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学生对 Knowledge Accelerators 提供的 Customer Service Fundamentals 的评价和反馈

4.8
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1,870 个评分

课程概述

Launch your career in customer service, no degree required! This course prepares you for high-demand roles across industries by building essential communication, problem-solving, and empathy skills. Get job-ready for roles like Customer Service Specialist, Help Desk Agent, and Support Associate through interactive training and real-world simulations. You’ll Learn How To: • Communicate with clarity and empathy • Resolve customer issues using structured methods • Apply service standards and use ticketing systems • Navigate call flows and CRM tools • Demonstrate traits that drive success Course Features: • Beginner-friendly • Interactive modules • Covers both soft skills and technical tools • Final review to demonstrate mastery • Realistic customer interaction scenarios Who Should Enroll? • Job seekers and career switchers • Students and recent grads • Professionals improving communication and empathy • Anyone preparing for support roles Recommended Background: • No prior experience needed • Basic computer literacy • Interest in customer-facing work Ready to get started? Enroll now and build the confidence to succeed!...

热门审阅

TP

Aug 12, 2020

Definitely an amazing course, lots of in-depth knowledge about customer engagement. Enjoyed learning, I recommend this course to everyone who wants to make a career in customer support.

RR

May 31, 2020

This course is definitely a great course for beginners and intermediates. Helped me understand a lot of things. Thank you IBM and Coursera for this wonderful course.

筛选依据：

426 - Customer Service Fundamentals 的 450 个评论（共 549 个）

创建者 jisclaudicia R

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Sep 15, 2020

very good

创建者 MUHAMMED S C

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Aug 29, 2020

Thank you

创建者 Hindumathi

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Jul 7, 2020

Very prof

创建者 Hamad M S A

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Sep 4, 2023

شكرا لكم

创建者 Jose d J G S

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Aug 5, 2021

loved it

创建者 parashar g

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Jul 14, 2020

nice one

创建者 khadija a

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Aug 24, 2023

thank u

创建者 jan d

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Feb 19, 2020

perfect

创建者 Hadi s

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Oct 22, 2024

WOWWWW

创建者 KHALIFA O H A A A

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Sep 14, 2023

Thanks

创建者 David L D

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Sep 19, 2021

Genial

创建者 Nabila S H M A D ( D - ) S

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Aug 17, 2021

useful

创建者 Shaikha A M A

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Apr 19, 2021

thanks

创建者 Zoran D

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Dec 28, 2020

Useful

创建者 Eihab m k o

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Aug 30, 2020

thanks

创建者 Givantha A R B

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Jul 6, 2020

Thanks

创建者 SUAD A I A

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Sep 3, 2023

ممتاز

创建者 sindhuri K

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Jun 11, 2020

super

创建者 Revins O O

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Jan 29, 2025

nice

创建者 JUSTEIN L T Q

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Oct 30, 2024

good

创建者 SALMAH S B S A S S B S A

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Aug 23, 2024

شكرا

创建者 Mohammad J I A

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May 14, 2024

GOOD

创建者 Anyanwu k j

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Jan 18, 2024

GOOD

创建者 abdullaalsuwaidi

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Oct 1, 2023

good

创建者 Ahlam A M A T

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Sep 13, 2023

شكرا