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学生对 IBM 提供的 Introduction to Technical Support 的评价和反馈

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1,155 个评分

课程概述

Technical Support professionals are in great demand! This is the first course in the IBM IT Support Professional Certificate program, designed to prepare you for a rewarding career in technical support. You will begin this self-paced course by learning what Informational Technology (IT) support is all about. You'll find out the roles and responsibilities of Technical Support professionals and become familiar with all the different career paths you can take in Technical Support. You will also hear from experts in the IT industry about getting started in the field and how you can pursue this career without prior experience or degrees. You'll also learn some basics about the technology that technical support professionals use. You will hear from industry insiders about how you can develop a customer support mindset and how to talk with customers and solve their problems. You will gain insights into performance evaluation, career paths, and the industry-recognized certifications that can propel your technical support career forward. You'll then gain a comprehensive understanding of support tools and support channels and how they streamline issue resolution. You will also learn about the importance of Service-Level Agreements (SLAs) and how they contribute to delivering exceptional support experiences. Next you will explore ticketing systems, a fundamental component of modern technical support. You'll learn about their features, benefits, and the lifecycle of a ticket or a support issue. Moreover, you'll immerse yourself in tech support methodologies, frameworks, and the art of effective documentation. The course wraps up with a project that provides you with the opportunity to use a ticketing system hands-on and simulate the work that IT Support Specialists and Helpdesk Technician’s perform....

热门审阅

TB

Jul 10, 2023

I thoroughly enjoyed taking this course. I am glad there was a simulator included in this course to get a hands-on feel for a ticketing system used by many in the IT industry. Thank you!

MB

Jan 7, 2023

I felt this course was very well organized and was a great introduction to tech support. I will be continuing with the next courses for the IBM Technical Support Professional Certificate.

筛选依据：

176 - Introduction to Technical Support 的 200 个评论（共 278 个）

创建者 Demola D

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Sep 21, 2022

tI si ergat.

创建者 Ibrahim A E

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Oct 19, 2024

Great content

创建者 odingo s

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Jan 8, 2024

inspirational

创建者 Josh B

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Sep 21, 2022

Informative!

创建者 Francis S

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Aug 19, 2025

Incroyable !

创建者 Herve I N P

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Jul 28, 2025

Good course.

创建者 sayd e

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Jul 5, 2025

اكثر من رائع

创建者 Hanan A M N

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Dec 26, 2024

محتوى رائع..

创建者 HIND A M A H A M A

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Dec 26, 2024

رايعه ومفيدة

创建者 tunnnn

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Dec 7, 2024

Excellent :)

创建者 Carla B

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Aug 14, 2024

Great lesson

创建者 Sami S

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Jan 19, 2024

very usefull

创建者 Kuileco S

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Apr 24, 2023

Excellent...

创建者 Muhammad F F

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Nov 13, 2022

Great course

创建者 Muhammad F

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Sep 20, 2022

Good Course

创建者 Evelin S O

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Mar 1, 2025

Excelente!!

创建者 Ahson K

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Sep 1, 2024

Exceptional

创建者 tananishibamba

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Oct 9, 2023

informative

创建者 william c

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May 31, 2023

Excellent.!

创建者 Md R K

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Apr 20, 2023

good course

创建者 William R M

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Mar 1, 2025

Buen Curso

创建者 Cristian D T T (

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Feb 23, 2025

Muy bueno.

创建者 Akmal Z A

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Sep 30, 2022

excellent

创建者 Nelson U C M

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Jun 21, 2025

excelente