El propósito de este MOOC es entregar las herramientas lingüísticas necesarias para la expresión de habilidades blandas en el contexto laboral, tales como: comunicación efectiva, escucha activa, gestión de reuniones, delegación de trabajo, manejo de conflictos y retroalimentación efectiva, de acuerdo a lo establecido en el nivel B1 del Marco Común Europeo de Referencia para las Lenguas (MCER).
English in the Workplace: Soft skills
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作业
10 项作业
授课语言：英语（English）
了解顶级公司的员工如何掌握热门技能
该课程共有5个模块
The purpose of this self-instructional course is to teach lexical-grammatical structures in English at the intermediate level (B1 of the Common European Framework of Reference for Languages) used in soft skills in the workplace, such as effective communication, active listening, meeting management, delegation, conflict management, and effective feedback.
涵盖的内容
1个视频1篇阅读材料
Module 1 opens with our expert Christopher MacGuire sharing his insights on two essential workplace soft skills: effective communication and active listening. You will be able to learn and practice expressions necessary to achieve effective communication through the identification of emotions, thoughts and intentions, and active listening in the work context. Further, with the virtual teacher’s help, you will analyze and practice tag and echo questions.
涵盖的内容
5个视频4篇阅读材料3个作业
Renowned leadership professor Rodrigo Jordán begins the module by giving his opinion on effective meeting management in an engaging interview. In the second part, he provides some valuable reflections on workplace delegation. Throughout the module you will be able to analyze and practice the lexical structures associated with the aforementioned soft skills, empowering you to use them confidently.
涵盖的内容
7个视频4篇阅读材料3个作业
The Module starts with an interesting interview featuring psychologist Isidora Brieba Vial where she presents her views on managing conflicts. Then, in the second part, we turn to Francisca Yañez, who holds a Ph.D in economics and engineering, as she explores the skill of providing effective feedback in the professional sphere. In this module, expressions and strategies for both conflict management and effective feedback are analyzed in depth.
涵盖的内容
7个视频4篇阅读材料3个作业
涵盖的内容
1个视频1篇阅读材料1个作业1个插件
位教师
授课教师评分
4.8 (48个评价)
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状态：预览Pontificia Universidad Católica de Chile
状态：免费试用University of Washington
状态：免费试用
状态：预览Pontificia Universidad Católica de Chile
人们为什么选择 Coursera 来帮助自己实现职业发展
Felipe M.
自 2018开始学习的学生
''能够按照自己的速度和节奏学习课程是一次很棒的经历。只要符合自己的时间表和心情，我就可以学习。'
Jennifer J.
自 2020开始学习的学生
''我直接将从课程中学到的概念和技能应用到一个令人兴奋的新工作项目中。'
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自 2021开始学习的学生
''如果我的大学不提供我需要的主题课程，Coursera 便是最好的去处之一。'
Chaitanya A.
''学习不仅仅是在工作中做的更好：它远不止于此。Coursera 让我无限制地学习。'
学生评论
4.7
117 条评论
- 5 stars
76.92%
- 4 stars
19.65%
- 3 stars
2.56%
- 2 stars
0%
- 1 star
0.85%
显示 3/117 个
AA
5
已于 Oct 31, 2024审阅
It was great to have the opportunity to take this course. There is a lot of material that can increase my knowledge :D
LL
5
已于 Mar 6, 2025审阅
Very helpful and well-organized. Thank you everyone!
RS
5
已于 Aug 5, 2024审阅
Best mook test in imporove communication and confidence
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To access the course materials, assignments and to earn a Certificate, you will need to purchase the Certificate experience when you enroll in a course. You can try a Free Trial instead, or apply for Financial Aid. The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.
When you purchase a Certificate you get access to all course materials, including graded assignments. Upon completing the course, your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile.
Yes. In select learning programs, you can apply for financial aid or a scholarship if you can’t afford the enrollment fee. If fin aid or scholarship is available for your learning program selection, you’ll find a link to apply on the description page.
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