Professional Skills: Negotiation

Ce cours n'est pas disponible en Français (France)

Nous sommes actuellement en train de le traduire dans plus de langues.

Professional Skills: Negotiation

Ce cours fait partie de plusieurs programmes.

Instructeur : Tyler Galarneau

Inclus avec

5 modules

Obtenez un aperçu d'un sujet et apprenez les principes fondamentaux.

niveau Débutant

Expérience recommandée

4 heures à compléter

Planning flexible

Apprenez à votre propre rythme

5 modules

Obtenez un aperçu d'un sujet et apprenez les principes fondamentaux.

niveau Débutant

Expérience recommandée

4 heures à compléter

Planning flexible

Apprenez à votre propre rythme

Ce que vous apprendrez

Identify and leverage your existing negotiation skill sets.
Prepare effectively for negotiations by planning for various outcomes.
Process information and options through active listening and purposeful questioning.
Make successful and empathetic offers during negotiations.

Compétences que vous acquerrez

Catégorie : Problem Solving
Catégorie : Negotiation
Catégorie : Conflict Management
Catégorie : Decision Making
Catégorie : Emotional Intelligence
Catégorie : Collaboration
Catégorie : Communication
Catégorie : Planning
Catégorie : Self-Awareness

Détails à connaître

Certificat partageable

Ajouter à votre profil LinkedIn

Récemment mis à jour !

mars 2026

Évaluations

4 devoirs

Enseigné en Anglais

91%

of learners achieved a positive career outcome

Découvrez comment les employés des entreprises prestigieuses maîtrisent des compétences recherchées

En savoir plus sur Coursera pour les affaires

logos de Petrobras, TATA, Danone, Capgemini, P&G et L'Oreal

Élaborez votre expertise du sujet

Ce cours est disponible dans le cadre de

Lorsque vous vous inscrivez à ce cours, vous devez également sélectionner un programme spécifique.

Apprenez de nouveaux concepts auprès d'experts du secteur
Acquérez une compréhension de base d'un sujet ou d'un outil
Développez des compétences professionnelles avec des projets pratiques
Obtenez un certificat professionnel partageable

Il y a 5 modules dans ce cours

Transform conversations into opportunities. Learn how to negotiate effectively with strategies that help you create win-win outcomes and foster lasting agreements.

Strong negotiation skills are vital for closing deals, managing projects and resolving workplace tension. Negotiation, developed by ASU’s Sandra Day O’Connor College of Law, provides a step-by-step guide to preparing for, engaging in and succeeding at negotiations of all types. Through self-paced, interactive learning, you’ll uncover how your brain influences decision-making, identify and refine your unique negotiation strengths, and apply practical tools for planning, offering, and reaching mutually beneficial solutions. This course emphasizes collaborative negotiation, helping you move beyond competition toward shared success.

This module will guide you through the process of recognizing and understanding your inherent negotiation strengths and weaknesses. You will explore various aspects of negotiation, from identifying the causes and resources that influence a negotiation to understanding how to flex your skills in different scenarios. By reflecting on your current abilities and learning from practical applications, you will gain a solid foundation for enhancing your negotiation prowess.

Inclus

1 devoir7 plugins

1 devoirTotal 10 minutes

Quiz: Identifying negotiation skill sets10 minutes

7 pluginsTotal 50 minutes

Identifying negotiation skill sets: Causes and resources5 minutes
Identifying negotiation skill sets: Flexing negotiation skills4 minutes
Practice the solution: Flexing negotiation skills15 minutes
Job aid: Flexing negotiation skills3 minutes
Reflect on the solution: Identifying negotiation skill sets10 minutes
Don’t overlook your existing skills: Key takeaways3 minutes
Apply the solution: Identifying negotiation skill sets10 minutes

Effective negotiation begins with thorough preparation. In this module, you will learn how to strategically plan for various negotiation outcomes, moving beyond simple research to anticipate different scenarios and develop robust strategies. You will discover the importance of advanced preparation and how it can significantly influence the success of your negotiations, ensuring you are ready for any turn the discussion might take.

