客户服务课程可以帮助您学习有效沟通、解决冲突、客户关系管理和卓越服务。您可以培养主动倾听、换位思考和解决问题的技能,这些技能对于满足客户需求和提高满意度至关重要。许多课程都会介绍 CRM 软件、Feedback 管理系统和 Chatbot 等工具,它们有助于简化互动和改进服务交付。

Coursera
您将获得的技能: Account Strategy, Account Management, Customer Success Management, Customer Engagement, Customer Relationship Building, Customer Relationship Management, Milestones (Project Management), Growth Strategies, Expectation Management, Relationship Management, Data-Driven Decision-Making, Drive Engagement, Goal Setting, Needs Assessment
中级 · 课程 · 1-4 周

您将获得的技能: Agile Methodology, User Story, Agile Software Development, Business Analysis, Sprint Retrospectives, Agile Project Management, Agile Product Development, Team Building, Process Design, Scrum (Software Development), Risk Management, Business Requirements, User Acceptance Testing (UAT), Business Valuation, Requirements Analysis, Project Management, Prioritization
中级 · 课程 · 1-3 个月

您将获得的技能: Data Storytelling, Dashboard, Data Visualization, Key Performance Indicators (KPIs), System Monitoring, Performance Analysis, Data Visualization Software, Business Intelligence, Performance Metric, Continuous Monitoring, Budget Management, Cost Management, Decision Making
中级 · 课程 · 1-4 周

您将获得的技能: Splunk, Dashboard, Business Intelligence, Scatter Plots, Data Visualization Software, Data-Driven Decision-Making, Software Installation, Graphing, Real Time Data, Trend Analysis, Event Monitoring, Transaction Processing, Anomaly Detection, System Configuration, Correlation Analysis, Statistical Analysis, Data Manipulation
混合 · 课程 · 1-3 个月

University of California, Irvine
您将获得的技能: 留住客户, 潜在客户开发, 营销策略, 搜索引擎优化, 网络分析和 SEO, 营销, 数字广告, 客户获取管理, 内容营销, 关键词研究, 目标受众, 点击付费广告, 搜索引擎营销, 数字化营销
初级 · 课程 · 1-4 周
University of Illinois Urbana-Champaign
您将获得的技能: 成本管理, 供应与需求, 资源分配, 经济学, 消费者行为, 税收, 市场动态, 生产管理, 价格谈判, 商业经济学
攻读学位
中级 · 课程 · 1-3 个月

您将获得的技能: Apache Hadoop, Big Data, Database Design, Data Processing, Distributed Computing, Scalability, Data Pipelines, Data Warehousing, Query Languages, Data Cleansing, Data Transformation, Data Management, Analytics, Business Intelligence
混合 · 课程 · 1-4 周

您将获得的技能: Amazon Web Services, Cloud Deployment, Amazon CloudWatch, Databases, AWS CloudFormation, Relational Databases, Amazon DynamoDB, Database Architecture and Administration, Amazon Elastic Compute Cloud, Operational Databases, Cloud Management, Amazon Redshift, Amazon S3, AWS Identity and Access Management (IAM), Cloud Security, AWS Kinesis, Data Security, Serverless Computing, Performance Tuning, Scalability
高级设置 · 课程 · 1-3 个月

您将获得的技能: CI/CD, Microsoft Azure, Data Lakes, Microsoft Power Platform, Azure Synapse Analytics, Data Pipelines, Analytics, Data Governance, Advanced Analytics, Data Security, Data Management, Data Analysis Expressions (DAX), Power BI, Microsoft Excel, Exploratory Data Analysis, Apache Spark, Application Deployment, SQL, Governance, Version Control
中级 · 课程 · 1-4 周

您将获得的技能: React.js, Bootstrap (Front-End Framework), Web Applications, UI Components, Full-Stack Web Development, Web Development Tools, Authentications, Front-End Web Development, HTML and CSS, Cascading Style Sheets (CSS), Authorization (Computing), Application Programming Interface (API), User Interface (UI), Javascript, Microsoft Azure, Network Routing, Event-Driven Programming, User Interface (UI) Design, Data Validation, Debugging
中级 · 专项课程 · 3-6 个月

您将获得的技能: API Testing, React.js, Authentications, Containerization, OAuth, Cloud Deployment, Back-End Web Development, PostgreSQL, API Gateway, Software Documentation, Amazon Web Services, Cloud Applications, Event-Driven Programming, Front-End Web Development, Python Programming, Database Management, Restful API, SQL, API Design, Databases
中级 · 专项课程 · 3-6 个月

您将获得的技能: Data Architecture, Data Infrastructure, Distributed Computing, Data Modeling, Scalability, Data Management, Data Strategy, Microservices, Solution Architecture, Data Governance, Software Architecture, Semantic Web, Data Integration, Information Architecture, CI/CD, Software Design, Maintainability, Enterprise Architecture, Data Analysis, Generative AI
中级 · 课程 · 1-3 个月