学生对 Knowledge Accelerators 提供的 Customer Service Fundamentals 的评价和反馈
课程概述
热门审阅
MK
Jul 23, 2019
These course is highly effective at teaching you skills and knowledge that may not be available in other traditional courses, it is also well structured so you can do it at your own time and pace.
TP
Aug 12, 2020
Definitely an amazing course, lots of in-depth knowledge about customer engagement. Enjoyed learning, I recommend this course to everyone who wants to make a career in customer support.
451 - Customer Service Fundamentals 的 475 个评论（共 541 个）
创建者 عبد ا م ع ح
•Aug 31, 2023
good
创建者 Mohammed H N A
•Aug 21, 2023
شكرا
创建者 Abdulla A S M A
•Aug 20, 2023
good
创建者 Suhaila S S B A
•Jun 8, 2023
good
创建者 OSAZEE A O
•Apr 25, 2023
good
创建者 Rohith S
•Mar 20, 2023
good
创建者 Deleted A
•Apr 18, 2022
good
创建者 Amarjit k
•Mar 12, 2021
good
创建者 Muhammad N W
•May 15, 2020
good
创建者 LAMINE M
•Aug 24, 2019
GOOD
创建者 Pedro D
•Sep 20, 2023
Top
创建者 Vedant g
•Jul 20, 2021
hi
创建者 Florence C
•Sep 7, 2022
i
创建者 Chinenye N
•May 27, 2022
创建者 MIRELA S
•Nov 16, 2020
G
创建者 Eunae은애라라
•Jun 22, 2019
ㅅ
创建者 Ahmed A
•Aug 2, 2019
I think that it's a very good course, which is really suitable for beginners, and also for those who are at their first year of working at the customer service field. You will learn very important tips and information, beside soft skills, which will help you enhance your tasks accomplishment ability.
If I was about mentioning a negative, it will be regarding the assignments, I think they were too many, and they weren't interacting and motivational enough, however, it is still acceptable.
创建者 Gloria A L
•May 28, 2020
I loved taking this course, especially the flexibility as I don't have the luxury of only pursuing my studies. I would recommend that the course text is not only done by a machine but that it is also reviewed by human eyes as I found several typos that were often distracting. Other than that, the course was excellent and I look forward to taking more Coursera courses in the future!
创建者 Nathan W
•Dec 17, 2020
Honestly, I'm pretty satisfied with this course. There's plenty of material to read and watch. The production quality is good with passable audio and sound. And this is WAAAAY better than IBMs, IT Fundamentals for Cybersecurity Specialization. I hope they the same quality assurance people that made this course can make all the future IBM courses.
创建者 Christopher B
•Nov 14, 2023
It is a decent course that does indeed teach the fundamentals. Though I will say that some questions grade you on different criteria than the question asked. Also some videos will ask you about concepts not yet learned in the video. This happens on multiple occasions. Otherwise, a decent course.
创建者 Uche O
•Feb 16, 2022
Maybe you need to make it clearer about the optional exercises as these do not appear to be optional. Also, the peer review does not work if there is nobody available to do the reviews. Other than that the course content was good and the pace as well.
创建者 RAJIV
•Aug 12, 2019
Nice and Comprehensive course. Much detailed than most of the online courses. Evaluation process is also intuitive wherein peers review your assignment submission. Recommended for new and experienced CSMs
创建者 Antonia N M B
•Jun 29, 2022
Course was excellent. However I was unable to access ServiceNow Community platform to complete the course. I hope it rectified and i can go back to complete, looking forward earning my certificate.
创建者 Safiya M
•May 25, 2023
This course was well thought out and planned, in simple to understand language. Useful resources and practical exercises were also included for learners to practice what was learned.
创建者 Ozan G
•Sep 20, 2020
It's a really useful course for beginners. I'd recommend it to the people who are looking to understanding how customer service work in business environment.