学生对 Knowledge Accelerators 提供的 Customer Service Fundamentals 的评价和反馈
课程概述
热门审阅
MY
Dec 20, 2018
This course has helped me to enhance my customer support skills. I implemented these skills while I was working. I got an excellent result. Thank you for this offering !
TP
Aug 12, 2020
Definitely an amazing course, lots of in-depth knowledge about customer engagement. Enjoyed learning, I recommend this course to everyone who wants to make a career in customer support.
501 - Customer Service Fundamentals 的 525 个评论（共 541 个）
创建者 Adeyemi O
•Jun 12, 2023
very enlighteneing
创建者 Kristhel R
•Nov 28, 2021
Pretty good
创建者 Julio V M A
•Jan 20, 2022
muy bueno
创建者 Gabriela R O
•Aug 30, 2024
excelente
创建者 Tolulope O
•May 10, 2022
Topnotch
创建者 Amal M A
•Sep 2, 2023
ممتازة
创建者 GAGANDEEP K
•Mar 18, 2025
good
创建者 saeed r a
•Aug 27, 2023
شكرا
创建者 Opeyemi D O
•May 10, 2023
good
创建者 AMER
•Sep 1, 2023
1
创建者 Pier P L
•Jan 28, 2023
I'm 50/50 on this, while it's good to cover the basics and learn some key concepts, I've felt the lessons were scraped together from a handful of blog posts (if you read the ones suggested in the Further Reading assignments, you'll understand what I mean). Often the Further reading section has broken links.
On a personal note I hated having to "sign" twice per peer-reviewed assignment, it's bothersome and based on many of the assignments I corrected, pointless.
创建者 Sunrise R
•Oct 31, 2019
Overall, it had a low quality to it for what is supposed to be a professional course. There were many typographical errors, words missing, and poorly formed sentences. Some of the content appeared dated as well.
创建者 Maria F
•Aug 26, 2020
Slides are clear but not the most interesting. I learnt about some new theories and techniques which was great and it provided a clear rubric to follow when providing support solutions.
创建者 Inês M
•Oct 31, 2022
Too focused on phone calls, and the fact that is peer graded does not help with the certification.
创建者 Kassandra C
•Apr 9, 2025
You have to pay to get your certificate after? Then what's the point of a 7 day free trial?
创建者 Ratan K
•Apr 24, 2022
Extremely cumbersome, sometimes not understand what to do, how to proceed.
创建者 Richard C
•Jan 30, 2022
a lot of little bugs the captions werent mayching the voice on the video
创建者 Shahad A
•Aug 10, 2023
it is useful course but, content more test frustrate the user
创建者 Brandi H
•Dec 5, 2021
dislike peer review havent learned enough to judge others
创建者 Heikki M
•Sep 30, 2023
The test and exam questions were sometimes misleading.
创建者 Eunice P
•Apr 8, 2024
I have learnt new customer service tips
创建者 Daisy M E E
•May 13, 2022
It was very practical and involving
创建者 Kevin G
•Jul 26, 2020
Not what I expected.
创建者 Ayomide O
•Mar 21, 2024
The videos were not engaging. The voice sounded monotonous and the entire video was simply just about reading slides. And frankly, the slides were poorly designed and looks outdated. There was no human interaction whatsoever for a lesson that focuses on building human-centered relationship. The 2-stars were really for the assignments which engaged me optimally.
创建者 Christian L C P
•Aug 19, 2025
Although the course was not bad, there were too many peer-graded assignments, which made it very annoying, including an AI grading system that doesn't work. I hope the course instructor will consider removing peer-graded assignments, and AI grading system to the automatic usual ones. Otherwise, this course will only continue to receive bad reviews.