客户旅程课程可以帮助您学习客户细分、接触点分析和体验映射。您可以掌握制定个性化营销策略、分析客户 Feedback 和优化 Conversion Rate 的技能。许多课程都会介绍客户关系管理(CRM)软件、旅程映射工具和解析平台等工具,帮助您跟踪客户互动并衡量策略的有效性。

IE Business School
您将获得的技能: 产品战略, 客户洞察, 市场调查, 收入管理, 损益(P&L)管理, 战略营销, 客户分析, 商业营销, 市场动态, 消费者行为, 销售, 成本会计, 营销心理学, 竞争分析, 价格谈判
初级 · 课程 · 1-4 周

您将获得的技能: Personal Development, Human Development, Self-Awareness, Growth Mindedness, Lifelong Learning, Psychology, Emotional Intelligence, Social Sciences, Cultural Diversity, Sociology, Goal Setting, Physiology
混合 · 课程 · 1-4 周

您将获得的技能: Cyber Security Assessment, Penetration Testing, Cyber Threat Intelligence
初级 · 课程 · 1-3 个月

Google Cloud
您将获得的技能: Data Governance, 业务转型, 数据处理, 数据驱动的决策制定, 数据转换, 实时数据, 大数据, 云存储, 数据迁移, 数据管理, Data Management, 数据仓库, 数据库系统, 数据战略, 分析, 数字化转型, Google 云端平台, 商业智能
初级 · 课程 · 1-3 个月
Google Cloud
您将获得的技能: User Provisioning, Data Governance, Google Workspace, Data Loss Prevention, Gmail, User Accounts, Google Gemini, Information Management, Email Security, Data Management, Data Security, Document Management, Identity and Access Management, Mobile Security, Records Management, Data Storage, Security Management, Cloud Security, Group Policy, Technical Support
初级 · 专业证书 · 1-4 周

University of California, Davis
您将获得的技能: Relationship Building, Research, Planning, Goal-Oriented, Professionalism, Resilience, Resourcefulness, Problem Solving, Persistence, Persuasive Communication, Time Management, Communication, Strategic Thinking
中级 · 课程 · 1-4 周

Coursera
您将获得的技能: Technical Sales, Sales Presentation, Solution Selling, B2B Sales, Consultative Approaches, Customer Relationship Building, Sales Process, Return On Investment, Stakeholder Engagement, Value Propositions, Customer Analysis
中级 · 课程 · 1-4 周

您将获得的技能: LangChain, Prompt Engineering, LLM Application, AI Workflows, Generative AI Agents, Front-End Web Development, Context Management, Data Integration, Application Deployment
中级 · 课程 · 1-4 周

Microsoft
您将获得的技能: Competitive Analysis, Market Research, User Story, User Interface (UI), Product Roadmaps, Competitive Intelligence, AI Product Strategy, Usability, Persona Development, Product Development, Market Analysis, Product Management, Product Lifecycle Management, Design Thinking, User Interface (UI) Design, Market Opportunities, Quality Assurance and Control, Technology Roadmaps, Product Strategy, Data Analysis
初级 · 专业证书 · 3-6 个月

Cisco Learning and Certifications
您将获得的技能: Network Security, Role-Based Access Control (RBAC), Cybersecurity, Firewall, Network Monitoring, Authentications, Virtual Private Networks (VPN), Computer Networking, Authorization (Computing), Intrusion Detection and Prevention, Identity and Access Management, Security Controls, General Networking, Encryption
初级 · 课程 · 1-3 个月

Amazon Web Services
您将获得的技能: Amazon CloudWatch, Amazon Web Services, Amazon S3, Amazon Elastic Compute Cloud, Cloud Infrastructure, Data Migration, Cloud Management, MySQL, Virtual Private Networks (VPN), Virtual Networking, Cloud Security, Database Management, Systems Administration, Network Security, Resource Management, Performance Analysis
初级 · 课程 · 1-3 个月

Vanderbilt University
您将获得的技能: Generative AI, AI Personalization, ChatGPT, OpenAI, Artificial Intelligence, Prompt Engineering, LLM Application, Expense Management, Productivity Software, Verification And Validation, Travel Arrangements, Test Case, Interaction Design
初级 · 课程 · 1-4 周