What jobs can I get with IT support specialist skills?

Qualify for in-demand job titles: <text variant="body1">· Entry-level IT Support Specialist or IT Support Professional <text variant="body1">· Help Desk Technician <text variant="body1">· Technical support specialist <text variant="body1">· Network Support Specialist <text variant="body1">· Systems Administrator

Will I be able to complete this course online?

This course is completely online. You can access your lessons, readings, and assignments anytime and anywhere via the web or your mobile device.

How long does it take to complete the professional certificate?

It typically takes 3 months to complete the 6 courses. But some learners may go through the content faster.

What will I get if I subscribe to this Specialization?

When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile.

Is financial aid available?

Yes. In select learning programs, you can apply for financial aid or a scholarship if you can’t afford the enrollment fee. If fin aid or scholarship is available for your learning program selection, you’ll find a link to apply on the description page.

Essential Aspects of Software, Hardware, and Data Backup

Coursera PlusMonthly 3 个月课程4 折优惠 ，让你轻松掌握闪耀技能。立即节省

Essential Aspects of Software, Hardware, and Data Backup

本课程是 Microsoft Foundations of IT Systems, Networking, and Data Protection 专项课程的一部分

位教师： Microsoft

包含在中

了解更多

4个模块

深入了解一个主题并学习基础知识。

初级等级

推荐体验

2 周完成

在 10 小时一周

灵活的计划

自行安排学习进度

4个模块

深入了解一个主题并学习基础知识。

初级等级

推荐体验

2 周完成

在 10 小时一周

灵活的计划

自行安排学习进度

您将学到什么

Implement secure software configurations and access control practices
Apply hardware security concepts including encryption and physical protection
Describe data storage, compression, and processing techniques
Develop effective data backup and recovery strategies

您将获得的技能

您将学习的工具

要了解的详细信息

可分享的证书

添加到您的领英档案

了解顶级公司的员工如何掌握热门技能

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Petrobras, TATA, Danone, Capgemini, P&G 和 L'Oreal 的徽标

积累特定领域的专业知识

本课程是 Microsoft Foundations of IT Systems, Networking, and Data Protection 专项课程专项课程的一部分

在注册此课程时，您还会同时注册此专项课程。

向行业专家学习新概念
获得对主题或工具的基础理解
通过实践项目培养工作相关技能
获得可共享的职业证书

该课程共有4个模块

This course introduces key concepts in IT security, system configuration, and data protection. It is designed for learners who want to build practical skills in securing systems and managing data in IT environments.

You’ll begin by learning how to implement secure software configurations, including access control, privilege management, and best practices for software installation. You’ll then explore hardware security concepts such as BIOS, firewalls, encryption, and physical device protection. The course also focuses on data management, including storage types, compression techniques, and backup strategies. You’ll learn how to design data backup and recovery approaches that help ensure data availability and integrity. By the end of this course, you’ll understand how to secure systems and protect data across software and hardware environments. This course supports foundational knowledge aligned with Microsoft 365 Fundamentals concepts.

In this module, you will learn about secure software configuration, access control and privilege management, and best practices in software installation. You will gain a comprehensive understanding of key cybersecurity fundamentals.

涵盖的内容

13个视频9篇阅读材料7个作业

13个视频总计73分钟

Course introduction: Software, hardware, and data backup3分钟
Software security essentials7分钟
End-user license agreement (EULA)6分钟
Software firewall5分钟
Troubleshooting user authentication6分钟
Single sign-on (SSO)6分钟
Access control and privilege management5分钟
Navigating application permissions in mobile devices7分钟
Fundamentals of secure software installation6分钟
Understanding software updates and their importance6分钟
Security risks in third-party software integration5分钟
Supply chain attacks: Risks in software installation6分钟
Module summary: Secure software configurations5分钟

9篇阅读材料总计85分钟

Course syllabus: Software, hardware, and data backup10分钟
Navigating malware: Viruses, Trojans, and worms10分钟
How antivirus and antimalware software works10分钟
Authentication mechanisms cheat sheet10分钟
Practice stop: Checking users10分钟
Access control and privilege management in real life scenarios10分钟
Common mistakes in software installation and updates10分钟
Protecting your computer from malware during software installation10分钟
Additional resources: Secure software configurations5分钟

7个作业总计135分钟

Module quiz: Secure software configurations30分钟
Activity: Enabling and configuring your OS firewall20分钟
Knowledge check: Secure software configurations15分钟
Activity: Create a user account20分钟
Knowledge check: Access controls and privilege management15分钟
Activity: Guided safe software installation20分钟
Knowledge check: Software installation best practices15分钟

In this module, you'll learn about the essential elements of hardware security within IT environments. You will explore the critical functions of BIOS, hardware firewalls, and encryption technologies. You will also discover the vital aspects of physical security and how to safeguard IT devices from unauthorized access.