Inclus

1 devoir7 plugins

1 devoirTotal 10 minutes

Quiz: Preparing for negotiation10 minutes

7 pluginsTotal 45 minutes

Preparing for negotiation: Causes and resources5 minutes
Preparing for negotiation: Planning for various outcomes4 minutes
Practice the solution: Planning for various outcomes10 minutes
Job aid: Planning for various outcomes3 minutes
Reflect on the solution: Preparing for negotiation10 minutes
Advanced preparation takes more than research: Key takeaways3 minutes
Apply the solution: Preparing for negotiation10 minutes

In this module, you will master the art of processing information and options during a negotiation. You will learn to actively listen and ask purposeful questions, which are crucial for gathering essential information and understanding the other party's perspective. This module emphasizes how effective information processing can lead to better decision-making and more favorable negotiation outcomes.

Inclus

1 devoir7 plugins

1 devoirTotal 10 minutes

Quiz: Processing information and options10 minutes

7 pluginsTotal 45 minutes

Processing information and options: Causes and resources5 minutes
Processing information and options: Learning by asking and listening4 minutes
Practice the solution: Learning by asking and listening10 minutes
Job aid: Learning by asking and listening3 minutes
Reflect on the solution: Processing information and options10 minutes
Listen actively and ask purposeful questions: Key takeaways3 minutes
Apply the solution: Processing information and options10 minutes

This module focuses on the strategic art of making offers in a negotiation. You will learn how to craft successful offers that are not only beneficial to you but also consider the other party's needs, fostering a collaborative environment. The module emphasizes the role of empathy in making offers and provides practical guidance on how to present your proposals effectively to achieve desired results.

Inclus

1 devoir7 plugins

1 devoirTotal 10 minutes

Quiz: Making offers10 minutes

7 pluginsTotal 45 minutes

Making offers: Causes and resources5 minutes
Making offers: Making successful offers4 minutes
Practice the solution: Making successful offers10 minutes
Job aid: Making successful offers3 minutes
Reflect on the Solution: Making offers10 minutes
Practice empathy when making offers: Key takeaways3 minutes
Apply the solution: Making offers10 minutes

This concluding module includes an end-of-course survey to gather your feedback and officially marks the completion of the course. This final section ensures you have a comprehensive understanding of the material and are ready to apply your newly acquired negotiation skills.

Inclus

1 lecture1 plugin

Obtenez un certificat professionnel

Ajoutez ce titre à votre profil LinkedIn, à votre curriculum vitae ou à votre CV. Partagez-le sur les médias sociaux et dans votre évaluation des performances.

Instructeur

Tyler Galarneau

Arizona State University

35 Cours4 850 apprenants

Offert par

Arizona State University

En savoir plus sur Business Essentials

LearnKartS
Negotiation Skills
Cours
Packt
Negotiation Skills
Cours
University of Pennsylvania
Negotiations
Cours
University of California, Irvine
The Art of Negotiation
Cours

Pour quelles raisons les étudiants sur Coursera nous choisissent-ils pour leur carrière ?

Felipe M.

Étudiant(e) depuis 2018

’Pouvoir suivre des cours à mon rythme à été une expérience extraordinaire. Je peux apprendre chaque fois que mon emploi du temps me le permet et en fonction de mon humeur.’

Jennifer J.

Étudiant(e) depuis 2020

’J'ai directement appliqué les concepts et les compétences que j'ai appris de mes cours à un nouveau projet passionnant au travail.’

Larry W.

Étudiant(e) depuis 2021

’Lorsque j'ai besoin de cours sur des sujets que mon université ne propose pas, Coursera est l'un des meilleurs endroits où se rendre.’

Chaitanya A.

’Apprendre, ce n'est pas seulement s'améliorer dans son travail : c'est bien plus que cela. Coursera me permet d'apprendre sans limites.’

Débloquez l'accès à plus de 10 000 cours grâce à un abonnement
Faites progresser votre carrière avec un diplôme en ligne
Obtenez un diplôme auprès d’universités de renommée mondiale - 100 % en ligne
Rejoignez les 4 700 entreprises internationales qui ont choisi Coursera for Business.

Foire Aux Questions

To access the course materials, assignments and to earn a Certificate, you will need to purchase the Certificate experience when you enroll in a course. You can try a Free Trial instead, or apply for Financial Aid. The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.

When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile.

Yes. In select learning programs, you can apply for financial aid or a scholarship if you can’t afford the enrollment fee. If fin aid or scholarship is available for your learning program selection, you’ll find a link to apply on the description page.