Name: Customer Service Fundamentals
Brand: Knowledge Accelerators
Availability: OnlineOnly
Rating: 4.8 (541 reviews)

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学生对 Knowledge Accelerators 提供的 Customer Service Fundamentals 的评价和反馈

4.8

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1,855 个评分

课程概述

Launch your career in customer service, no degree required! This course prepares you for high-demand roles across industries by building essential communication, problem-solving, and empathy skills. Get job-ready for roles like Customer Service Specialist, Help Desk Agent, and Support Associate through interactive training and real-world simulations. You’ll Learn How To: • Communicate with clarity and empathy • Resolve customer issues using structured methods • Apply service standards and use ticketing systems • Navigate call flows and CRM tools • Demonstrate traits that drive success Course Features: • Beginner-friendly • Interactive modules • Covers both soft skills and technical tools • Final review to demonstrate mastery • Realistic customer interaction scenarios Who Should Enroll? • Job seekers and career switchers • Students and recent grads • Professionals improving communication and empathy • Anyone preparing for support roles Recommended Background: • No prior experience needed • Basic computer literacy • Interest in customer-facing work Ready to get started? Enroll now and build the confidence to succeed!...

526 - Customer Service Fundamentals 的 541 个评论（共 541 个）

创建者 Janine A

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Aug 19, 2025

It is unfair that we have to wait for a peer to grade us in order to get the certificate ! I need it for a job and because of that I cannot get it.

创建者 BIXIA L

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Apr 2, 2025

I have been finishied this course however somehow it still show I have 38% to go. Totally waste of my time. Keep the certificate!!!

创建者 Dariusz L

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Oct 2, 2020

A lot of very pointless tasks that maybe in theory should be helpful but they are not. At least can be skipped, sort of.

创建者 Maha A

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Aug 27, 2025

the AI sound is annoying, and definitely did not like the idea of grading or AI grading

创建者 Shawn W

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Feb 9, 2021

Peer graded assignments slows down individual students pace.

创建者 James R (

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Feb 27, 2020

I previously completed the Google I.T. Support Professional certificate. I started this course with no problem, mainly out of curiosity, and completed most of the first weeks assignments then was unable to work on this course for a few weeks. Now they've locked the course and are asking me for $99 to finish it, for a certificate not a single employer is actually looking for. lol, not only is that a hard pass, but this experience has completely turned me off to Coursera. Btw, no employers care about the Google cert either. Don't waste your time here, I suggest getting your A+ and then move on to either Windows administration certs or networking certs depending on your field of interest. Good luck.

创建者 Aidan

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Oct 14, 2022

This course is awful. More than 50% of the course is spent answering peer graded assignments that have little to do with the course itself. The course itself has very little learning in it and is constantely having annoying pop up quizes throughout each video. You would be better off spending 30 minutes reading customer service articles online. Would not recommend this course.

创建者 Catherine S

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Jul 13, 2021

When I completed this course, it was titled, "IBM Customer Engagement Specialist Professional Certificate," and now it's showing as a generic customer service course. I have the e-mail confirming that I completed that course and that I could claim my digital badge, but

it's no longer there. Why?