客户服务课程可以帮助您学习有效沟通、解决冲突、客户关系管理和卓越服务。您可以培养主动倾听、换位思考和解决问题的技能,这些技能对于满足客户需求和提高满意度至关重要。许多课程都会介绍 CRM 软件、Feedback 管理系统和 Chatbot 等工具,它们有助于简化互动和改进服务交付。

您将获得的技能: Legal Strategy, Business Ethics, Price Negotiation, Cultural Responsiveness, AI Personalization, Data-Driven Decision-Making
中级 · 课程 · 1-4 周

您将获得的技能: Malware Protection, Cyber Attacks, Cybersecurity, Network Security, Cyber Security Policies, Brute-force attacks, Distributed Denial-Of-Service (DDoS) Attacks, Security Controls, Security Awareness, Firewall, Multi-Factor Authentication, Encryption
初级 · 课程 · 1-3 个月

Google Cloud
您将获得的技能: Prompt Engineering, Google Gemini, Responsible AI, Generative AI Agents, Retrieval-Augmented Generation, Generative AI, Google Workspace, Google Cloud Platform, AI Enablement, Gemini, AI Security, AI Product Strategy, Large Language Modeling, AI Workflows, Data Ethics, Cloud Computing, Cloud Infrastructure, LLM Application, Artificial Intelligence, Collaboration
初级 · 专项课程 · 3-6 个月

您将获得的技能: Test Automation, Jenkins, CI/CD, Cloud Infrastructure, Cloud-Native Computing, Cloud Computing, Scalability, Test Execution Engine, Software Testing, Mobile Development Tools, Selenium (Software), Verification And Validation, Performance Testing, Cloud Security, Browser Compatibility
高级设置 · 课程 · 1-4 周

您将获得的技能: AWS Kinesis, Data Engineering, Amazon Redshift, Apache Kafka, Cloud Computing Architecture, Data Lakes, Real Time Data, Amazon Elastic Compute Cloud, Data Management, Apache Hive, Data Visualization Software, Cloud Storage, Amazon S3, Data Integration, Data Architecture, Data Migration, Performance Tuning, Serverless Computing, Database Architecture and Administration, AWS Identity and Access Management (IAM)
中级 · 专项课程 · 3-6 个月

您将获得的技能: User Research, Usability Testing, Stakeholder Engagement, User Experience Design, User Experience, Experience Design, Persona (User Experience), Workflow Management, Human Centered Design, User Centered Design, UI/UX Strategy, Wireframing, Prototyping, Design Thinking, Cross-Functional Collaboration, Information Architecture, Storytelling
初级 · 课程 · 1-3 个月

Google Cloud
您将获得的技能: Google Gemini, Google Cloud Platform, AI Enablement, Artificial Intelligence, Enterprise Security, Data Access, Agentic systems, Data Integration, Business Requirements, Application Deployment
中级 · 课程 · 1-3 个月

您将获得的技能: Agile Project Management, Agile Methodology, Backlogs, Scrum (Software Development), Sprint Planning, Jira (Software), User Story, Project Management, Dependency Analysis, Scalability, Team Management, Dashboard, Cross-Functional Collaboration, Prioritization
初级 · 课程 · 1-4 周

Coursera
您将获得的技能: Event Marketing, Marketing Design, Canva (Software), Marketing Materials, A/B Testing, Promotional Materials, Event Management, Design Strategies, Logo Design, Email Marketing, Social Media Campaigns, Branding, Drive Engagement, Experience Design, Graphic and Visual Design, Typography, Color Theory
初级 · 课程 · 1-4 周

您将获得的技能: Bootstrap (Front-End Framework), Web Applications, Web Development Tools, Microsoft Azure, Authentications, Authorization (Computing)
中级 · 课程 · 1-3 个月

您将获得的技能: SAP Analytics Cloud, Data Access, Data Modeling, Real Time Data, Stored Procedure, Data Warehousing, Database Development, Data Security, Data Integration, SAP Applications, SQL, Predictive Analytics, Business Reporting, Scripting
中级 · 课程 · 1-3 个月

您将获得的技能: Kubernetes, Containerization, Docker (Software), Amazon Web Services, Application Deployment, Scenario Testing, Network Troubleshooting, Ubuntu, Cloud Computing Architecture, Command-Line Interface
混合 · 课程 · 1-4 周