
您将获得的技能: Conversion Funnel Analysis, Marketing Analytics, Data-Driven Marketing, Web Analytics, Digital Analysis, Marketing Effectiveness, Customer Analysis, Marketing Automation, Customer Insights, Correlation Analysis, Statistical Methods, Statistical Analysis, Web Analytics and SEO, System Monitoring, Model Evaluation, Anomaly Detection, Continuous Monitoring, Quality Assessment, Data Validation, Verification And Validation
初级 · 课程 · 1-4 周

您将获得的技能: Conversion Funnel Analysis, Web Analytics, Digital Analysis, Customer Analysis, Product Management, Customer Insights, Analytics, Business Analysis, Root Cause Analysis, User Flows, Performance Analysis, Data Presentation, Performance Metric, Key Performance Indicators (KPIs), Data Collection, Regression Analysis, Event Monitoring, Data Capture, Taxonomy
中级 · 课程 · 1-4 周

您将获得的技能: UI/UX Research, Design Research, Presentations, Business Analysis, Customer Insights, Record Keeping, Discussion Facilitation, Analysis, Influencing, Scheduling
中级 · 课程 · 1-3 个月

您将获得的技能: Customer experience strategy (CX), Responsible AI, Customer experience improvement, Personalized Campaigns, Customer Engagement, Predictive Analytics, Customer Service, Google Gemini, Customer Insights, Agentic Workflows, Driving engagement, LLM Application, Brand Loyalty, Generative AI Agents, Anthropic Claude, Artificial Intelligence, Business Process Automation, Generative AI
中级 · 课程 · 1-4 周

Knowledge Accelerators
您将获得的技能: 客户支持, 同理心, 问候客户, 服务管理, 流程管理, 交流, 客户服务, 业务支持系统, 解决问题, 电话技能, 技术支持与服务, 服务水平, 解决客户投诉, 服务台支持, 个人属性, 批判性思维和解决问题, 改善客户体验, 客户参与
初级 · 课程 · 1-3 个月

您将获得的技能: Big Data, Generative AI, Case Studies, Customer Insights, Customer Analysis, Market Research, Generative Model Architectures, Data Preprocessing, Market Analysis, Data Analysis, Data Visualization Software, Consumer Behaviour, AI Integrations, Business Strategy, Business Planning
中级 · 课程 · 1-4 周

您将获得的技能: Customer Insights, Customer Analysis, User Feedback, Customer experience strategy (CX), Customer experience improvement, Customer Service, Market Research, Branding, Advertising, Public Relations
初级 · 指导项目 · 不超过 2 小时

您将获得的技能: Excel Formulas, Google Sheets, Service Level, Spreadsheet Software, Customer Data Management, Customer Support, Google Workspace, Productivity Software, Data Entry, Customer Service, Data Validation, Customer Analysis, Data Analysis, Data Integration, Organizational Skills, Data Management
初级 · 指导项目 · 不超过 2 小时

您将获得的技能: Point of Sale, Order Delivery, Shipping and Receiving, Logistics Management, Customer experience strategy (CX), Process Optimization
初级 · 课程 · 1-4 周

University of Maryland, College Park
您将获得的技能: Customer Retention, Loyalty Programs, Brand Loyalty, Customer Relationship Management, Customer Insights, Customer Relationship Building, Customer Data Management, Marketing Analytics, Customer Acquisition Management, Marketing Effectiveness, Data-Driven Marketing, Customer Analysis, Relationship Management, Marketing Strategies, Return On Investment, Equities, Predictive Modeling
初级 · 课程 · 1-4 周

您将获得的技能: Google Sheets, Data Visualization, User Feedback, Customer experience improvement, Spreadsheet Software, Customer Insights, Customer Analysis, Customer Service, Google Workspace, Trend Analysis, Analysis
中级 · 指导项目 · 不超过 2 小时

您将获得的技能: Customer Acquisition Management, Data-Driven Marketing, Marketing Analytics, Branding, Brand Marketing, Brand Management, Customer Engagement, Target Audience, Customer Insights, Marketing Channel, Marketing, Brand Loyalty, Customer Relationship Building, Campaign Management, Performance Measurement
初级 · 课程 · 1-4 周