I felt this course was very well organized and was a great introduction to tech support. I will be continuing with the next courses for the IBM Technical Support Professional Certificate.

This course was excellent and very beginner-friendly for someone without a technical background.

So many technical issues, things not working, not enough help to get it resolved in a timely manner.

Podría mejorarse, tomando en cuenta la cantidad de horas sería mejor un instructor real que una maquina

Technical support provides assistance to users experiencing technical issues with products or services. It involves diagnosing, troubleshooting, and resolving problems, ensuring systems function effectively. Technical support can be offered remotely or on-site and focuses on enhancing customer satisfaction and system reliability.

This course was helpful.considering the fact that i'm a newbie in IT, it was of great help and i'm assured this is the right platform to begin my career in IT. Thank you

I thoroughly enjoyed taking this Introduction To Technical Support course! The Hands On Projects were extremely simple to follow along with. Would definitely recommend.

The lessons were straight forward, and simple to understand. This course is making it possible to learn the fundementals of IT Support in a fast and reasonable pace.

The course was very easy to follow. I had a couple of issues with following the ticketing system. I guess I put the IT skills together and work through it.....lol

I've learned so much in this course and now have a better sense of Technical Support. Great instructors and motivated testimonies helped to embrace the course.

Provided an insight into tech support and described how through this course a learner can branch out to other IT fields as per their liking and ability.

Went in depth into many different fields, Will continue the course after passing and looking forward to what else the course will teach me.

It would be better if the synchronization between the video and the subtitles is corrected for subtitles in languages other than English.

It is good to see that those who are unable to learn because of the money are able to learn what they want and move forward. Thank you all

If you want, you can do that simple!! This is convenient for busy people trying to learn more at their own time so far, great decision!!

The course as a whole was interesting and enjoyable. The source materials and videos were well put together and were easy to understand

An excellent course. It's always important reforsement the knowledge and remember what you learn. I recommended this course a lot.

This course was very nice in teaching some of the basis of what this position does and what to expect working in this position.

I really enjoyed studying this course. This course is point on for anyone willing to break in the field of IT tech support.

Excelente el curso. Muy completo y a la vez, fácil de seguir y entender. Muy buenas propuestas de lectura complementarias.

This course is awesome. Now I have the foundation towards building on my new career as Technical support professional.

The IT Technical Support Course instructions is perfect, their training is really understandable with many examples.

It was great and very helpful to know the basics and softskill and the main core values and steps for technical support

The team did a good job in putting this together.

Thanks for opportunity to learn from you and for advancing my skills.

Muy útil con valiosa información para quienes quieran comenzar a explorar el mundo del Soporte IT. Gracias