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在整个课程(说明和评估)中使用的语言。
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课程长度必需的
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浏览技术支持课程目录
Coursera Project Network
您将获得的技能: Version Control, GitHub, Git (Version Control System), Collaborative Software
Amazon Web Services
您将获得的技能: 客户支持, 创新, 自动化, 生成式人工智能, 事件管理, 云计算解决方案, 根源分析, 云安全, 技术支持, 沟通, 问题管理, 建立客户关系, 语言交流技能, 用户关系管理, 云服务, 亚马逊网络服务, 协作
- 状态:免费试用
您将获得的技能: 网络故障排除, 系统配置, 计算机显示器, 硬件故障排除, 计算机硬件, 数据存储, 网络硬件, 显示设备, 桌面支持, 技术支持与服务, 网络管理, 外围设备
Amazon Web Services
您将获得的技能: Network Troubleshooting, Software Architecture, Technical Support, Solution Architecture, Application Design, Amazon Web Services, End User Training and Support, Cloud Computing Architecture, Cloud Computing, Technical Communication, Technical Documentation, Scalability
- 状态:预览
University of Colorado Boulder
您将获得的技能: Disabilities, Workplace inclusivity, Emergency Response, Professionalism, Risk Management, De-escalation Techniques, Communication Strategies
- 状态:预览
Coursera Instructor Network
您将获得的技能: AI Personalization, Generative AI, Responsible AI, Customer Analysis, Customer Service, Customer experience improvement, Customer Engagement, Prompt Engineering, Self Service Technologies, LLM Application, Natural Language Processing
- 状态:免费试用
您将获得的技能: 质量保证, 调试, 计算机编程, 软件开发, 计划发展, 技术支持, 代码审查, Agile 方法论, 软件文档, 技术文档, Scrum(软件开发), 软件质量保证, COBOL(编程语言), 软件开发生命周期
- 状态:新状态:预览
您将获得的技能: Penetration Testing, Cybersecurity, Anomaly Detection, Cyber Engineering, Cyber Operations, Cyber Threat Intelligence, Threat Detection, Security Awareness, Network Analysis, Generative AI, Prompt Engineering, Email Security, Machine Learning
- 状态:免费试用
您将获得的技能: 数据安全, 云计算, 系统配置, 生成式人工智能, 云平台, 云安全, 计算机编程, 云工程, 人工智能, 数据存储, 云基础设施, 计算机硬件, 外围设备, 云服务, 云计算架构, 网络安全, OSI 模型, 云托管, 网络攻击, 通用网络
- 状态:新状态:免费试用
您将获得的技能: Google Workspace, Lightweight Directory Access Protocols, Active Directory, User Accounts, Collaborative Software, Automation, Identity and Access Management, Configuration Management, Application Programming Interface (API)
- 状态:预览
您将获得的技能: Package and Software Management, Mainframe Computing, Patch Management, Software Installation, File Transfer Protocol (FTP), Configuration Management, Issue Tracking, Change Control, Command-Line Interface
- 状态:新状态:免费试用
您将获得的技能: Package and Software Management, Linux Administration, File Systems, Linux, Linux Servers, User Accounts, Operating System Administration, Linux Commands, Bash (Scripting Language), Systems Administration, File Management, TCP/IP, Unix Shell, Data Storage, Unix Commands, Software Installation, General Networking, Command-Line Interface, System Support, IBM Cloud
总之,以下是 10 最受欢迎的 technical support 课程
- Trabajando de inicio a fin con GIT: Coursera Project Network
- 云支持助理的技能和最佳实践: Amazon Web Services
- 核心 1:硬件和网络故障排除: IBM
- Capstone: Preparing to work as a Cloud Support Associate: Amazon Web Services
- Field Safety Training: Changing the Culture of Fieldwork: University of Colorado Boulder
- GenAI for Customer Service Representatives: Coursera Instructor Network
- IBM COBOL 软件开发实践: IBM
- Defending Against AI-Driven Phishing and Social Engineering: LearnQuest
- 信息技术(IT)和云基础知识: IBM
- Google Workspace: Administrator Essentials: Whizlabs