
University of Maryland, College Park
您将获得的技能: 用户体验设计, 原型设计, 项目管理, 线框设计, 产品开发, 设计思维, 产品管理, 概念设计, 产品设计, Agile 方法论, 新产品开发, 产品测试
初级 · 课程 · 1-3 个月

Northeastern University
您将获得的技能: Organizational Change, Stakeholder Management, Change Management, Team Management, Leadership and Management, Organizational Leadership, Culture Transformation, Team Building, Service Management, Innovation, Service Design, Service Improvement, Process Management, Operations Management, Process Improvement, Healthcare Industry Knowledge, Health Care Administration, Process Design, Continuous Improvement Process, Leadership
初级 · 课程 · 1-4 周

Coursera
您将获得的技能: Prompt Engineering, Email Automation, Customer experience improvement, Generative AI, Customer Support, Personalized Service, Customer Service, Product Support, Self Service Technologies, Artificial Intelligence, Operational Efficiency, Automation
初级 · 课程 · 1-4 周

University of Michigan
您将获得的技能: 原型设计, 线框设计, 需求分析, 以用户为中心的设计, 用户体验设计, 故事板, 角色开发, 技术交流, 可用性测试, Adobe Photoshop, 设计师, 设计研究, 用户研究
初级 · 课程 · 1-3 个月

SAP
您将获得的技能: 利益相关者的参与, 项目管理, 需求征询, 过程分析, 利益攸关方沟通, 产品路线图, 客户洞察, 解决方案销售工程, SAP 应用软件, 协商方法, 客户参与, 商业分析, 技术咨询
初级 · 课程 · 1-3 个月

Coursera
您将获得的技能: Responsible AI, Team Building, Generative AI, Team Oriented, Customer experience improvement, Automation, Customer Service, AI Enablement, Cross-Functional Collaboration, Artificial Intelligence, Customer Data Management, Business Ethics, Information Privacy
初级 · 课程 · 1-4 周

CVS Health
您将获得的技能: 呼叫中心经验, 建立客户关系, 面试技巧, 解决问题, 关键词研究, 冲突管理, 沟通, 专业精神, LinkedIn, 客户服务, 语言交流技能, 降级技巧, 解决客户投诉
初级 · 课程 · 1-4 周

您将获得的技能: Customer Service, Customer experience strategy (CX), Customer Analysis, Process Mapping, Customer Insights, Process Design, Customer Support, Cross-Channel Marketing, Marketing Operations, Business Process, Web Analytics, Marketing
初级 · 指导项目 · 不超过 2 小时

您将获得的技能: Gmail, Email Automation, Prioritization, Productivity Software, Workflow Management, Organizational Skills, Communication
中级 · 指导项目 · 不超过 2 小时

您将获得的技能: HubSpot CRM, Digital Transformation, Customer Relationship Management, Customer Support, Business Transformation, Process Analysis, Business Systems, Technology Strategies, Process Improvement, Business Development
初级 · 指导项目 · 不超过 2 小时

Emory University
您将获得的技能: Marketing Automation, Customer Retention, Marketing Operations, Marketing Effectiveness, Customer Acquisition Management, Marketing Analytics, Marketing Strategies, AI Personalization, AI Enablement, Customer Data Management, Customer experience improvement, Predictive Modeling
中级 · 课程 · 1-4 周

Kennesaw State University
您将获得的技能: 统计分析, 统计方法, 精益六西格玛, 过程分析, 绩效衡量, 精益方法, 持续改进流程, 六西格玛方法, 流程改进
混合 · 课程 · 1-3 个月