What is the Zoho Sales Representative Professional Certificate Program?

<text variant="body1">The Zoho Sales Representative Professional Certificate Program is designed to equip aspiring and current sales professionals with the essential skills and knowledge to excel in a challenging marketplace.

What does a sales representative do?

<text variant="body1">A sales representative is the primary point of contact for a customer in an organization and they are primarily responsible for qualifying new business, retaining existing business and managing key accounts.

When will I have access to the lectures and assignments?

To access the course materials, assignments and to earn a Certificate, you will need to purchase the Certificate experience when you enroll in a course. You can try a Free Trial instead, or apply for Financial Aid. The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.

What will I get if I subscribe to this Certificate?

When you enroll in the course, you get access to all of the courses in the Certificate, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile.

Key Skillsets for a Sales Representative

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Key Skillsets for a Sales Representative

Dieser Kurs ist Teil von Zoho Sales Representative (berufsbezogenes Zertifikat)

Dozent: Zoho CRM

Bei enthalten

Mehr erfahren

5 Module

Verschaffen Sie sich einen Einblick in ein Thema und lernen Sie die Grundlagen.

Stufe Anfänger

Empfohlene Erfahrung

3 Wochen zu vervollständigen

unter 10 Stunden pro Woche

Flexibler Zeitplan

In Ihrem eigenen Lerntempo lernen

5 Module

Verschaffen Sie sich einen Einblick in ein Thema und lernen Sie die Grundlagen.

Stufe Anfänger

Empfohlene Erfahrung

3 Wochen zu vervollständigen

unter 10 Stunden pro Woche

Flexibler Zeitplan

In Ihrem eigenen Lerntempo lernen

Was Sie lernen werden

How to work on building your skillsets.
Key skillsets to execute a sales process.
How to build communication skills required in sales
How to build softskills for sales personality development.

Kompetenzen, die Sie erwerben

Kategorie: Business Writing
Kategorie: Closing (Sales)
Kategorie: Value Propositions
Kategorie: Sales Strategy
Kategorie: Sales
Kategorie: Customer Relationship Management
Kategorie: Critical Thinking
Kategorie: Communication
Kategorie: Customer Relationship Building
Kategorie: Problem Solving
Kategorie: Sales Development
Kategorie: Sales Process
Kategorie: Sales Management
Kategorie: Sales Training
Kategorie: Verbal Communication Skills
Kategorie: Selling Techniques
Kategorie: Relationship Management
Kategorie: Relationship Building

Werkzeuge, die Sie lernen werden

Kategorie: Business Software
Kategorie: Customer Relationship Management (CRM) Software

Wichtige Details

Zertifikat zur Vorlage

Zu Ihrem LinkedIn-Profil hinzufügen

Bewertungen

9 Aufgaben

Unterrichtet in Englisch

91%

of learners achieved a positive career outcome

Erfahren Sie, wie Mitarbeiter führender Unternehmen gefragte Kompetenzen erwerben.

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Dieser Kurs ist Teil der Spezialisierung Zoho Sales Representative (berufsbezogenes Zertifikat)

Wenn Sie sich für diesen Kurs anmelden, werden Sie auch für dieses berufsbezogene Zertifikat angemeldet.

Lernen Sie neue Konzepte von Branchenexperten
Gewinnen Sie ein Grundverständnis bestimmter Themen oder Tools
Erwerben Sie berufsrelevante Kompetenzen durch praktische Projekte
Erwerben Sie ein Berufszertifikat von Zoho Corporation zur Vorlage

In diesem Kurs gibt es 5 Module

"Key Skillsets for a Sales Representative" is designed to equip a sales representative with the ultimate go-to guide on how to start a successful career in sales. This combines the essential core skills as well as communication and soft skills required for any sales enthusiast to kick start a successful career in sales. By the end of this course, the learner will be able to:

Moduldetails

This module will introduce the learner to the Sales Rep Professional Certificate Program, take them through the program objectives and course categories. By the end of this module, the learner will be introduced to core skills required for a sales rep in an organization.

Das ist alles enthalten

7 Videos4 Lektüren1 Aufgabe1 Diskussionsthema

7 VideosInsgesamt 26 Minuten

About the Zoho Sales Representative Professional Certificate Program 3 Minuten
Zoho CRM for businesses — An overview3 Minuten
About the Key skillsets for a sales representative course3 Minuten
The need for upskilling in your sales career6 Minuten
Application of your sales skills3 Minuten
How to work on building your skillsets: Short term Vs long term goals4 Minuten
Types of skillsets — An overview5 Minuten

4 LektürenInsgesamt 25 Minuten

Components of the program5 Minuten
Meet the Team10 Minuten
Learning Objectives of this Professional Certificate Program5 Minuten
Instructions to sign up for a Zoho CRM account5 Minuten

1 AufgabeInsgesamt 30 Minuten

Building your sales skillsets30 Minuten

1 DiskussionsthemaInsgesamt 10 Minuten

Discussion prompt for learner introduction10 Minuten

In this module, you will learn the core skillsets that are essential in building your sales career. These skills have a direct application in your day-to-day sales processes and establishing yourself in your sales career.

