客户服务课程可以帮助您学习有效沟通、解决冲突、客户关系管理和卓越服务。您可以培养主动倾听、换位思考和解决问题的技能,这些技能对于满足客户需求和提高满意度至关重要。许多课程都会介绍 CRM 软件、Feedback 管理系统和 Chatbot 等工具,它们有助于简化互动和改进服务交付。

Microsoft
您将获得的技能: 探索性数据分析, 微软 Azure, 分类算法, 数据分析, 机器学习, 深度学习, MLOps(机器学习 Operator), 数据科学, 回归分析, 卷积神经网络, 迁移学习, PyTorch(机器学习库), 张力流, Scikit-learn (机器学习库), 无监督学习, 数据可视化, 应用机器学习, 预测建模, 图像分析, 人工智能和机器学习(AI/ML)
中级 · 课程 · 1-4 周

Coursera
您将获得的技能: 客户洞察, Prompt Engineering, A/B 测试, 文案写作, 生成式人工智能, 营销策略, 营销, ChatGPT, 广告, 社交媒体内容, 内容创作, 营销分析
初级 · 指导项目 · 不超过 2 小时

Universidade Estadual de Campinas
您将获得的技能: Transportation, Supply Chain, and Logistics, Transportation Management, Logistics, Inventory Management System, Supply Chain, Inventory Control, Supply Chain Management, Service Level, Order Management, Demand Planning, Performance Measurement, Forecasting
初级 · 课程 · 1-3 个月

您将获得的技能: Microsoft Power Platform, Microsoft Power Automate/Flow, Power BI, Dashboard, No-Code Development, Data Visualization, Data Integration, Interactive Data Visualization, Microsoft 365, Business Intelligence, Business Process Automation, Application Development, Data Analysis, Performance Analysis, Generative AI Agents, Application Design, Automation, Data Security, Data Store, Computing Platforms
初级 · 专项课程 · 1-3 个月

Tecnológico de Monterrey
您将获得的技能: Social Media Strategy, Social Media, Social Media Marketing, Content Marketing, Plan Execution, Performance Measurement, Marketing Strategies, Content Strategy, Campaign Management, Marketing, Communication Strategies, Goal Setting, Customer Engagement
混合 · 课程 · 1-3 个月

您将获得的技能: Excel Macros, Key Performance Indicators (KPIs), Prompt Engineering, Data Storytelling, Performance Measurement, Regression Analysis, Business Metrics, Continuous Improvement Process, Performance Analysis, Business Process Improvement, Performance Improvement, Statistical Hypothesis Testing, Responsible AI, ChatGPT, Microsoft Excel, Generative AI, Data Visualization, Business Analysis, Statistical Analysis, Business Intelligence
中级 · 专项课程 · 3-6 个月

Tecnológico de Monterrey
您将获得的技能: Psychology, Personal Development, Oncology, Health Promotion, Behavioral Health, Mental and Behavioral Health Specialties, Public Health and Disease Prevention, Social Work, Empowerment, Health Care, Human Learning, Self-Awareness, Mental Health, Positive Behavior Support, Community Development, Resilience, Human Development, Scientific Methods, Social Sciences, Culture
初级 · 专项课程 · 1-3 个月

IBM
您将获得的技能: Python 程序设计, 写作, 数据分析, 专业发展, 数据科学, 工作分析, 招聘, 面试技巧, 投资组合管理, 专业网络, 解决问题, 沟通, 公司名称, 演讲, 商业研究
初级 · 课程 · 1-4 周

University of London
您将获得的技能: 文化, 工艺设计, 商务, 运行效率, 战略营销, 运营管理, 卓越运营, 营销策略, 商业道德, 消费者行为, 营销, 可持续商业, 国际关系, 社会科学, 业务运营, 营销心理学, 营销策略与技巧, 全球营销, 营销策划, 竞争分析
初级 · 专项课程 · 3-6 个月

您将获得的技能: Canva (Software), LinkedIn, Graphic Design, Graphic and Visual Design Software, Graphic and Visual Design, Professional Networking, Design Elements And Principles
初级 · 指导项目 · 不超过 2 小时

Rutgers the State University of New Jersey
您将获得的技能: Logistics, Logistics Management, Supply Chain Management, Manufacturing Operations, Strategic Sourcing, Operations Management, Warehouse Management, Forecasting, Supply Chain Planning, Business Operations, Materials Management, Financial Statements, Supply Chain, Inventory Management System, Transportation Management, Procurement, Supply Chain Systems, Case Studies, Cash Flows, Warehouse Operations
高级设置 · 专项课程 · 3-6 个月

Board Infinity
您将获得的技能: 调试, .NET框架, 事件驱动编程, 编程原则, 面向对象编程(OOP), ASP.NET, 网络开发, 开发环境, 网络应用, C#(编程语言)
中级 · 课程 · 1-4 周