Understand why users embrace or abandon AI wellness tools—and gain the skills to analyze any AI-based well-being product. You'll learn to apply the key psychological factors that drive adoption—trust, privacy, perceived empathy, effort expectancy, and social influence—to evaluate real products and identify where they succeed or fall short. Master the five-stage consumer decision journey and see exactly where users progress or drop off with AI mood trackers, stress-relief chatbots, and wellness apps. Most importantly, you'll apply structured observation techniques to record and categorize real user behavior, separating what you see from what you interpret. Through realistic role plays and coach dialogues, you'll practice applying adoption factors to diagnose products and facilitating decision journey discussions. Designed for product managers, UX researchers, marketers, and anyone working in the AI wellness space. No technical background required—just curiosity about why people interact with AI the way they do.

Transform your customer communication skills by combining proven empathy frameworks with AI tools like ChatGPT and Claude. Whether you're in customer support, client services, or any people-facing role, you'll master techniques that turn difficult interactions into positive outcomes.

You'll learn the LAER framework (Listen, Acknowledge, Explore, Respond)—a structured approach to empathic communication that builds trust and de-escalates conflict. You'll discover how to use ChatGPT to practice responses, analyze conversation sentiment, and identify improvement areas. Through realistic role plays and coach dialogues, you'll practice handling frustrated customers, conduct AI-assisted conversation analysis, and complete quality assessments. Most importantly, you'll develop judgment for when to follow AI suggestions versus trusting your own read. By course completion, you'll confidently apply empathic techniques, use AI tools critically for conversation analysis, and drive ongoing improvement. Essential skills for any customer-facing role in an AI-augmented workplace.

Transform how you approach tough decisions—from anxious avoidance to structured confidence. You'll learn the Pros-Cons-Mitigations framework that turns overwhelming choices into clear analysis by adding one crucial element most people miss: specific actions to reduce your biggest concerns. Master using AI tools like ChatGPT and Claude to generate comprehensive options you might not see on your own—then process that output critically rather than accepting it blindly. Most importantly, learn to align your decisions with your authentic values, so you make choices you can actually live with, not just choices that 'make sense.' Through realistic role plays and coach dialogues, you'll practice explaining the framework and evaluating real decisions. Designed for anyone facing career moves, major purchases, relationship choices, or life transitions. No technical background required.