客户服务课程可以帮助您学习有效沟通、解决冲突、客户关系管理和卓越服务。您可以培养主动倾听、换位思考和解决问题的技能,这些技能对于满足客户需求和提高满意度至关重要。许多课程都会介绍 CRM 软件、Feedback 管理系统和 Chatbot 等工具,它们有助于简化互动和改进服务交付。

Tecnológico de Monterrey
您将获得的技能: Social Media, LinkedIn, Facebook, Social Media Strategy, Social Network Analysis, Professional Networking, Digital Media Strategy, Cross-Channel Marketing, Business Strategies, Customer Engagement, Digital Communications
混合 · 课程 · 1-4 周
您将获得的技能: Infrastructure As A Service (IaaS), Service Level Agreement, Cloud Deployment, Platform As A Service (PaaS), Software As A Service, Cloud Infrastructure, Cloud Services, Cloud Computing, Cloud Computing Architecture, Cloud Platforms, Public Cloud, Application Development, Application Deployment, Cloud Applications, Cloud Solutions, Private Cloud, Business Software, DevOps, Collaborative Software, Agile Methodology
初级 · 专项课程 · 1-3 个月

IBM
您将获得的技能: 单元测试, 测试数据, 测试驱动开发(TDD), 测试案例, 软件测试, 应用程序接口测试, 行为驱动开发, 测试自动化, Gherkin(脚本语言), 测试工具, 还原式 API, 模型, 代码覆盖范围, 用户故事, 微服务
中级 · 课程 · 1-3 个月

University of California, Davis
您将获得的技能: 电子邮件营销, 商务写作, 行政部门, 电话营销, 遗产规划, 税务规划, 营销活动经理, 慈善事业, 福利管理, 谈判, 目标受众, 利益相关者管理, 筹资, 建立关系, 撰写建议书, 直销, 撰写赠款, 探矿和鉴定, 建立客户关系, 营销策略
初级 · 专项课程 · 3-6 个月

New York University
您将获得的技能: 防火墙, 威胁建模, Network Protocol(网络协议, 网络安全, 基础设施安全, 企业安全, 网络架构, 威胁检测, 网络攻击, Distributed Denial-Of-Service (DDoS) 攻击, 入侵检测和防御, TCP/IP, 代理服务器, Network Security
中级 · 课程 · 1-4 周

IESE Business School
您将获得的技能: Strategic Marketing, Product Marketing, Marketing, Marketing Strategy and Techniques, Value Propositions, Promotional Strategies, Market Research, Branding, Market Analysis, Marketing Channel, Customer experience strategy (CX), Product Development, Customer Insights, Brand Awareness, Competitive Analysis, Business Intelligence
初级 · 课程 · 1-4 周

Coursera
您将获得的技能: 生成式人工智能, 自然语言处理, LLM 申请, 健康技术, 病人沟通, Prompt Engineering, 远程保健, 人工智能, ChatGPT
初级 · 指导项目 · 不超过 2 小时

Microsoft
您将获得的技能: Competitive Analysis, Market Research, Competitive Intelligence, Persona Development, Market Analysis, Market Opportunities, Business Research, AI Product Strategy, Consumer Behaviour, Target Market, Customer Insights, Data-Driven Decision-Making, Product Development, Product Strategy, Gap Analysis, Market Trend, Regulatory Requirements, Innovation
初级 · 课程 · 1-4 周

您将获得的技能: Google Sheets, Data-Driven Decision-Making, Data Analysis, Business Operations, Resource Allocation, Spreadsheet Software, Automation, Management Reporting, Project Controls, Workflow Management, Data Management
中级 · 指导项目 · 不超过 2 小时

Rutgers the State University of New Jersey
您将获得的技能: 新兴技术, 库存管理系统, 周转资金, 项目实施, 供应链系统, 现金流量, 财务分析, 业务指标, 供应链管理, 物流管理, 金融报表
攻读学位
中级 · 课程 · 1-4 周

您将获得的技能: Microsoft Power Platform, Microsoft Power Automate/Flow, Power BI, Dashboard, No-Code Development, Data Visualization, Power Apps Component Framework, Business Intelligence, Business Process Automation, Application Development, Data Integration, Performance Analysis, Application Design, Automation, Data Security, Data Store, Business Process, Computing Platforms, Microsoft Teams, Data Analysis Software
初级 · 专项课程 · 1-3 个月

Starweaver
您将获得的技能: Business Workflow Analysis, Workflow Management, Process Improvement, Business Systems Analysis, Diagram Design, Project Scoping, Data Flow Diagrams (DFDs), Process Management, Business Process Management, Business Analysis, Service Design, System Design and Implementation, Business Management, Stakeholder Engagement, Stakeholder Communications
初级 · 课程 · 1-4 周