Technical Support

技术支持是协助用户解决与技术和软件相关的问题和故障的一项重要服务。Coursera 的 "技术支持技能目录 "将指导您掌握提供有效技术支持的基本要素。您将学习与硬件、软件、Networking 和其他 IT 相关问题有关的故障排除方法、客户服务技巧和问题解决策略。您还将熟悉各种技术系统、工具和平台,以提供解决方案并确保顺利操作。无论您是立志成为一名 IT 专业人士,还是仅仅希望提高自己的技术水平,这项技能都将使您能够在各种环境中提供一流的技术支持。
23凭据
66门课程

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通过已评分作业、视频和论坛向顶级授课教师学习。
通过完成一系列课程和项目,深入学习学科知识。
获得行业领导者颁发的职业证书,展示您学到的专业知识。

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浏览技术支持课程目录

  • 状态:预览

    University of California, Davis

    您将获得的技能: Telehealth, Health Technology, Continuous Quality Improvement (CQI), Health Equity, Health Care Procedure and Regulation, Health Care, Regulatory Compliance, Health Care Administration, Health Policy, Technical Support, Patient Communication, Patient-centered Care

  • 状态:免费试用

    您将获得的技能: 服务台支持, 面试技巧, 专业网络, 技术交流, 系统支持, 专业发展, 技术支持与服务, 语言交流技能, 沟通, 解决问题, 技术支持, 桌面支持, 专业精神

  • 状态:免费试用

    您将获得的技能: Operating System Administration, Package and Software Management, IT Infrastructure, Network Troubleshooting, Systems Administration, Computer Networking, Infrastructure Security, Encryption, Desktop Support, Network Security, Routing Protocols, TCP/IP, Cybersecurity, Lightweight Directory Access Protocols, Technical Support, Network Protocols, Computer Hardware, Cloud Computing, Customer Service, Debugging

  • 状态:免费试用

    您将获得的技能: Network Troubleshooting, IT Security Architecture, Computer Networking, Systems Administration, IT Infrastructure, Network Security, Operating System Administration, Cybersecurity, Network Architecture, Application Security, Lightweight Directory Access Protocols, TCP/IP, Desktop Support, Active Directory, File Systems, Technical Support, OS Process Management, Computer Hardware, Microsoft Windows, Software Installation

  • 状态:免费试用

    您将获得的技能: Operating System Administration, Network Security, Package and Software Management, IT Infrastructure, Computer Networking, Information Systems Security, Systems Administration, Microsoft Windows, Technical Support and Services, Cybersecurity, OSI Models, Encryption, Technical Support, Network Troubleshooting, Disaster Recovery, Operating Systems, TCP/IP, Lightweight Directory Access Protocols, Computer Hardware, Software Installation

  • 状态:新

    您将获得的技能: Computer Hardware, Operating Systems, Databases, Hardware Troubleshooting, Information Technology, Technical Support, System Configuration, Security Controls, Wireless Networks, Software Installation, Computer Networking, Computer Security Awareness Training, Peripheral Devices

  • 状态:免费试用

    您将获得的技能: Operating System Administration, TCP/IP, Systems Administration, Network Troubleshooting, IT Infrastructure, File Systems, OSI Models, Cybersecurity, Network Security, Network Protocols, Microsoft Windows, Operating Systems, Lightweight Directory Access Protocols, Data Security, Linux, Encryption, Technical Support, Computer Hardware, Computer Networking, Information Technology

  • 状态:新
    状态:免费试用

    您将获得的技能: Search Engine Optimization, Web Analytics and SEO, Keyword Research, Auditing, Information Architecture, Content Strategy, Web Analytics, Content Performance Analysis, Technical Support

  • 状态:免费试用

    您将获得的技能: 服务台支持, 问题跟踪, 电子病历, 健康信息学, 医疗隐私, 健康信息管理, 最终用户培训和支持, 病人沟通, 医疗保健行业知识, 桌面支持, 信息技术, 技术支持

  • 状态:新
    状态:预览

    您将获得的技能: Live Streaming, Driving engagement, Customer Engagement, Content Performance Analysis, Content Development and Management, Content Strategy, Community Development, Technical Support

  • 状态:预览

    您将获得的技能: Analytical Skills, Data Analysis, Data Cleansing, Data Processing, Data Manipulation, Generative AI, ChatGPT, Version Control, Data Visualization Software, Statistical Analysis, Data Collection, Data Management, GitHub, Technical Support, Git (Version Control System)

  • 状态:免费试用

    您将获得的技能: 命令行界面, 服务台支持, 操作系统, 系统配置, Microsoft Windows, 系统支持, 移动安全, 恶意软件保护, Linux, 技术支持与服务, 网络管理, 桌面支持, 防火墙, Network Security, Encryption, 软件安装, Operating System 管理, Mac OS, 技术支持

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