What jobs can I get with IT support specialist skills?

Qualify for in-demand job titles: <text variant="body1">· Entry-level IT Support Specialist or IT Support Professional <text variant="body1">· Help Desk Technician <text variant="body1">· Technical support specialist <text variant="body1">· Network Support Specialist <text variant="body1">· Systems Administrator

Will I be able to complete this course online?

This course is completely online. You can access your lessons, readings, and assignments anytime and anywhere via the web or your mobile device.

How long does it take to complete the professional certificate?

It typically takes 3 months to complete the 6 courses. But some learners may go through the content faster.

What will I get if I purchase the Certificate?

When you purchase a Certificate you get access to all course materials, including graded assignments. Upon completing the course, your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile.

Is financial aid available?

Yes. In select learning programs, you can apply for financial aid or a scholarship if you can’t afford the enrollment fee. If fin aid or scholarship is available for your learning program selection, you’ll find a link to apply on the description page.

Introduction to Computers

Introduction to Computers

位教师： Microsoft

包含在中

了解更多

4个模块

深入了解一个主题并学习基础知识。

初级等级

推荐体验

2 周完成

在 10 小时一周

灵活的计划

自行安排学习进度

4个模块

深入了解一个主题并学习基础知识。

初级等级

推荐体验

2 周完成

在 10 小时一周

灵活的计划

自行安排学习进度

您将学到什么

Identify key computer components including CPU, memory, storage, and peripherals
Explain how operating systems manage processes, memory, and hardware interactions
Describe enterprise systems including servers, storage, and computing environments
Understand how security, hardware, and software work together in IT systems

您将获得的技能

您将学习的工具

要了解的详细信息

可分享的证书

添加到您的领英档案

了解顶级公司的员工如何掌握热门技能

了解关于 Coursera for Business 的更多信息

Petrobras, TATA, Danone, Capgemini, P&G 和 L'Oreal 的徽标

该课程共有4个模块

This course has been designed for individuals seeking entry-level positions in IT support. Whether you're a recent graduate, a career changer, or someone looking to kickstart your career in the tech industry, it will provide you with the foundational knowledge and practical skills needed to excel in the field of IT support.

In this course, you’ll explore computer systems and the security threats that computer users have to deal with. You'll learn about key components like the CPU, memory, storage, and peripherals. You’ll cover how these components interact with the operating system, including CPU processes, memory management, and the role of device drivers. Finally, you’ll explore essential concepts defining hardware and software relationships for a comprehensive understanding of system functionality. After completing this course, you’ll be able to: • Identify the key components of a computer system, encompassing hardware elements such as CPU, memory, storage devices, input/output devices, and peripherals. • Describe the interaction between computer system components and the operating system, including how the CPU processes instructions, memory management, and the role of device drivers. • Discuss the essential concepts that define the relationship between security, hardware and software, fostering a comprehensive understanding of system functionality. This is also a great way to prepare for the Microsoft MS-900 exam. By passing the MS-900 exam, you’ll earn the Microsoft 365 Fundamentals certification.

Ever wondered how we moved from basic desktop computers to machines that can "think"? In this module, you will dive into the heart of modern computing. You will explore how foundational hardware and Operating Systems serve as the launchpad for the AI revolution. By understanding how high-performance GPUs fuel today’s Generative AI, you will bridge the gap between physical circuitry and the future of intelligent technology.

涵盖的内容

13个视频16篇阅读材料5个作业2个插件

13个视频总计72分钟

Introduction to the program4分钟
Course introduction: Introduction to Computers3分钟
Welcome to Generative AI for everyone6分钟
Understanding the Capabilities of Generative AI for Business Functions9分钟
Generative AI - Under the hood8分钟
The potential pitfalls and shortcomings of GEN AI6分钟
Threat landscape overview5分钟
Linked threats5分钟
What is a computer and what is inside it?5分钟
How does a computer operate?6分钟
What is an operating system and what does it do?5分钟
Popular operating systems7分钟
Module summary: Introduction to computers and operating systems4分钟

16篇阅读材料总计165分钟

Course syllabus: Introduction to Computers10分钟
How to be successful in this course10分钟
Skills measured: Exam MS-900: Microsoft 365 Fundamentals10分钟
Generative AI Terminology10分钟
Generative AI in Business10分钟
Threat stats10分钟
Exercise: Explaining the threat landscape30分钟
Exemplar: Explaining the threat landscape10分钟
Additional resources: Threat landscape 5分钟
Hardware versus software10分钟
Monitors and graphics cards: How visuals come to life10分钟
Additional resources: Introduction to computing devices5分钟
Types of operating systems10分钟
Proprietary and open-source software10分钟
Types of software: System, application and utility10分钟
Additional resources: Operating systems5分钟

5个作业总计90分钟

Mastering Generative AI Architectures and Applications15分钟
Knowledge check: Decoding the threat landscape: An IT perspective15分钟
Knowledge check: Introduction to computing devices15分钟
Knowledge check: Operating systems15分钟
Module quiz: Operating systems30分钟

2个插件总计20分钟

Activity: Computer component match-up10分钟
Activity: Software type matching challenge10分钟

Behind every great tech company is a rock-solid infrastructure. In this module, you will master the backbone of the digital world: servers, storage, and backups. You will take control of on-premises, cloud, and hybrid environments, learning to protect data like a pro. By the end of this module, you will be equipped to lead strategic Patch Management and build the "Business Continuity" plans that keep global enterprises running, no matter what.

