客户旅程课程可以帮助您学习客户细分、接触点分析和体验映射。您可以掌握制定个性化营销策略、分析客户 Feedback 和优化 Conversion Rate 的技能。许多课程都会介绍客户关系管理(CRM)软件、旅程映射工具和解析平台等工具,帮助您跟踪客户互动并衡量策略的有效性。

您将获得的技能: Data-Driven Decision-Making, Data Visualization, Business Analytics, Data Analysis, Data Cleansing, Statistical Analysis, Data Preprocessing, Exploratory Data Analysis, Matplotlib, Customer Analysis, Analytical Skills, Trend Analysis, Pandas (Python Package), Python Programming, Jupyter
中级 · 指导项目 · 不超过 2 小时

Kennesaw State University
您将获得的技能: Sales Prospecting, Prospecting and Qualification, Cold Calling, Customer Relationship Building, Sales Process, Needs Assessment, Sales Pipelines, Sales Strategy, Verbal Communication Skills, Lead Generation, Communication, Relationship Management, Customer Engagement, Value Propositions
初级 · 课程 · 1-4 周

Arizona State University
您将获得的技能: Design Research, Design Thinking, Creative Thinking, Design, Design Strategies, Product Design, User Experience Design, Sustainable Design, Innovation, Graphic Design, Social Impact, Consumer Behaviour, Economics
混合 · 课程 · 1-3 个月

您将获得的技能: User Experience Design, UI/UX Research, Information Architecture, Storyboarding, Wireframing, User Research, User Story, Adobe XD, Usability Testing, Figma (Design Software), Design Reviews, User Interface and User Experience (UI/UX) Design, Design Research, User Centered Design, Design Thinking, Presentations, Persona (User Experience), Web Design, Research Design, Usability
初级 · 专业证书 · 3-6 个月

Fundação Instituto de Administração
您将获得的技能: Customer Success Management, Relationship Building, Customer experience strategy (CX), Customer Retention, Agile Methodology, Customer Engagement, Customer Data Management, Customer Relationship Management, Consultative Approaches, Customer Insights, Market Analysis, Software As A Service, Business Modeling, Organizational Structure, Business Relationship Management, Target Audience, Value Propositions, Solution Delivery, Business Analysis, Web Analytics
初级 · 专项课程 · 3-6 个月

Vanderbilt University
您将获得的技能: 创造力, 文化 Transformer, 管理团队, 组织战略, 创新, 组织变革, 案例研究, 商业策略, 风险管理, 技术解决方案, 竞争分析, 思想引领
混合 · 课程 · 1-3 个月

Amazon Web Services
您将获得的技能: 云计算, 技术服务, 应用编程接口 (API), 安全工程, 云计算架构, 解决方案架构, 云服务, 可扩展性, 基础设施即服务(IaaS), 公共云, 云平台, 系统管理, 亚马逊网络服务
初级 · 课程 · 1-4 周

Salesforce
您将获得的技能: 订单管理, Kanban 原则, 销售支持, 产品知识, 合同管理, 结算(销售), 询价(RFQ), Salesforce, 销售流程, 协作软件, 销售业务, 销售管道, 销售管理
初级 · 课程 · 1-4 周

The University of Edinburgh
您将获得的技能: 概率与统计, 文本挖掘, 医学影像, 大数据, 健康信息学, 生物信息学, 数据整合, 统计建模, 生物医学技术, Python 程序设计, 数据科学, 精准医疗, 机器学习, 自然语言处理, 网络分析, 图像分析
中级 · 课程 · 1-3 个月

Michigan State University
您将获得的技能: 创新, 商业开发, 财务预测, 价值主张, 财务分析, 企业战略, 业务建模, 客户分析, 验证和确认, 业务规划, 创业, 产品开发, 新业务开发
混合 · 课程 · 1-3 个月

Fundação Instituto de Administração
您将获得的技能: Customer Relationship Management, Customer Data Management, Data-Driven Decision-Making, Sales Management, Big Data, Customer Insights, Customer Acquisition Management, Customer experience strategy (CX), Customer Retention, Target Market, Business Metrics, Analytics, Consumer Behaviour, Artificial Intelligence
初级 · 课程 · 1-4 周

您将获得的技能: Self Service Technologies, Automation, Setting Appointments, AI Workflows, Calendar Management, Prompt Engineering, Customer Service, Customer Inquiries, Customer Communications Management, Scheduling, Dental Care, Greeting Customers
初级 · 指导项目 · 不超过 2 小时