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学生对 IBM 提供的 Introduction to Technical Support 的评价和反馈

4.8
1,156 个评分

课程概述

Technical Support professionals are in great demand! This is the first course in the IBM IT Support Professional Certificate program, designed to prepare you for a rewarding career in technical support. You will begin this self-paced course by learning what Informational Technology (IT) support is all about. You'll find out the roles and responsibilities of Technical Support professionals and become familiar with all the different career paths you can take in Technical Support. You will also hear from experts in the IT industry about getting started in the field and how you can pursue this career without prior experience or degrees. You'll also learn some basics about the technology that technical support professionals use. You will hear from industry insiders about how you can develop a customer support mindset and how to talk with customers and solve their problems. You will gain insights into performance evaluation, career paths, and the industry-recognized certifications that can propel your technical support career forward. You'll then gain a comprehensive understanding of support tools and support channels and how they streamline issue resolution. You will also learn about the importance of Service-Level Agreements (SLAs) and how they contribute to delivering exceptional support experiences. Next you will explore ticketing systems, a fundamental component of modern technical support. You'll learn about their features, benefits, and the lifecycle of a ticket or a support issue. Moreover, you'll immerse yourself in tech support methodologies, frameworks, and the art of effective documentation. The course wraps up with a project that provides you with the opportunity to use a ticketing system hands-on and simulate the work that IT Support Specialists and Helpdesk Technician’s perform....

热门审阅

SM

Sep 4, 2022

R​eally good course to learn and understands fundamental things about technical support. Content are world class. Thanks IBM and Skill Network for bringing this course for us.

GS

Sep 19, 2024

The course as a whole was interesting and enjoyable. The source materials and videos were well put together and were easy to understand

筛选依据:

76 - Introduction to Technical Support 的 100 个评论(共 278 个)

创建者 Tailored P

Nov 18, 2024

Well put together. Very informative with real world scenarios.

创建者 sabrina o

Oct 2, 2023

awesome course was very easy to do and very easy to understand

创建者 Mohamad M

May 11, 2023

A very good Course in Service and Support from Professionals

创建者 Douglas P G

Aug 26, 2024

Outstanding introduction to the field of technical support

创建者 Vincent T

Feb 26, 2024

Enjoyed a lot,can I get financing again for the next step?

创建者 Francis N

Jan 15, 2025

An introductory course on IT support for beginners.

创建者 chris k

Dec 22, 2022

Very informative and enlightening. Great to learn!

创建者 Todd E

Jul 19, 2022

This was intuitive.. great for beginners, like me!

创建者 Andres S

Sep 7, 2025

Buen curso para empezar tu carrera en it support.

创建者 Elizabeth T

Oct 12, 2023

so glade I made this choice to take these courses

创建者 Orlando A G R

Mar 26, 2023

Excelente curso y muy buen contenido. Recomendado

创建者 Edwin L

Nov 18, 2024

HERE IS THE BEST PLACE TO LEARN THNK YOU SO MUCH

创建者 Shine L L

Apr 7, 2023

I like the clear and articulate teaching method.

创建者 Cassidy G

Mar 8, 2024

EASY TO NAVIGATE AND FLEXIBLE. VERY RESOURSEFUL

创建者 Abdelaziz B

May 20, 2023

Excellent description of the technical support

创建者 Mally8it

Apr 9, 2025

easy to learn, step by step, very informative

创建者 Harold N

Oct 10, 2023

Great course to get into a job of the future!

创建者 Dumisani L Z

Aug 20, 2022

The practical assignment lab was very useful

创建者 Yolanda M

Sep 18, 2023

very informative course, easy to understand

创建者 STEPHEN A

Apr 24, 2023

Very Good Introductory to Technical Support

创建者 Imene K

Nov 25, 2022

Very educative and enjoying process. Thanks

创建者 Phiri M

Jul 6, 2025

Good content,but learn to give certificate

创建者 benny h

Jul 2, 2023

best decision studying with this plat form

创建者 Deleted A

Jun 15, 2023

Great course , thanks IBM for this content

创建者 Sana A

Mar 18, 2025

"Thank you for the valuable information."