涵盖的内容

7个视频9篇阅读材料4个作业1个讨论话题1个插件

7个视频总计37分钟

Infrastructure and Servers6分钟
Risk mitigation: Backup frequency6分钟
What are computing environments?6分钟
Security in computing environments6分钟
What is maintenance and patching?6分钟
Patch management: pros, cons, and challenges4分钟
Module summary: Enterprise systems and security5分钟

9篇阅读材料总计80分钟

Types of servers, storage, and backups10分钟
Additional resources: Servers, storage and backup5分钟
Traditional versus cloud computing environments10分钟
Security in computing environments in depth10分钟
Additional resources: Computing environments5分钟
Types of maintenance10分钟
Optimizing your computer's performance10分钟
Vulnerability management10分钟
Additional resources: Maintenance and patches10分钟

4个作业总计75分钟

Knowledge check: Servers, storage and backups15分钟
Knowledge check: Computing environments15分钟
Knowledge check: Maintenance and patching15分钟
Module quiz: Enterprise systems and security30分钟

1个讨论话题总计10分钟

Storage and security needs for enterprise versus home users10分钟

1个插件总计10分钟

Activity: Environment Characteristics Match-Up10分钟

Get ready to step into the engine room of modern business operations. You will explore the powerful tools that keep teams connected and data moving, from Enterprise Messaging to complex Data Warehousing. You will discover how backend Business Intelligence (BI) functions turn raw information into winning strategies. This is where you learn to navigate the cloud-based ecosystems that define the 2026 workplace.

涵盖的内容

9个视频10篇阅读材料5个作业1个讨论话题

9个视频总计43分钟

What is business software?5分钟
A day in the life of a business computer5分钟
How email changed the world5分钟
Email app functions5分钟
Growing your knowledge on storage 5分钟
Processing data 4分钟
Machine Learning and data5分钟
Artificial intelligence and machine learning4分钟
Module Summary: Business systems applications5分钟

10篇阅读材料总计100分钟

Common business software10分钟
Dealing with limitations10分钟
Cloud solutions for hardware limitations10分钟
Computers under pressure10分钟
Additional resources: Business software10分钟
Email security functions10分钟
Additional resources: Email apps10分钟
Data warehousing and data lakes 10分钟
Machine learning in action10分钟
Additional resources: Storage solutions10分钟

5个作业总计85分钟

Activity: Practical solutions to hardware and software limitations10分钟
Knowledge check: Business software15分钟
Knowledge check: Email apps15分钟
Knowledge check: Storage solutions15分钟
Module quiz: Business systems applications30分钟

1个讨论话题总计10分钟

Have you ever received spam or malicious emails? What was your experience?10分钟

It’s time to bring it all together and prove what you can do! In this final capstone module, you will synthesize everything you’ve learned about hardware, cloud, and AI into one cohesive vision. You will take on the role of a lead architect, designing a comprehensive system solution from the ground up. This is your opportunity to show that you can solve real-world business challenges with cutting-edge technical strategy.

涵盖的内容

2个视频3篇阅读材料2个作业1个讨论话题1个插件

2个视频总计7分钟

Course recap: Introduction to Computing5分钟
Congratulations2分钟

3篇阅读材料总计50分钟

About the final project and assessment10分钟
Exercise: Designing a business computer setup30分钟
Next steps10分钟

2个作业总计120分钟

Self-review: Designing a business computer setup30分钟
Course quiz90分钟

1个讨论话题总计10分钟

Reflect on learning10分钟

1个插件总计15分钟

Exemplar: Designing a business computer setup15分钟

位教师

Microsoft

302 门课程2,541,960 名学生

提供方

Microsoft

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常见问题

This program is for you:

· If you are interested in the field of Information Technology or just beginning to work in IT support-related roles.

· If you want to switch or start a career in the field of Information Technology (IT).

· If you already work in IT support, earning a Microsoft IT Support Specialist certificate can help advance your career or help you address gaps in your knowledge, skills, and abilities.

You don’t need any background knowledge to take this Professional Certificate. Whether you’re just starting out or a professional in a relevant field, this program can be the right fit for you.

The role of an IT support specialist includes technical skills such as conducting regular network assessments and assessing, testing, and upgrading an organization's network systems.

This role also includes problem-solving skills needed to identify and resolve hardware and software issues. guiding users through troubleshooting steps and providing training on the usage of new software and hardware, such as upgraded email systems and external hard drives.

An IT support specialist collaborates with clients and colleagues; therefore, effective communication is crucial for IT support specialists.

Yes. We highly recommend taking the courses of each certificate program in the order they are presented. The content in the courses builds on information from earlier courses. The final course contains a capstone project that assesses your knowledge of the content covered in the previous courses. As such, it makes the most sense to take the courses in the order they are presented.

When you complete the Microsoft IT Support Specialist Professional Certificate, you stand out with a unique set of skills and knowledge in the dynamic field of information technology (IT).

This certificate demonstrates your job readiness and can be shared with your professional network.

Throughout this program, you've engaged with instructional videos, assessments, and practical exercises, gaining a deep understanding of key aspects including:

· Proficiency in system analysis and maintenance.

· Skills in software configuration and recommendation using the Microsoft 365 ecosystem.

· Practice in establishing robust security protocols.

· Expertise in diagnostics and troubleshooting.

To access the course materials, assignments and to earn a Certificate, you will need to purchase the Certificate experience when you enroll in a course. You can try a Free Trial instead, or apply for Financial Aid. The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.