Understand why users embrace or abandon AI wellness tools—and gain the skills to analyze any AI-based well-being product. You'll learn to apply the key psychological factors that drive adoption—trust, privacy, perceived empathy, effort expectancy, and social influence—to evaluate real products and identify where they succeed or fall short. Master the five-stage consumer decision journey and see exactly where users progress or drop off with AI mood trackers, stress-relief chatbots, and wellness apps. Most importantly, you'll apply structured observation techniques to record and categorize real user behavior, separating what you see from what you interpret. Through realistic role plays and coach dialogues, you'll practice applying adoption factors to diagnose products and facilitating decision journey discussions. Designed for product managers, UX researchers, marketers, and anyone working in the AI wellness space. No technical background required—just curiosity about why people interact with AI the way they do.

Transform your customer communication skills by combining proven empathy frameworks with AI tools like ChatGPT and Claude. Whether you're in customer support, client services, or any people-facing role, you'll master techniques that turn difficult interactions into positive outcomes.

You'll learn the LAER framework (Listen, Acknowledge, Explore, Respond)—a structured approach to empathic communication that builds trust and de-escalates conflict. You'll discover how to use ChatGPT to practice responses, analyze conversation sentiment, and identify improvement areas. Through realistic role plays and coach dialogues, you'll practice handling frustrated customers, conduct AI-assisted conversation analysis, and complete quality assessments. Most importantly, you'll develop judgment for when to follow AI suggestions versus trusting your own read. By course completion, you'll confidently apply empathic techniques, use AI tools critically for conversation analysis, and drive ongoing improvement. Essential skills for any customer-facing role in an AI-augmented workplace.

Become the critical human checkpoint between AI wellness tools and the users you serve. In this hands-on course, you'll learn to assess AI chatbot capabilities and limitations before your first user interaction—preventing the miscommunication that frustrates users and creates liability. Master pre-written prompt templates that generate consistent, targeted wellness responses, from morning routines to stress management. Most importantly, develop systematic evaluation skills using a 3-point checklist (tone, accuracy, risk) that catches problematic outputs before they reach users—and know exactly when and how to escalate to supervisors. Through realistic role plays and coach dialogues, you'll practice the complete workflow under time pressure. Designed for wellness coordinators, peer support specialists, HR wellness staff, and anyone facilitating AI-assisted wellness support. No technical background required.