涵盖的内容

9个视频8篇阅读材料5个作业

9个视频总计57分钟

Introduction to BIOS6分钟
The evolution of BIOS6分钟
Configuring UEFI for security6分钟
Introduction to hardware firewalls7分钟
OEM and its role in enhanced hardware security7分钟
Storage encryption7分钟
Essentials of physical security for devices6分钟
RFID Technology for enhanced physical security6分钟
Module summary: Secure hardware configuration6分钟

8篇阅读材料总计75分钟

UEFI updates10分钟
UEFI malware, vulnerabilities, and threats10分钟
Exploring TPM in Windows security: A detailed overview10分钟
USB device threats and protective measures10分钟
Practice stop: Brute force algorithm10分钟
Physical access and BYOD policies in organizations10分钟
Best practices for ensuring physical device security10分钟
Additional resources: Secure hardware configuration5分钟

5个作业总计85分钟

Module quiz: Secure hardware configuration30分钟
Knowledge check: Introduction to BIOS15分钟
Knowledge check: Hardware security15分钟
Activity: Securing your computer against unattended access10分钟
Knowledge check: Physical access to devices15分钟

In this module you will explore the essential aspects of data management, focusing on the practices of data backup, compression, and storage types.

涵盖的内容

13个视频8篇阅读材料7个作业

13个视频总计79分钟

Introduction to data storage7分钟
Network Attached Storage (NAS)6分钟
Disk partition and file system5分钟
Data compression7分钟
Introduction to data processing6分钟
Image and video processing7分钟
Audio processing6分钟
Portable Document Format (PDF)5分钟
Introduction to data backup5分钟
Understanding RAID5分钟
Cloud and local data backup6分钟
System recovery essentials5分钟
Module summary: Robust data backup and recovery8分钟

8篇阅读材料总计75分钟

Storage media explained: Types, interfaces, and applications10分钟
Practice stop: Compress files10分钟
Troubleshooting storage and data compression issues10分钟
Video codecs10分钟
Troubleshooting file and media-related issues10分钟
Different data backup methods and strategies10分钟
Effective data recovery strategies10分钟
Additional resources: Robust data backup and recovery5分钟

7个作业总计105分钟

Module quiz: Robust data backup and recovery30分钟
Activity: Partition a USB pendrive10分钟
Knowledge check: Data storage and compression15分钟
Activity: Convert a video format10分钟
Knowledge check: Data processing15分钟
Activity: Setting up and using OneDrive for data backup10分钟
Knowledge check: Data backup strategies15分钟

Get ready to synthesize the knowledge and skills you acquired throughout the course by completing the final course project! In this final module, you will get the opportunity to develop a comprehensive data strategy for a specified scenario.

涵盖的内容

2个视频1篇阅读材料3个作业1个插件

2个视频总计10分钟

Course recap: Software, Hardware, and Data Backup7分钟
Steps Needed for Obtaining Your Certificate3分钟

1篇阅读材料总计10分钟

About the final project and assessment10分钟

3个作业总计180分钟

Self-review: Developing a data strategy30分钟
Course quiz: Software, Hardware, and Data Backup90分钟
Activity: Developing a data strategy60分钟

1个插件总计10分钟

Exemplar: Developing a data strategy10分钟

获得职业证书

将此证书添加到您的 LinkedIn 个人资料、简历或履历中。在社交媒体和绩效考核中分享。

位教师

Microsoft

303 门课程2,543,968 名学生

提供方

Microsoft

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常见问题

This program is for you:

· If you are interested in the field of Information Technology or just beginning to work in IT support-related roles.

· If you want to switch or start a career in the field of Information Technology (IT).

· If you already work in IT support, earning a Microsoft IT Support Specialist certificate can help advance your career or help you address gaps in your knowledge, skills, and abilities.

You don’t need any background knowledge to take this Professional Certificate. Whether you’re just starting out or a professional in a relevant field, this program can be the right fit for you.

The role of an IT support specialist includes technical skills such as conducting regular network assessments and assessing, testing, and upgrading an organization's network systems.

This role also includes problem-solving skills needed to identify and resolve hardware and software issues. guiding users through troubleshooting steps and providing training on the usage of new software and hardware, such as upgraded email systems and external hard drives.

An IT support specialist collaborates with clients and colleagues; therefore, effective communication is crucial for IT support specialists.

Yes. We highly recommend taking the courses of each certificate program in the order they are presented. The content in the courses builds on information from earlier courses. The final course contains a capstone project that assesses your knowledge of the content covered in the previous courses. As such, it makes the most sense to take the courses in the order they are presented.

When you complete the Microsoft IT Support Specialist Professional Certificate, you stand out with a unique set of skills and knowledge in the dynamic field of information technology (IT).

This certificate demonstrates your job readiness and can be shared with your professional network.

Throughout this program, you've engaged with instructional videos, assessments, and practical exercises, gaining a deep understanding of key aspects including:

· Proficiency in system analysis and maintenance.

· Skills in software configuration and recommendation using the Microsoft 365 ecosystem.

· Practice in establishing robust security protocols.

· Expertise in diagnostics and troubleshooting.

To access the course materials, assignments and to earn a Certificate, you will need to purchase the Certificate experience when you enroll in a course. You can try a Free Trial instead, or apply for Financial Aid. The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.