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探索客户旅程课程目录
- 状态:免费试用
Duke University
您将获得的技能: Agile Product Development, Customer Insights, Customer experience strategy (CX), Customer Engagement, New Product Development, Innovation, Business Strategies, Customer Analysis, Market Intelligence, Business Strategy, Consumer Behaviour, Market Dynamics
- 状态:免费试用
Coursera Instructor Network
您将获得的技能: Product Flow Diagram, Process Flow Diagrams, New Product Development, Go To Market Strategy, Product Development, Product Roadmaps, Product Improvement, Product Design, Customer experience strategy (CX), User Research, User Feedback, Continuous Improvement Process, Analysis
- 状态:免费试用
University of Pennsylvania
您将获得的技能: 营销策略与技巧, 客户体验战略(CX), 品牌战略, 客户洞察, 消费者行为, 营销, 沟通策略, 进入市场战略, 品牌意识, 价格谈判, 营销传播, 打造品牌, 品牌忠诚度, 战略营销
- 状态:免费试用
University of Illinois Urbana-Champaign
您将获得的技能: 用户反馈, 案例研究, 市场调查, 用户关系管理, 新产品开发, 客户体验战略(CX), 创新, 消费者行为, 产品开发, 客户洞察, 客户分析, 商业策略, 服务设计, 设计思维
- 状态:免费试用
Kennesaw State University
您将获得的技能: Customer Retention, Expectation Management, Brand Loyalty, Customer Relationship Management, Customer experience strategy (CX), Human Resource Strategy, Diversity Marketing, Customer Analysis, Target Market, Customer Insights, Market Share, Consumer Behaviour
- 状态:免费试用
IESE Business School
您将获得的技能: 品牌战略, 营销策略, 价值主张, 数字化营销, 营销, 客户洞察, 消费者行为, 战略营销, 营销渠道, 营销分析, 产品战略, 目标受众, 市场分析, 打造品牌, 需求规划, 营销传播
- 状态:免费试用
Coursera Instructor Network
您将获得的技能: Customer Insights, AI Personalization, Customer experience strategy (CX), Generative AI, User Feedback, Customer Data Management, Customer Engagement, Business Intelligence, Trend Analysis, Data-Driven Decision-Making, Strategic Thinking, Predictive Analytics, Data Analysis
- 状态:免费试用
University of Pennsylvania
您将获得的技能: 客户体验战略(CX), 营销策略, 市场趋势, 消费者行为, 客户洞察, 创新, 品牌战略, 竞争分析, 电子商务, 企业战略, 品牌意识, 品牌忠诚度, 品牌管理
- 状态:免费试用
SAP
您将获得的技能: 利益相关者的参与, 解决方案设计, 项目管理, 客户洞察, 过程分析, 协商方法, 客户参与, 技术咨询, 商业分析, SAP 应用软件, 利益攸关方沟通, 需求征询
- 状态:新状态:预览
您将获得的技能: User Experience Design, User Flows, Figma (Design Software), Usability, User Interface (UI), User Centered Design, Wireframing, User Research
- 状态:新状态:免费试用
您将获得的技能: Patient Communication, Patient Advocacy, Nursing Care, Nursing Practices, Healthcare Ethics, Active Listening, Teamwork, Nursing, Patient-centered Care, Professionalism, Conflict Management, Cultural Responsiveness, Patient Education And Counseling, Communication, Health Care, Patient Evaluation, Health Assessment, Patient Preparation, Patient Safety, Decision Making
- 状态:免费试用
Coursera Instructor Network
您将获得的技能: AI Personalization, Customer Engagement, Data-Driven Decision-Making, Customer experience strategy (CX), Customer Service, Customer experience improvement, Customer Communications Management, Customer Relationship Management (CRM) Software, Personalized Service, Customer Insights, Business Analytics, ChatGPT, User Feedback, Analytics, Consumer Behaviour, Real Time Data, Automation
总之,以下是 10 最受欢迎的 customer journey 课程
- Customer-Centric Innovation: Duke University
- How to Build a Product Flow Diagram: Coursera Instructor Network
- 市场营销入门: University of Pennsylvania
- 以客户为中心的创新: University of Illinois Urbana-Champaign
- Managing Customer Expectations with Jagdish Sheth: Kennesaw State University
- 市场营销:客户的需求和愿望: IESE Business School
- GenAI for Customer Insights: Coursera Instructor Network
- 零售营销战略: University of Pennsylvania
- SAP 客户参与和发现: SAP
- Flow Forward: Mastering User Journeys & Wireframing in Figma: Coursera