客户旅程课程
客户旅程课程可以帮助您学习客户细分、接触点分析和体验映射。您可以掌握制定个性化营销策略、分析客户 Feedback 和优化 Conversion Rate 的技能。许多课程都会介绍客户关系管理（CRM）软件、旅程映射工具和解析平台等工具，帮助您跟踪客户互动并衡量策略的有效性。
热门客户旅程课程与认证
状态：新状态：免费试用您将获得的技能: Customer Retention, Customer Analysis
状态：免费试用Coursera
您将获得的技能: Customer Retention, Loyalty Programs, Customer Relationship Management, Brand Loyalty, Customer experience improvement, Customer Engagement, Customer Service, Consumer Behaviour, User Feedback, Customer Analysis, Marketing Strategies, Service Improvement, Personalized Service
状态：免费试用您将获得的技能: Data Storytelling, Sales Presentation, Sales Strategy, Customer Relationship Management (CRM) Software, Storytelling, Sales, Data Literacy, B2B Sales, Data Visualization Software, Customer Analysis, Customer Insights, Target Audience, Presentations, Exploratory Data Analysis, Stakeholder Communications
状态：新状态：预览您将获得的技能: Customer Analysis, Statistical Visualization, Unsupervised Learning, Customer Insights, Correlation Analysis, Pandas (Python Package), Heat Maps, Data Processing, Seaborn, Histogram, Matplotlib, Exploratory Data Analysis, Data Analysis, Predictive Modeling, Data Visualization Software
状态：免费试用IESE Business School
您将获得的技能: 品牌战略, 打造品牌, 数字化营销, 营销分析, 价值主张, 战略营销, 需求规划, 目标受众, 产品战略, 客户洞察, 市场分析, 营销渠道, 消费者行为, 营销, 营销策略, 营销传播
状态：免费试用CVS Health
您将获得的技能: 沟通, 电子商务, 客户服务, 销售点, 专业精神, 事务处理, 收银机操作, 客户咨询, 建立客户关系, 零售销售, 数据输入, 团队合作, 订单管理系统, 时间管理, 问候客户, 付款处理和收款, 零售店运营, 社交媒体
状态：免费试用University of Virginia
您将获得的技能: 人工智能, 业务建模, 企业战略, 工艺设计, 成本效益分析, 价值主张, Agile 方法论, 技术战略, 设计思维, 信息技术, 技术交流, 网络安全, 项目组合管理, 商业分析
状态：免费试用Coursera
您将获得的技能: Responsible AI, Generative AI, Team Oriented, Customer experience improvement, Self Service Technologies, Automation, Business Process Automation, Customer Engagement, Customer Service, Cross-Functional Collaboration, Artificial Intelligence, Business Ethics, Information Privacy
状态：预览National Taiwan University
您将获得的技能: Revenue Management, Service Design, Customer experience improvement, Financial Services, Innovation, Economics, Product Design, Case Studies, Platform As A Service (PaaS), Business Modeling, Business Strategy, Consumer Behaviour
状态：免费试用SAP
您将获得的技能: 项目管理, 协商方法, 客户参与, 客户洞察, 解决方案设计, 需求征询, SAP 应用软件, 过程分析, 利益攸关方沟通, 利益相关者的参与, 商业分析, 技术咨询
状态：免费试用您将获得的技能: Design Research, UI/UX Strategy
- 状态：免费试用
您将获得的技能: User Experience Design, User Flows, Figma (Design Software), Usability, User Interface (UI), User Centered Design, Wireframing, User Research
与 customer journey 相关的搜索
总之，以下是 10 最受欢迎的 customer journey 课程
- Capture and Captivate Your Audience: Google
- Improving Customer Retention: Coursera
- Master Data Storytelling for B2B & B2C Sales : Starweaver
- Customer Segmentation with K-Means: Model & Visualize: EDUCBA
- 市场营销：客户的需求和愿望: IESE Business School
- 零售客户服务: CVS Health
- 以客户为中心的 IT 战略: University of Virginia
- GenAI for Customer Service Teams: Coursera
- 服務模式的體驗、設計與創新：從痛點到賣點 (Experience, Design, and Innovation of Service Models: from Pain Points to Selling Points): National Taiwan University
- SAP 客户参与和发现: SAP
