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学生对 IBM 提供的 Introduction to Technical Support 的评价和反馈

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1,155 个评分

课程概述

Technical Support professionals are in great demand! This is the first course in the IBM IT Support Professional Certificate program, designed to prepare you for a rewarding career in technical support. You will begin this self-paced course by learning what Informational Technology (IT) support is all about. You'll find out the roles and responsibilities of Technical Support professionals and become familiar with all the different career paths you can take in Technical Support. You will also hear from experts in the IT industry about getting started in the field and how you can pursue this career without prior experience or degrees. You'll also learn some basics about the technology that technical support professionals use. You will hear from industry insiders about how you can develop a customer support mindset and how to talk with customers and solve their problems. You will gain insights into performance evaluation, career paths, and the industry-recognized certifications that can propel your technical support career forward. You'll then gain a comprehensive understanding of support tools and support channels and how they streamline issue resolution. You will also learn about the importance of Service-Level Agreements (SLAs) and how they contribute to delivering exceptional support experiences. Next you will explore ticketing systems, a fundamental component of modern technical support. You'll learn about their features, benefits, and the lifecycle of a ticket or a support issue. Moreover, you'll immerse yourself in tech support methodologies, frameworks, and the art of effective documentation. The course wraps up with a project that provides you with the opportunity to use a ticketing system hands-on and simulate the work that IT Support Specialists and Helpdesk Technician’s perform....

热门审阅

TB

Jul 10, 2023

I thoroughly enjoyed taking this course. I am glad there was a simulator included in this course to get a hands-on feel for a ticketing system used by many in the IT industry. Thank you!

MB

Jan 7, 2023

I felt this course was very well organized and was a great introduction to tech support. I will be continuing with the next courses for the IBM Technical Support Professional Certificate.

筛选依据：

151 - Introduction to Technical Support 的 175 个评论（共 278 个）

创建者 Eduard G

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Dec 26, 2022

Great Introduction

创建者 Adetola A

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Feb 17, 2025

Concise and Clear

创建者 Justinas G

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Sep 18, 2023

Best way to start

创建者 Md. A H G

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Aug 24, 2023

Very Informative.

创建者 Ted J

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Mar 14, 2023

Excellent Course.

创建者 Loai M A

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Jan 5, 2023

كل الشكر والتقدير

创建者 JAMAL A A

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Dec 18, 2024

دورة مميز ومفيده

创建者 ibrahim b

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Oct 1, 2024

best course ever

创建者 Lance S

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Aug 3, 2024

I learned allot.

创建者 ltstc24002

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May 12, 2024

Excellent course

创建者 Bashir A S

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Nov 2, 2023

It's informative

创建者 ngozi c

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Jul 12, 2023

A great job here

创建者 Kingston U

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Jul 8, 2023

Very informative

创建者 Jhon J D M

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Feb 24, 2023

very informative

创建者 Mario H

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Feb 14, 2023

Very interesting

创建者 Ndiupi M

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Sep 4, 2022

Very informative

创建者 Oscar M O C

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Mar 11, 2025

Excelente curso

创建者 max m

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Apr 14, 2024

complete course

创建者 Walter O

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Feb 12, 2024

excelente curso

创建者 Brian K

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May 6, 2023

Awesome course!

创建者 Adham K

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Mar 22, 2023

Thank you all!!

创建者 Forgiveness M P

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Sep 25, 2022

awesome course

创建者 Haider H

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Apr 6, 2024

GREAT KICK-OFF

创建者 Mohamed M

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Apr 6, 2023

AMAZING COURSE

创建者 onoji b

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Dec 9, 2022

it was a blast