Les cours en vente peuvent vous aider à apprendre comment communiquer avec les clients, identifier leurs besoins et présenter des solutions. Vous pouvez développer des compétences en négociation, argumentation, relation client et gestion d'opportunités. De nombreux cours utilisent des exemples pratiques.

Coursera
Compétences que vous acquerrez: Presentations, Marketing Collateral, Marketing Design, Marketing Materials, Social Media Content, Promotional Materials, Shared Media, Social Media, Content Creation, Content Marketing, Marketing, Email Marketing, Advertising, Graphic Design, Business Communication, User Accounts
Débutant · Projet Guidé · Moins de 2 heures
Google Cloud
Compétences que vous acquerrez: Presentations, Google Workspace, Collaborative Software, Sales Presentations, Productivity Software, Business Software, Business Communication, Organizational Skills, Data Sharing, Document Management, Multimedia, Version Control
Débutant · Cours · 1 à 3 mois

IESE Business School
Compétences que vous acquerrez: Entrepreneurship, Business Valuation, Sales Presentations, Entrepreneurial Finance, Fundraising, Innovation, Presentations, Financial Management, Oral Expression, Competitive Analysis, Market Opportunities, Business Planning, Business Strategy, Financial Analysis, Strategic Partnership, Investments, Market Analysis, Strategic Thinking, Vocabulary, Negotiation
Débutant · Cours · 1 à 3 mois

Compétences que vous acquerrez: Accounts Payable and Receivable, Payroll Processing, Accounts Payable, Cash Management, Reconciliation, Payroll, Accounts Receivable, Payroll Administration, Cash Handling, Cash Flows, Accounting Software, Accounting, QuickBooks (Accounting Software), Accounting Records, General Accounting, Interviewing Skills, Professional Networking, Portfolio Management, Microsoft Excel, Record Keeping
Débutant · Cours · 1 à 4 semaines

Compétences que vous acquerrez: Financial Data, Data-Driven Decision-Making, Profit and Loss (P&L) Management, Banking Services, Risk Modeling, Decision Intelligence, Lending and Underwriting, Financial Statement Analysis, Applied Machine Learning, Financial Systems, Consumer Lending, Operational Analysis, Loans, Anomaly Detection, Statistical Machine Learning, Financial Regulation, Regulatory Compliance, Benchmarking
Débutant · Cours · 1 à 4 semaines

Compétences que vous acquerrez: Customer Service, Customer Relationship Management (CRM) Software, Customer experience improvement, Customer Relationship Management, Customer Engagement, Customer Communications Management, Customer Data Management, Customer Analysis, Customer Insights, Driving engagement, Digital Analysis, Customer Support, Digital Marketing, Document Management, User Feedback, Trend Analysis, Drive Engagement, Data Analysis, Analytical Skills
Débutant · Cours · 1 à 4 semaines

Alex Genadinik
Compétences que vous acquerrez: Customer Service, Customer Complaint Resolution, Customer Relationship Building, Trustworthiness, Service Recovery, Tactfulness, Professionalism, Overcoming Objections, Expectation Management, Rapport Building, Communication Strategies, Active Listening, Empathy, Business Communication, Honesty, Positivity
Mixte · Cours · 1 à 4 semaines

University of Cape Town
Compétences que vous acquerrez: Business Modeling, Peer Review, FinTech, Presentations, Sales Presentations, Ideation, Entrepreneurship, Business Planning, Financial Inclusion, Business Strategies, Financial Regulation, Financial Regulations, Business Analysis, Oral Expression, New Business Development, Constructive Feedback, Financial Services, Regulatory Requirements, Regulatory Compliance, New Product Development
Débutant · Cours · 1 à 4 semaines

Starweaver
Compétences que vous acquerrez: Working Capital, Financial Analysis, Financial Statement Analysis, Financial Statements, Cash Management, Cash Flows, Benchmarking, Return On Investment, Balance Sheet, Credit Risk, Performance Analysis, Financial Modeling, Performance Measurement, Income Statement, Operational Efficiency, Accounting, Corporate Finance, Performance Metric, Trend Analysis, Business
Débutant · Cours · 1 à 4 semaines

SkillsBooster Academy
Compétences que vous acquerrez: Responsible AI, Contract Negotiation, AI literacy, Generative AI Agents, Negotiation, Generative AI, Price Negotiation, AI Enablement, LLM Application, AI Integrations, Decision Intelligence, Complex Problem Solving, AI Workflows, Business Ethics, Prompt Engineering, Ethical Standards And Conduct, Business Communication, Communication, Strategic Communication, Technical Communication
Débutant · Cours · 1 à 4 semaines

Coursera
Compétences que vous acquerrez: Content Marketing, Content Strategy, Content Management, Marketing Strategies, Gap Analysis, Strategic Marketing, Content Development and Management, Journey Mapping, Driving engagement, Marketing Materials, Content Creation, Sales Process
Débutant · Cours · 1 à 4 semaines

Alex Genadinik
Compétences que vous acquerrez: Customer experience improvement, Customer Service, Customer Retention, Customer experience strategy (CX), Client Services, Customer Complaint Resolution, Customer Relationship Building, Customer Engagement, Brand Loyalty, Experience Design, Process Analysis, Process Improvement, Continuous Improvement Process
Mixte · Cours · 1 à 4 semaines