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4.7
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228 äøŖčƄ分

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Course Description: The ITIL V4 Service Management Concepts course offers a comprehensive exploration of the latest version of the Information Technology Infrastructure Library (ITIL), focusing on the fundamental principles, concepts, and practices essential for effective service management in modern organizations. This course is designed to equip participants with a solid understanding of ITIL V4 framework, which is globally recognized as the standard for IT service management. Through a combination of theoretical learning and practical application, participants will gain insights into how ITIL V4 principles can be applied to enhance service delivery, optimize processes, and drive business value. Key topics covered in this course include: 1) Introduction to ITIL V4: Participants will gain an overview of the ITIL V4 framework, its evolution, and its relevance in today's digital landscape. 2) Service Management Principles: Exploring the core principles that underpin effective service management, including the focus on value, the guiding principles, and the service value system. 3) The Four Dimensions of Service Management: Understanding how organizations can integrate the four dimensionsā€”organizations and people, information and technology, partners and suppliers, and value streams and processesā€”to support holistic service management. 4) Continual Improvement: Exploring the importance of continual improvement in service management, including the role of measurement and metrics, and the application of the ITIL continual improvement model. By the end of this course, participants will be well-equipped to contribute effectively to their organization's service management initiatives, leveraging ITIL V4 best practices to drive efficiency, innovation, and business success....

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SS

May 25, 2025

concise explanations of fundamental concepts make this ideal for professionals new to ITIL. The guiding principles module stands out as especially valuable.

SM

Oct 10, 2025

A concise and informative introduction to ITIL V4. Perfect for those new to service management, it presents key concepts in a clear, practical way that's easy to understand and remember.

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126 - ITIL V4 Introduction to Service Management Concept ēš„ 150 äøŖčƄč®ŗļ¼ˆå…± 175 äøŖļ¼‰

创å»ŗ者 Pooja P

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Jul 29, 2025

Clear, concise intro to ITIL V4 service management principles.

创å»ŗ者 Diptishree p

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Jun 27, 2025

Clear overview of modern IT service management best practices.

创å»ŗ者 Srutilata s

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Jun 10, 2025

Modern IT service framework focusing on value and efficiency.

创å»ŗ者 Zara R

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Jul 13, 2025

Great overview of ITIL V4 and service management principles.

创å»ŗ者 BHOOMI B

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Jul 6, 2025

Explains service management clearly with relatable examples.

创å»ŗ者 PRANAV K

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Jul 1, 2025

Covers essential ITIL principles with clarity and relevance.

创å»ŗ者 Pabitra S

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May 2, 2025

Great primer on ITIL V4 and service management fundamentals.

创å»ŗ者 Chandini S

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May 29, 2025

Essential guide to modern IT service management principles.

创å»ŗ者 winnifredhuggins

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Jul 27, 2025

Essential overview of ITIL V4 service management concepts.

创å»ŗ者 Narayan n

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Jul 2, 2025

Clear framework for modern, efficient IT service delivery.

创å»ŗ者 Puja r

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Jun 11, 2025

Solid foundation in ITIL V4 service management principles.

创å»ŗ者 Khusi k

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Jun 1, 2025

Clear overview of ITIL V4 service management fundamentals.

创å»ŗ者 Gelhi S

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May 27, 2025

Clear overview of modern IT service management principles.

创å»ŗ者 lucy l

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Jul 22, 2025

Clear intro to ITIL V4 and service management principles.

创å»ŗ者 Kiran K

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May 7, 2025

Well-structured modules make complex ideas easy to grasp.

创å»ŗ者 Kunjabihari s

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Jun 6, 2025

Clear overview of ITIL V4 service management principles.

创å»ŗ者 lissettehutchins

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Aug 1, 2025

Clear intro to ITIL V4 and service management concepts.

创å»ŗ者 javier m s

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Jul 7, 2025

Bien, pero seria mejor que haya traduccion en espaƱol

创å»ŗ者 shirlenehyde

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Aug 5, 2025

Clear overview of ITIL V4 service management.

创å»ŗ者 Bishnu P

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Apr 25, 2025

Clear overview of ITIL V4 service principles.

创å»ŗ者 venitahutton

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Aug 2, 2025

Solid overview of ITIL V4 service concepts.

创å»ŗ者 Jabii R (

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May 8, 2025

Concise, easy to understand and fast.

创å»ŗ者 Priti N

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May 14, 2025

Informative, clear, essential.

创å»ŗ者 Stratos C

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Sep 5, 2025

Very good training session

创å»ŗ者 Di Q

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Jun 23, 2025

EXC and clear material