Das ist alles enthalten

17 Videos4 Lektüren3 Aufgaben

17 VideosInsgesamt 206 Minuten

Key skillsets to execute a sales process5 Minuten
Part A: Skills for Initiating the sale3 Minuten
Part B: Skills for effective persuasion and negotiation4 Minuten
Part C: Skills for Closing the sale3 Minuten
[Optional] Video Podcast: Expert Segment on Strategic Sales Research—Where to Begin?27 Minuten
Getting Started with Sales Pitches14 Minuten
Delivering an effective sales pitch4 Minuten
The art of persuasion8 Minuten
Negotiating a deal skilfully7 Minuten
Objection handling9 Minuten
[Optional] Video Podcast: Expert Segment on Presentation and Sales Pitch43 Minuten
Closing a deal — an overview5 Minuten
Handling wins and losses objectively7 Minuten
Key sales closing techniques8 Minuten
Closing points— Budget, timelines and implementation6 Minuten
Creating a follow-up plan7 Minuten
[Optional] Video Podcast: Expert Segment on Value-based Negotiation and Deal Closure in Enterprise Sales47 Minuten

4 LektürenInsgesamt 40 Minuten

Building Research Skills10 Minuten
Identifying and Adapting to the Buyer Persona 10 Minuten
Analyzing Buyer Needs — Asking the Right Questions 10 Minuten
Creating a unique value proposition 10 Minuten

3 AufgabenInsgesamt 210 Minuten

Choose the Right Sales Approach for Each Scenario30 Minuten
Sales Scenario Analysis Assignment120 Minuten
Sales Pitch Development60 Minuten

In this module, you will learn how to develop essential communication skills in sales in order to build and foster healthy customer relationships. This includes skills for writing, and speaking effectively via different communication platforms as well as in-person.

Das ist alles enthalten

18 Videos9 Lektüren3 Aufgaben2 Diskussionsthemen

18 VideosInsgesamt 142 Minuten

The need for effective communication in sales4 Minuten
Speaking skills — How to initiate and hold a sales conversation3 Minuten
Writing skills— What do salespeople write?7 Minuten
Listening skills — What makes a conversation effective7 Minuten
Holding the controls in a sales conversation6 Minuten
The importance of face to face commucation — An overview4 Minuten
Presentation skills6 Minuten
Reading facial expressions and body language8 Minuten
Types of sales phone calls — An overview4 Minuten
Telephone conversations in sales — Challenges and importance3 Minuten
Effective opening, middle and ending of a sales phone call6 Minuten
Creating and using call scripts5 Minuten
Language and accents5 Minuten
Online communication platforms for sales — an overview4 Minuten
Writing effective emails5 Minuten
Socia media marketing vs social selling4 Minuten
Challenges and benefits of online communication5 Minuten
[Optional] Video Podcast: Expert Segment on Effective Sales Communication56 Minuten

9 LektürenInsgesamt 270 Minuten

Using communication platforms — An overview30 Minuten
Understanding your audience30 Minuten
The qualities of good speech30 Minuten
Discussion skills30 Minuten
Best time to call a customer30 Minuten
Popular telephone modes and platforms30 Minuten
Sales scenarios where online conversations are needed30 Minuten
Live chat conversations30 Minuten
Social media conversations and webforms30 Minuten

3 AufgabenInsgesamt 240 Minuten

Choose the Right Communication Approach for Each Sales Scenario30 Minuten
Creating Sales Telephone Scripts90 Minuten
Email Writing for Project Management Software Sales120 Minuten

2 DiskussionsthemenInsgesamt 20 Minuten

What is the most challenging part of a telephone call with a customer?10 Minuten
Spot and share some social media threads on customer complaint and resolution10 Minuten

In this module, the learner will understand key soft skills including problem solving, team collaboration and critical thinking and interpersonal skills .

Das ist alles enthalten

5 Videos7 Lektüren1 Aufgabe

5 VideosInsgesamt 23 Minuten

Importance of softskills in sales3 Minuten
How to develop softskills6 Minuten
Developing empathy for your customer4 Minuten
Decision making 4 Minuten
Dealing with conflicts and developing resolution 6 Minuten

7 LektürenInsgesamt 210 Minuten

Application of softskills for your life and career30 Minuten
Critical thinking and analysis30 Minuten
Problem solving 30 Minuten
Time management 30 Minuten
Team collaboration30 Minuten
Establishing accountability 30 Minuten
Presence of mind — thinking on your feet 30 Minuten

1 AufgabeInsgesamt 30 Minuten

Choose the Right Soft Skill for Each Sales Scenario30 Minuten

This module is designed to equip the learner on the essential software skills required for any sales professional. We explore tools including spreadsheets, mobile apps and the CRM with the help of suitable examples.

Das ist alles enthalten

7 Videos7 Lektüren1 Aufgabe

7 VideosInsgesamt 45 Minuten

Software skills for a sales rep — Purpose and benefits 3 Minuten
Importance of being tech savvy in sales 4 Minuten
Implementation of software applications in key sales areas 4 Minuten
Presentation software for effective slideshows4 Minuten
CRM for Sales reps4 Minuten
[Optional] Video Podcast: Expert Segment Building Your Sales Tech Stack22 Minuten
Congratulations on completing the course!3 Minuten