客户服务课程可以帮助您学习有效沟通、解决冲突、客户关系管理和卓越服务。您可以培养主动倾听、换位思考和解决问题的技能,这些技能对于满足客户需求和提高满意度至关重要。许多课程都会介绍 CRM 软件、Feedback 管理系统和 Chatbot 等工具,它们有助于简化互动和改进服务交付。

您将获得的技能: Customer Relationship Management (CRM) Software, Customer Relationship Management, Customer experience strategy (CX), Customer Success Management, Customer Acquisition Management, Customer Analysis, Customer Data Management, Brand Loyalty, Customer Retention, Customer Relationship Building, Customer Engagement, Organizational Strategy, Marketing Automation, Case Studies, Value Propositions, Market Analysis, Portfolio Management, Analysis, Business Strategy, Competitive Analysis
初级 · 专项课程 · 1-3 个月

您将获得的技能: Prompt Engineering, Generative AI Agents, Generative AI, ChatGPT, Self Service Technologies, Customer Service, Customer Support, Customer Communications Management, Personalized Service, Customer Engagement, AI Enablement, AI Workflows, Customer experience improvement, Customer and Client Support, Microsoft Copilot, Customer Insights, Artificial Intelligence, Customer Relationship Management, Automation, Natural Language Processing
初级 · 课程 · 1-4 周

您将获得的技能: Miro AI, Customer Engagement, Responsible AI, AI Product Strategy, No-Code Development, Customer experience improvement, Email Automation, Customer Service, Customer Analysis, Automation, Generative AI, Customer Data Management, Customer Communications Management, Customer Relationship Management (CRM) Software, Customer Support, Workflow Management, Artificial Intelligence, Customer and Client Support, Agentic systems, Ethical Standards And Conduct
初级 · 课程 · 1-4 周

您将获得的技能: Relationship Management, Professional Development, Customer Relationship Management, Interpersonal Communications, Service Recovery, Business Communication, Strategic Communication, Compassion, Solution Delivery
中级 · 课程 · 1-3 个月

您将获得的技能: 云 Native 计算, 工程软件, CI/CD, Django (网络框架), Prompt Engineering, 云部署, 响应式网页设计, Kubernetes, Node.JS, Istio, 软件开发生命周期, Git(版本控制系统), 数据导入/导出, 服务器端, React Redux, 云计算架构, 还原式 API, 云计算, 超文本标记语言(HTML), 软件架构
攻读学位
初级 · 专业证书 · 3-6 个月

Google Cloud
您将获得的技能: 身份和访问管理, 云基础设施, Virtual Machine, 应用程序开发, 云服务, 可扩展性, Prompt Engineering, 虚拟网络化, 无服务器计算, 应用程序部署, Kubernetes, 网络基础设施, 云存储, 集装箱化, 数据存储技术, 生成式 AI 代理, 云计算, 云计算架构, Google 云端平台
初级 · 课程 · 1-3 个月

您将获得的技能: IT Service Management, Service Management, Digital Transformation, Information Technology Infrastructure Library, IT Management, Communication Strategies, Stakeholder Communications, Management Training And Development, Enterprise Application Management, Organizational Strategy, Professional Networking, Value Propositions, Business Operations, Continuous Improvement Process
初级 · 课程 · 3-6 个月

IBM
您将获得的技能: Virtual Machine, 微服务, 混合云计算, 云基础设施, 云部署, 云服务, 云平台, Devops, 云存储, 无服务器计算, 云计算架构, 新兴技术, 集装箱化, 云计算, 云安全
初级 · 课程 · 1-3 个月

您将获得的技能: Customer Relationship Management, Customer experience strategy (CX), Customer Success Management, Customer Acquisition Management, Customer Analysis, Customer Data Management, Customer Retention, Customer Relationship Building, Marketing Automation, Value Propositions, Portfolio Management, Performance Measurement, Automation
混合 · 课程 · 1-4 周
Johns Hopkins University
您将获得的技能: 统计分析, 绘图(图形), 数据科学, Knitr, 版本控制, Ggplot2, 数据操作, 降维, 数据整合, 统计可视化, 机器学习, 统计编程, GitHub, R(软件), Rmarkdown, 探索性数据分析, 数据清理, 数据共享, 数据可视化软件, R 语言程序设计(中文版)
初级 · 专项课程 · 3-6 个月

Meta
您将获得的技能: 版本控制, Javascript, 交互设计, SQL, 用户体验, Git(版本控制系统), React.js, Unix 命令, GitHub, Jest(JavaScript 测试框架), 可用性测试, 移动开发, React Native, 网络开发工具, 还原式 API, 用户界面(UI), 角色(用户体验), 设计研究, 用户研究, 用户体验设计
初级 · 专项课程 · 3-6 个月

您将获得的技能: Responsible AI, Tensorflow, PyTorch (Machine Learning Library), Network Performance Management, AI Enablement, Artificial Intelligence and Machine Learning (AI/ML), Transfer Learning, AI Personalization, Generative AI, Artificial Intelligence, Telecommunications, Network Architecture, Computer Networking, Emerging Technologies, Generative AI Agents, Wireless Networks, Digital Communications, Network Protocols, System Design and Implementation, Communication
高级设置 · 课程 · 1-3 个月