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Emotional Intelligence in the Workplace

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Board Infinity

Emotional Intelligence in the Workplace

Board Infinity

位教师:Board Infinity

包含在 Coursera Plus

深入了解一个主题并学习基础知识。
初级 等级

推荐体验

1 周 完成
在 10 小时 一周
灵活的计划
自行安排学习进度
深入了解一个主题并学习基础知识。
初级 等级

推荐体验

1 周 完成
在 10 小时 一周
灵活的计划
自行安排学习进度

您将学到什么

  • Apply Emotional Intelligence frameworks to strengthen decision-making, collaboration, and communication in workplace settings.

  • Build self-awareness and emotional control to manage triggers, stay calm under pressure, and enhance professional relationships.

  • Practice empathy, active listening, and social awareness to foster team harmony, trust, and productive collaboration.

  • Create a personalized Emotional Intelligence action plan for leadership growth, performance improvement, and long-term success.

要了解的详细信息

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最近已更新!

December 2025

作业

16 项作业

授课语言:英语(English)

了解顶级公司的员工如何掌握热门技能

Petrobras, TATA, Danone, Capgemini, P&G 和 L'Oreal 的徽标

该课程共有4个模块

This introductory module lays the groundwork for understanding what emotional intelligence (EI) is and why it matters in professional life. Learners will explore the five core components of EI—self-awareness, self-regulation, motivation, empathy, and social skills—through real-world examples and workplace scenarios. By comparing leading EI models such as Goleman’s, Bar-On’s, and MSCEIT, participants will gain clarity on how emotional intelligence influences communication, collaboration, and decision-making at work. Interactive tools like the “EQ Self-Check” and scenario-based activities help learners assess their current EI strengths and identify growth areas. Through engaging videos, readings, and reflective exercises, this module equips learners with the essential knowledge to recognize and apply emotional intelligence in action—laying a strong foundation for personal development and future leadership growth.

涵盖的内容

9个视频5篇阅读材料4个作业1个讨论话题

This module focuses on developing the core emotional intelligence skills of self-awareness and self-regulation—essential for managing emotions effectively in any professional setting. Learners will explore how understanding their emotional triggers and reactions directly impacts decision-making, communication, and workplace relationships. Through guided reflections, interactive tools, and practical exercises, participants will learn to recognize emotional patterns, pause before reacting, and apply mindful strategies such as breathwork and reframing to maintain composure under pressure. Realistic workplace simulations and self-assessment activities like the “Decision Reflection Tool” and “Stress Scenario Simulator” help learners strengthen emotional balance and resilience. By the end of the module, participants will be able to apply practical techniques for identifying, managing, and redirecting emotions to enhance focus, adaptability, and overall performance at work.

涵盖的内容

8个视频3篇阅读材料4个作业

This module emphasizes the interpersonal dimensions of emotional intelligence—empathy and social skills—that are vital for building trust, collaboration, and effective communication at work. Learners will discover how to understand and respond to others’ emotions with authenticity, distinguishing empathy from sympathy and exploring its role across diverse workplace contexts. Through engaging videos, listening simulations, and scenario-based exercises, participants will practice active listening, perspective-taking, and emotionally intelligent communication. Interactive tools such as the “Empathy Meter” and “Team Dynamics Map” help learners strengthen connection, inclusion, and collaboration within teams. By integrating empathy into daily interactions, learners will develop stronger relationships, manage differences constructively, and contribute to a more positive and psychologically safe workplace culture.

涵盖的内容

8个视频3篇阅读材料4个作业

This final module explores how emotional intelligence (EI) enhances leadership effectiveness and supports long-term career growth. Learners will examine how emotionally intelligent leaders inspire trust, motivate teams, and shape positive organizational cultures. Through practical examples, interactive tools, and reflective exercises, participants will identify key EI-based leadership competencies such as self-regulation, empathy-driven communication, and motivation through influence. They will also explore how EI fosters employee engagement, reduces turnover, and drives high performance. Activities like the “Leadership Styles Quiz” and “Career Map Builder” guide learners in creating a personalized EI leadership and development plan. By the end of this module, participants will be equipped to lead with emotional awareness, authenticity, and strategic empathy—transforming EI insights into sustainable leadership success.

涵盖的内容

9个视频4篇阅读材料4个作业

位教师

Board Infinity
Board Infinity
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