In today's fast-paced, high-stakes environments, conflict is inevitable. The Conflict Management and Negotiation specialization—built with Kristyn Carmichael, Training Director for the Lodestar Dispute Resolution Center at Arizona State University—provides professionals with a comprehensive framework for approaching conflict constructively across all stages, from assessment to resolution. Whether you lead teams, support operations, or manage client relationships, this program helps you turn conflict into opportunity.
This specialization is designed for:
Team leaders, managers, and executives
HR professionals, mediators, and DEI facilitators
Project managers and client-facing professionals
Anyone navigating team dynamics, feedback conversations, or role-based conflict
Professionals seeking practical, applicable conflict resolution skills
Projet d'apprentissage appliqué
What’s Included:
Downloadable tools, infographics, and reflection guides
Interactive exercises based on real-world scenarios
Behavioral frameworks for conflict across workplace settings
Capstone-style applications to reinforce learning
Key Benefits:
Build a complete, actionable conflict resolution toolkit
Learn to assess, manage, negotiate, and transform conflict
Apply real-world strategies grounded in behavioral science
Improve communication, collaboration, and leadership outcomes
