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学生对 IBM 提供的 Introduction to Technical Support 的评价和反馈

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1,156 个评分

课程概述

Technical Support professionals are in great demand! This is the first course in the IBM IT Support Professional Certificate program, designed to prepare you for a rewarding career in technical support. You will begin this self-paced course by learning what Informational Technology (IT) support is all about. You'll find out the roles and responsibilities of Technical Support professionals and become familiar with all the different career paths you can take in Technical Support. You will also hear from experts in the IT industry about getting started in the field and how you can pursue this career without prior experience or degrees. You'll also learn some basics about the technology that technical support professionals use. You will hear from industry insiders about how you can develop a customer support mindset and how to talk with customers and solve their problems. You will gain insights into performance evaluation, career paths, and the industry-recognized certifications that can propel your technical support career forward. You'll then gain a comprehensive understanding of support tools and support channels and how they streamline issue resolution. You will also learn about the importance of Service-Level Agreements (SLAs) and how they contribute to delivering exceptional support experiences. Next you will explore ticketing systems, a fundamental component of modern technical support. You'll learn about their features, benefits, and the lifecycle of a ticket or a support issue. Moreover, you'll immerse yourself in tech support methodologies, frameworks, and the art of effective documentation. The course wraps up with a project that provides you with the opportunity to use a ticketing system hands-on and simulate the work that IT Support Specialists and Helpdesk Technician’s perform....

热门审阅

SM

Sep 4, 2022

R​eally good course to learn and understands fundamental things about technical support. Content are world class. Thanks IBM and Skill Network for bringing this course for us.

GS

Sep 19, 2024

The course as a whole was interesting and enjoyable. The source materials and videos were well put together and were easy to understand

筛选依据：

101 - Introduction to Technical Support 的 125 个评论（共 278 个）

创建者 Lisa M B

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Jul 14, 2024

This was a great course. I learned a lot.

创建者 Ezequiel L A

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Jul 29, 2022

Excelente contenido, dinámico y preciso.

创建者 Szymon K

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Oct 5, 2025

Course was great, more then I expected!

创建者 Roland B

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Mar 4, 2025

its good and very much understandable

创建者 Pierre S

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Aug 12, 2024

Really interesting and easy to follow

创建者 Agha e

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Jun 15, 2023

Coursera is the best leaning platform

创建者 Aaron H

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Aug 31, 2022

Very helpful to a beginer like myself

创建者 Halima Y

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Jan 4, 2024

I enjoyed every part of this course!

创建者 Edgar F

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Jul 7, 2023

Very good course. Very recommended.

创建者 DIEGO F G G

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Dec 19, 2024

Excelente curso muy bien detallado

创建者 SAMUEL M

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Oct 20, 2023

Must have been the best experience

创建者 Unathi N

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Nov 9, 2022

very informative and easy to learn

创建者 Anthony

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Sep 13, 2024

Very informative and professional

创建者 m s

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Apr 25, 2023

Good intro to course. KEEP GOING!

创建者 Sarvesh S

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Apr 4, 2023

It was a great learning session

创建者 Muhammad I G

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Aug 14, 2024

I have learned skill knowledge

创建者 AIKA A C

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May 4, 2023

Helpful and good fro refresher

创建者 FATEMAH M S A

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Jan 7, 2023

دورة رائعة استفدت منها كثيراً

创建者 Mohammed S K

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Oct 9, 2025

Best Course , I have till now

创建者 amilen s

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Sep 2, 2024

Very good and comprehensible!

创建者 Kendall

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Feb 23, 2023

Great and concise information

创建者 Ezealor I

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Jan 10, 2023

Great job, much experience!!!

创建者 Tasha W

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Sep 9, 2024

Very informative. Thank you.

创建者 Sandi M

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Jun 4, 2024

thank you for the knowledge.

创建者 zoubeirou T

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Dec 11, 2023

Liked the insiders viewpoint