Useful theory and practices how to set expectation, work with a team, evaluate the team and mainly improve the team. I would recommend it to all line managers and team leaders.

This was an incredible course with information that I could immediately put to use in my current, middle management position. Even someone that is not in management or is at a higher level of management would benefit from the skills taught.

Great course allowing the student to develop a real thoughtful coaching philosophy. I look forward to implementing what I've learned with my team. The possibilities are limitless.

I find this course very informative and they way Kris explains the process behind being a great coach very easy to understand. After starting up this course, I have found that I did things quite a bit differently, and some of the time, wrong. Kris has really opened my eyes to the ways that coaching could be done more effectively, meaningfully and respectfully.

Thank you Kris, UC Davis and Coursera for bringing this into existence!

This course is excellent. It really connects the importance of the coaching role as a manager, as a leader within an organization with its mission or purpose . It clarifies what vision is (something achivable, it is not only aspirational) and connects down with expectations, standards and KPI´s. The way to handle accountability conversations is excellent, very clear, down to eart, absolutely practical!

Professor was very didactic, and the issues discussed here were very important to me. I always thought coaching was about just going and making questions and find the roadblocks of my employees or others. However, this course showed that is not only about that, but how to MEASURE the expectations and goals we get from the talks with employees.

Conseguir que el empleado para ser entrenado está satisfecho y motivado por las contribuciones que su aprendizaje aporta a la sociedad y a la empresa mediante el aumento de los niveles de satisfacción del ser humano es el mejor logro poder hacer que la gente cada día este más feliz

This excellent course helps one focus on the observable and measurable bits of a management enterprise, allowing the manager to remove subjectivity from the process and focus on the important stuff. The class helps managers get down to the business of getting down to business!

Every course in this series was excellent ... so practical ... so oriented to those of us who are not professional coaches, but rather those of us who oversee daily operations and are helped by learning coaching and many of the other helpful components of this course.

Fantastic course and offers a lot of great solutions for establishing exceptions with your staff. In addition I liked how the course gave several examples and tools on how to have sometimes challenging conversations with them to also assess their ongoing performance.

This course was for me an opportunity for self-evaluation and development.

It "tells", "shows" and let us practice and reflect on every activity. It's also an opportunity to communicate with co-learners.

Careful! this course is 100% addictive :-) Give it a try!

Great course! I always just assumed that employees knew what was expected of them. Setting expectations (not rules) is so important in today's world. I'm so glad that I found this class. Thank you!

This course is just spot on! From managers barely hanging on by a thread to those simply looking to make their team the best they can be - you need to take this course! You won't regret it!

I recently completed the course "Setting Expectations & Assessing Performance Issues" delivered by Kris Plachy via Coursera, and I found it to be highly insightful and practical. The course provided a structured approach to defining clear performance expectations and diagnosing performance gaps using a coaching mindset. I particularly appreciated the concept of Coaching Algebra, which offered a logical framework for understanding the root causes of performance issues. Key takeaways for me included: *The importance of aligning expectations with KPIs and accountability. *How to design and communicate expectations effectively. *Strategies for coaching employees through performance challenges rather than defaulting to corrective actions. The course was well-paced, and the content was applicable to real-world managerial scenarios. I believe the tools and techniques shared will enhance my ability to support team development and performance improvement. I would recommend this course to any leader looking to strengthen their coaching and performance management skills. Saleh

As a new manager, this course is essential! I am right on the cusp of developing team and individual goals for next year, and my organization has never used key performance indicators. If we had, we might have diagnosed an issue with one of my new employees much sooner. Great material, a must-have course.

An EYE OPENER! The content is very rich and gives practical methods to put at work. The coach is very knowledgeable, professional, and insightful. Highy Recommended. How I wish she caould have given feedback to one of the assignmnets to learn more but that is not doable; I know:)

A comprehensive and practical course for managers - wish this had been around when I first started out -- would have saved me a lot of time! The readings are great and reinforce key ideas. Techniques are easy to apply ASAP for immediate results.

Kris makes such powerful points in Skillsets and Mindsets influence in Performance! She leads up to the powerful point in a structured well planned out manner of presentation. Wonderful to listen to, and learn from. Well done Kris!!

Defining our leadership point of view and the importance of setting clear expectations is something we don't normally do a great job at. This course and extras from Ken Blanchard provides a useful framework to do this.

This is the second course I take of this program, it has really useful tools like "coaching algebra" and "what´s your sentence"; determining whether to coach a mindset or skillset.

Thanks