Evaluate lending practices for compliance with ECOA’s anti-discrimination standards and regulatory requirements.

Implement compliant procedures for collecting applicant information and Government Monitoring Information (GMI).

Design and deliver adverse action notices that meet ECOA timing and content requirements.

Develop recordkeeping and compliance management practices that support ongoing ECOA adherence.

Identify covered servicemembers, dependents, and applicable products by applying core definitions and protections under SCRA and MLA

Interpret financial and asset protections such as interest rate limits, foreclosure restrictions, and MAPR calculations in lending scenarios

Execute verification, disclosure, and recordkeeping procedures to maintain SCRA and MLA compliance and respond appropriately to protection requests

Demonstrate overall compliance awareness to support servicemembers’ rights and reduce organizational risk

Evaluate business practices to identify potential unfair, deceptive, or abusive acts

Implement preventive measures across marketing, sales, and servicing activities

Identify high-risk UDAAP areas in marketing, lending, servicing, and digital channels

Apply legal definitions and regulatory tests to assess compliance across financial service activities

Identify warning signs and behaviors associated with financial elder abuse and fraud

Evaluate relationships and situations to recognize financial manipulation or risk

Differentiate legitimate requests from scams targeting older adults and demonstrate how to report suspected financial abuse and seek help

Apply practical strategies to safeguard financial assets and personal information

Explain the purpose of the TCPA and its role in protecting consumers from unwanted communications

Identify communication methods and scenarios where TCPA requirements apply

Apply compliant calling and messaging practices across customer service, sales, and marketing interactions

Evaluate communication scenarios against TCPA requirements, including consent, timing, and contact method

Recognize who is protected by the ADA and what “qualified individual with a disability” means in practical terms.

Identify common examples of discrimination, harassment, and retaliation prohibited by the ADA in the workplace.

Explain your role in the reasonable accommodation and interactive process, including how to route requests and keep information private.

Apply ADA principles in everyday situations through realistic scenarios and knowledge checks.

Explain the purpose, history, and core requirements of the Community Reinvestment Act (CRA)

Describe how banks are evaluated under CRA, including assessment areas, performance tests, rating levels, and examination standards

Identify lending, service, and investment activities that contribute to positive CRA performance and support community development goals

Apply foundational CRA compliance principles to real-world banking scenarios for supporting fair lending and regulatory compliance