解的详细信息

可分享的证书

添加到您的领英档案

了解顶级公司的员工如何掌握热门技能

了解关于 Coursera for Business 的更多信息

Petrobras, TATA, Danone, Capgemini, P&G 和 L'Oreal 的徽标

积累特定领域的专业知识

本课程是 Navigating Difficult Conversations 专项课程专项课程的一部分

在注册此课程时，您还会同时注册此专项课程。

向行业专家学习新概念
获得对主题或工具的基础理解
通过实践项目培养工作相关技能
获得可共享的职业证书

该课程共有3个模块

Conflict is inevitable in all parts of life. When it’s time to resolve those conflicts, it’s important to be equipped with the best tools and tactics.

In this course from conflict expert Lynne Hurdle, you'll learn how to avoid common mistakes when resolving conflict. you'll discover how to listen effectively, avoid judgment, how to respond appropriately, and how to overcome common obstacles. you'll also learn how to avoid making assumptions, the danger of not speaking up for yourself, and what happens when you try to force things forward with the unfortunate language choices. By eliminating these common mistakes you'll be more easily able to tame the stress and chaos that conflict creates in both business and personal life.

单元详情

Your listening habits work fine under normal conditions, but when conflict enters the room, four deeply ingrained patterns quietly take over and block the understanding that resolution requires. In this module, you will identify the assumptions, interruptions, judgments, and tone reactions that most often derail conflict conversations and apply targeted strategies to replace each one, so you can stay genuinely present and move difficult conversations toward real understanding.

涵盖的内容

5个视频1篇阅读材料1个作业1个讨论话题

5个视频总计16分钟

Resolve Conflict With Confidence2分钟
Making Assumptions3分钟
Interrupting Others4分钟
Judging People and Ideas4分钟
Tone Policing4分钟

1篇阅读材料总计10分钟

Why Your Brain Judges -- and What to Do About It in Conflict10分钟

1个作业总计15分钟

Listening is A Lot Harder Than You Think15分钟

1个讨论话题总计10分钟

Are You Keeping the Peace or Avoiding the Problem?10分钟

Even when you are genuinely committed to resolving a conflict, the way you respond in the moment can quietly undo that commitment. In this module, you'll identify five common responding mistakes -- from getting pulled off course by your own thoughts to caving when you should stand firm -- and build a more intentional approach so your responses actively move conflict toward resolution instead of away from it.

涵盖的内容

5个视频3篇阅读材料1个作业

5个视频总计12分钟

Getting Diverted3分钟
Name-calling2分钟
Jumping to Solutions3分钟
Aggressive Statements2分钟
Giving in Too Much2分钟

3篇阅读材料总计30分钟

Words That Wound: The Hidden Cost of Put-Down Language in Conflict10分钟
Finding Your Assertive Voice: Why How You Say It Determines Whether You Get Heard10分钟
Passivity Is Not Peace: Why Standing Up Is an Act of Respect10分钟

1个作业总计15分钟

Responding Is Easier Said Than Done15分钟

Getting to a resolution feels like the finish line -- but the final stage of conflict is where some of the most costly and overlooked mistakes happen. In this module, you'll identify four resolution-stage mistakes that keep agreements from sticking and apply strategies for creating the psychological safety, cultural awareness, and open-mindedness needed to turn a surface-level settlement into something that genuinely lasts.

涵盖的内容

5个视频2篇阅读材料2个作业2个讨论话题

5个视频总计12分钟

Shutting Down Ideas2分钟
Leaving Out Culture3分钟
"We've Always Done it This Way"2分钟
Settling Too Soon3分钟
Your Path Forward 2分钟

2篇阅读材料总计20分钟

Culture Is Always in the Room: Why Conflict Resolution Cannot Afford to Ignore It10分钟
Why the Same Conflict Keeps Coming Back and What Open-Mindedness Actually Does About It10分钟