客户服务课程可以帮助您学习有效沟通、解决冲突、客户关系管理和卓越服务。您可以培养主动倾听、换位思考和解决问题的技能,这些技能对于满足客户需求和提高满意度至关重要。许多课程都会介绍 CRM 软件、Feedback 管理系统和 Chatbot 等工具,它们有助于简化互动和改进服务交付。

IBM
您将获得的技能: 生成式人工智能, 竞争分析, 统计分析, 负责任的人工智能, 数据分析, 云部署, 企业战略, 云基础设施, 产品生命周期管理, 数据科学, 数字化转型, 云平台, 大数据, 云服务, 统计可视化, Apache Hadoop, 云计算架构, 云安全, 云计算, 业务转型
初级 · 专项课程 · 3-6 个月

您将获得的技能: Application Performance Management, Distributed Denial-Of-Service (DDoS) Attacks, Google Cloud Platform, Cloud Infrastructure, Load Balancing, System Monitoring, Prompt Engineering, Kubernetes, Network Performance Management, Network Monitoring, Firewall, Cloud Computing Architecture, Containerization, Virtual Networking, Network Architecture, Network Planning And Design, Network Security, Cloud Storage, Network Routing, Virtual Private Networks (VPN)
中级 · 专业证书 · 3-6 个月

您将获得的技能: Cloud Infrastructure, Identity and Access Management, Kubernetes, Google Cloud Platform, Prompt Engineering, Application Deployment, Cloud Storage, Containerization, Infrastructure As A Service (IaaS), Cloud Deployment, Cloud Computing, CI/CD, Cloud-Native Computing, Terraform, Cloud Applications, Cloud Computing Architecture, Cloud Security, Cloud Management, Cloud Services, Network Planning And Design
中级 · 专业证书 · 3-6 个月

您将获得的技能: Data Storytelling, Dashboard, Data Warehousing, SQL, Data Presentation, Data Visualization, Interactive Data Visualization, Data Security, Data Migration, Database Design, Data Governance, MySQL, Data Store, Data Management, Relational Databases, Databases, Exploratory Data Analysis, Data Architecture, Excel Formulas, Business Intelligence
初级 · 专业证书 · 3-6 个月

您将获得的技能: Site Reliability Engineering, Kubernetes, Application Performance Management, Google Cloud Platform, Cloud Infrastructure, System Monitoring, Prompt Engineering, Application Deployment, Identity and Access Management, Cloud Deployment, CI/CD, Containerization, Cloud Storage, Cloud Security, Cloud Services, Cloud Management, Service Level Agreement, Safety Culture, Network Monitoring, Culture Transformation
初级 · 专业证书 · 3-6 个月

Coursera
您将获得的技能: Generative AI Agents, Customer Insights, AI Personalization, Customer Analysis, ChatGPT, Customer experience strategy (CX), AI Enablement, Real Time Data, Persona Development, Design Thinking, Consumer Behaviour, Analysis, Design
中级 · 课程 · 1-4 周

Google Cloud
您将获得的技能: Cloud Infrastructure, Identity and Access Management, Google Cloud Platform, Prompt Engineering, Application Deployment, Cloud Storage, Kubernetes, Infrastructure As A Service (IaaS), Containerization, Cloud Deployment, Cloud Computing, CI/CD, Cloud-Native Computing, Terraform, Cloud Applications, Cloud Computing Architecture, Cloud Security, Cloud Services, Load Balancing, Service Level Agreement
中级 · 专项课程 · 3-6 个月

IBM
您将获得的技能: 生成式人工智能, 负责任的人工智能, 数据分析, 数据科学, 云部署, 云基础设施, 商务, 数据扫盲, 云平台, 大数据, 自然语言处理, 云服务, 云存储, 业务逻辑, 新兴技术, 机器人, 云计算架构, 数据挖掘, 云计算, 云安全
初级 · 专项课程 · 3-6 个月

您将获得的技能: Prompt Engineering, Prompt Patterns, ChatGPT, Generative AI, Large Language Modeling, Responsible AI, Model Deployment, AI Security, Restful API, Application Deployment, Artificial Intelligence, Software Development Tools, Software Testing, Test Automation, Software Development, DevSecOps, CI/CD, Prototyping, Artificial Intelligence and Machine Learning (AI/ML), Java Programming
中级 · 专项课程 · 1-3 个月
您将获得的技能: ServiceNow, AI Workflows, Workflow Management, IT Service Management, Digital Transformation, AI Enablement, Business Process Automation, Self Service Technologies, Technical Support and Services, Service Improvement, Operational Efficiency, Predictive Modeling, Incident Management, Event Monitoring, Change Management, Performance Analysis
中级 · 课程 · 1-4 周

Universidad Austral
您将获得的技能: Service Design, Customer experience improvement, User Research, Customer experience strategy (CX), Experience Design, Customer Service, Service Improvement, Design Thinking, Expectation Management, Customer Insights, Consumer Behaviour
初级 · 课程 · 1-4 周

The University of Sydney
您将获得的技能: 设计师, 产品开发, 用户反馈, 原型设计, 创新, 服务设计, 案例研究, 设计思维, 构思, 以人为本的设计
初级 · 课程 · 1-3 个月