客户体验课程可以帮助您学习客户旅程 Map、Feedback 分析、服务设计和个性化策略。您可以掌握以同理心为驱动的沟通、解决问题以及在不同接触点之间创建无缝互动的技能。许多课程都会介绍客户关系管理(CRM)软件、调查平台和解析仪表板等工具,这些都有助于收集洞察力和提高客户满意度。

您将获得的技能: Event-Driven Programming, Application Deployment, C# (Programming Language), .NET Framework, Development Testing, Debugging, Software Testing, Application Development, Microsoft Visual Studio, UI Components, Application Design, User Interface and User Experience (UI/UX) Design, Web Applications, File I/O, AI Enablement, Software Architecture
混合 · 课程 · 1-3 个月

您将获得的技能: Collaborative Software, Git (Version Control System), Version Control, Debugging, Software Configuration Management, Code Review, Software Development Tools, Problem Management, Conflict Management, Root Cause Analysis, Reconciliation
初级 · 课程 · 1-4 周
Universidad de Palermo
您将获得的技能: Business Intelligence, Key Performance Indicators (KPIs), Selling Techniques, Strategic Marketing, Financial Statements, Human Capital, Portfolio Management, Business Planning, Digital Transformation, Agile Product Development, Marketing Planning, Business Analytics, Corporate Sustainability, Customer Relationship Management, Entrepreneurial Finance, Market Dynamics, Business Modeling, Branding, Teamwork, Risk Analysis
获得学位
学位 · 1-4 年

Microsoft
您将获得的技能: Sales Strategy, Data Ethics, Microsoft Copilot, General Sales Practices, Sales Training, Sales, Risking, Responsible AI, Ethical Standards And Conduct, Sales Enablement, Business Ethics, Law, Regulation, and Compliance, AI Personalization, Information Privacy, Legal Risk, Continuous Monitoring, Forecasting, Decision Making, Market Analysis, Customer Engagement
高级设置 · 课程 · 1-4 周
University of Colorado Boulder
您将获得的技能: Machine Learning Algorithms, Real-Time Operating Systems, Big Data, User Research, User Experience Design, Product Development, User Experience, Power Electronics, User Interface and User Experience (UI/UX) Design, Usability, Verification And Validation, Data Preprocessing, Analytics, Embedded Software, Control Systems, File Systems, Usability Testing, Internet Of Things, Embedded Systems, Human Computer Interaction
提供的学分
研究生证书 · 6-12 个月
University of London
您将获得的技能: Virtual Reality, Game Design, Full-Stack Web Development, Mobile Development, Human Computer Interaction, Agile Software Development, Animations, Data Ethics, Event-Driven Programming, Git (Version Control System), Web Applications, Incident Response, Data Science, Natural Language Processing, Unsupervised Learning, Combinatorics, Database Design, Web Development, Generative AI, Usability Testing
提供的学分
研究生证书 · 6-12 个月
University of Virginia
您将获得的技能: 适应, 创新, 认知灵活性, 设计思维, 协作, 定性研究, 同理心, 以人为本的设计, 开放的心态, 数据可视化, 处理模糊性, 战略思维, 创造力
初级 · 课程 · 1-4 周