客户关系管理课程可以帮助您学习客户细分、销售管道管理、数据分析和有效的沟通策略。您还可以掌握建立关系、留住客户的技巧,以及利用反馈来提高服务质量的技能。许多课程都会介绍 Salesforce、HubSpot 和 Zoho 等工具,展示如何使用这些平台跟踪客户互动、自动营销和分析销售业绩。

HubSpot Academy
您将获得的技能: Data Visualization, HubSpot CRM, Dashboard, Business Reporting, Customer Relationship Management (CRM) Software, Performance Reporting, Forecasting, Sales Pipelines, Business Metrics, Sales Enablement, Performance Metric, Sales, Data-Driven Decision-Making, Customer Service, Key Performance Indicators (KPIs), Customer Data Management, Customer Success Management, Goal Setting
初级 · 课程 · 1-4 周

Coursera
您将获得的技能: 客户分析, 人工智能, 负责任的人工智能, 生成式人工智能, 营销策略, 性能分析, 案例研究, 客户洞察, Google Analytics(分析), 数据伦理, 营销自动化, 营销分析, 营销活动经理, 社交媒体活动
中级 · 课程 · 1-4 周
Emory University
您将获得的技能: 促进讨论, 教育与培训, 文化响应, 媒体与传播, 社区发展, 社会学, 多样性意识, 冲突管理, 宣传, 社会正义, 社区组织, 降级技巧, 社会科学, 民法
混合 · 课程 · 1-3 个月

Salesforce
您将获得的技能: 订单管理, 销售流程, Kanban 原则, 销售支持, Salesforce, 合同管理, 产品知识, 销售管道, 协作软件, 询价(RFQ), 销售业务, 结算(销售), 销售管理
初级 · 课程 · 1-4 周
您将获得的技能: Generative AI Agents, HubSpot CRM, Sales Enablement, Sales Development, Sales Process, Sales Pipelines, Business Workflow Analysis, Business Process Automation, Sales Management, Customer Relationship Management, Lead Generation, Workflow Management, Process Analysis, Sales Strategy, Sales, Automation, Data Entry, Operational Efficiency, No-Code Development, Data Management
中级 · 课程 · 1-4 周
您将获得的技能: Inside Sales, Generative AI Agents, AI Personalization, Email Automation, Sales Development, Sales Process, Sales Enablement, Sales Strategy, Prompt Engineering, ChatGPT, Anthropic Claude, Driving engagement, HubSpot CRM, Personalized Service, Customer Relationship Management (CRM) Software, Data-Driven Decision-Making, Automation, Analytics
中级 · 课程 · 1-4 周
您将获得的技能: Sales Pipelines, Sales Management, Sales Process, Sales Strategy, Anthropic Claude, Sales Development, Customer Engagement, Responsible AI, Sales Training, Generative AI Agents, Customer experience improvement, Lead Generation, ChatGPT, Forecasting, Business Ethics, Prioritization
中级 · 课程 · 1-4 周

您将获得的技能: Sales Operations, Responsible AI, Sales Process, Generative AI Agents, Sales Management, Sales Strategy, Sales, Business Ethics, Forecasting, Prompt Engineering, Customer Relationship Management, Data-Driven Decision-Making, Strategic Decision-Making
中级 · 课程 · 1-4 周

Coursera
您将获得的技能: Responsible AI, AI Personalization, Sales Enablement, Sales Strategy, Sales Process, Sales Management, Sales Development, Customer experience improvement, Sales Operations, Generative AI Agents, Customer Engagement, Sales, Data-Driven Decision-Making
初级 · 课程 · 1-4 周
您将获得的技能: Sales Strategy, Lead Generation, Prospecting and Qualification, Sales Enablement, Sales Development, Sales Pipelines, Sales Process, Sales, Sales Management, Data-Driven Decision-Making, Inside Sales, Generative AI Agents, AI Personalization, HubSpot CRM, Business Process Automation, Automation, Customer Data Management
中级 · 课程 · 1-4 周

Coursera
您将获得的技能: Generative AI, Responsible AI, Return On Investment, Data Ethics, Artificial Intelligence, Business Solutions, Business Process Automation, Operational Efficiency, Innovation, Business Strategies, Content Creation, Product Design, Customer Support
中级 · 课程 · 1-4 周
您将获得的技能: Sales Territory Management, Generative AI Agents, Sales Strategy, Customer Engagement, Sales Process, Lead Generation, Sales, Market Intelligence, Sales Training, Real Time Data, Customer Insights, Market Analysis, Business Ethics
中级 · 课程 · 1-4 周