This long course develops communication governance and documentation practices that increase predictability and accountability for delivery teams. You will draft channel purpose statements and etiquette, set response SLAs, configure notification and naming conventions, and use collaborative-document templates to capture meeting outcomes and assign action items. The course teaches the use of RACI/RASCI frameworks to clarify role ownership and demonstrates pragmatic measurement approaches (response times and template usage) to monitor adoption. Deliverables include a reusable meeting-note template, a compact RACI for a sample project, a communication plan, and an adoption checklist with simple metrics to assess early impact, enabling you to operationalize communication practices within team workflows.
抓住节省的机会!购买 Coursera Plus 3 个月课程可享受40% 的折扣,并可完全访问数千门课程。

Drive Project Success with Clear Communication
包含在 中
您将学到什么
Apply communication etiquette to set a channel's purpose and rules.
Choose appropriate channels and state use cases for each.
Use collaborative features to document meeting outcomes and assign actions.
Create a stakeholder communication plan, meeting-note template, RACI, and adoption checklist.
您将获得的技能
- Project Coordination
- Document Management
- Communication
- Stakeholder Communications
- Taking Meeting Minutes
- Workflow Management
- Internal Communications
- Governance
- Communication Planning
- Stakeholder Engagement
- Meeting Facilitation
- Team Oriented
- Accountability
- Communication Strategies
- Project Management
- Business Communication
- Project Documentation
您将学习的工具
要了解的详细信息
了解顶级公司的员工如何掌握热门技能

积累 Leadership and Management 领域的专业知识
- 向行业专家学习新概念
- 获得对主题或工具的基础理解
- 通过实践项目培养工作相关技能
- 通过 Coursera 获得可共享的职业证书

该课程共有4个模块
"Communication Channels for Project Success" is an essential module for professionals navigating today's digital workplaces. Feeling overwhelmed by constant notifications and scattered information? This module provides the toolkit to bring order to the chaos. You will learn the distinct uses for public channels, private channels, and direct messages. Through hands-on activities, you will draft clear rules of engagement for your team to follow. Drawing lessons from real-world case studies, this module will empower you to reduce noise, increase focus, and turn effective communication into your project's superpower.
涵盖的内容
4个视频6篇阅读材料7个作业
"Document and Share Meeting Outcomes with Ease" is an entry-level module for professionals aiming to turn meeting conversations into actionable results. It addresses the post-meeting ambiguity that stalls projects and diffuses responsibility. Through practical screencasts and hands-on activities, you'll master using collaborative software with templates, applying @-mentions to clearly assign tasks, and mastering sharing features to create a single source of truth. This module ensures that great ideas become completed tasks, fostering a culture of team-wide accountability and momentum.
涵盖的内容
6个视频3篇阅读材料6个作业
"Assign Roles: Project Accountability" is a foundational module for project managers and team leads seeking to eliminate role confusion. Learn to master the RACI matrix, a powerful industry-standard tool for defining who is Responsible, Accountable, Consulted, and Informed. Through practical screencasts and hands-on exercises, you will differentiate key roles, build a RACI chart from scratch, and effectively communicate ownership to your team. Proactively prevent communication gaps and transform project plans into powerful tools for team alignment and success, ensuring clear ownership and accountability on every project.
涵盖的内容
5个视频3篇阅读材料7个作业
More projects fail from unstructured communication than from technical challenges. In this project, you are the strategic architect tasked with preventing this chaos. You will build a complete Communication and Accountability Plan to bring clarity and ownership to a team from day one. This professional toolkit will include a stakeholder communication plan to manage information flow, a meeting-note template to standardize decisions, and a compact RACI chart to clarify roles. This project will prove you can design the systems that drive alignment and reduce friction, creating a powerful example of your leadership potential for any hiring manager.
涵盖的内容
2篇阅读材料1个作业
获得职业证书
将此证书添加到您的 LinkedIn 个人资料、简历或履历中。在社交媒体和绩效考核中分享。
位教师

提供方
从 Leadership and Management 浏览更多内容
状态:免费试用
状态:免费试用
状态:免费试用
状态:免费试用Microsoft
人们为什么选择 Coursera 来帮助自己实现职业发展

Felipe M.

Jennifer J.

Larry W.

Chaitanya A.
常见问题
Yes, the course includes templates and sample scripts to run focused meetings; facilitation basics are covered in guided labs.
You will create reusable artifacts: a stakeholder map/one-pager, a concise status report template, a meeting agenda/script, and a decision log—items that you can use immediately with your team or include in a professional portfolio.
No. Exercises use common collaborative formats (shared docs, templates, and screenshots). Examples map to tools like Confluence and Asana, but paid access to these tools is not required for practice.
更多问题
提供助学金,
¹ 本课程的部分作业采用 AI 评分。对于这些作业,将根据 Coursera 隐私声明使用您的数据。




