客户旅程课程可以帮助您学习客户细分、接触点分析和体验映射。您可以掌握制定个性化营销策略、分析客户 Feedback 和优化 Conversion Rate 的技能。许多课程都会介绍客户关系管理(CRM)软件、旅程映射工具和解析平台等工具,帮助您跟踪客户互动并衡量策略的有效性。

Coursera
您将获得的技能: LangGraph, AI Orchestration, LangChain, LLM Application, Agentic Workflows, Generative AI Agents, MLOps (Machine Learning Operations), Context Management, Distributed Computing, Software Design Patterns
中级 · 课程 · 1-4 周

University of California, Davis
您将获得的技能: Intellectual Property, Research, Research Methodologies, Personal Development, Research Design, Research and Design, Curiosity, Science and Research, Problem Solving, Persistence, Persuasive Communication, Time Management, Student Engagement, Goal Setting, Journals, Communication, Ethical Standards And Conduct, Strategic Thinking, Decision Making, Safety and Security
初级 · 专项课程 · 3-6 个月

Real Madrid Graduate School Universidad Europea
您将获得的技能: Data Synthesis, Data Integration, Data Literacy, Data Storytelling, Analysis, Case Studies, Business Analytics, Advanced Analytics, Analytical Skills, Strategic Decision-Making, Business Metrics, Forecasting, Media and Communications, Statistics, Persuasive Communication, Databases, Database Design, Innovation
初级 · 课程 · 1-4 周

SAP
您将获得的技能: 产品路线图, 企业资源规划, 利益攸关方沟通, 测试脚本开发, 劳动力发展, 企业架构, 项目管理, 解决方案架构, 项目关闭, 协商方法, 建立关系, 需求分析, ABAP RESTful 编程模型(RAP), 软件即服务, 项目实施, 测试计划, 系统设计与实施, 公司名称, 建立融洽关系, SAP S/4HANA
初级 · 专业证书 · 3-6 个月

Kennesaw State University
您将获得的技能: 谈判, 社交媒体战略, 专业精神, 导师, 战略传播, 商业研究, 设定目标, 适应, 管理团队, 面试技巧, 建立关系, LinkedIn, 专业发展, 市场调查, 沟通, 个人发展, 社交媒体, 规划, 协作, 专业网络
初级 · 专项课程 · 3-6 个月

您将获得的技能: Search Engine Optimization, Consumer Behaviour, Marketing, Web Analytics and SEO, Marketing Strategies, Digital Advertising, Keyword Research, Digital Marketing, Marketing Effectiveness, Advertising, Brand Strategy, Market Analysis, Goal Setting
混合 · 课程 · 1-4 周
SAS
您将获得的技能: Data Manipulation, SAS (Software), Data Access, Data Import/Export, Microsoft Excel, Data Analysis, Data Transformation, Requirements Analysis, Statistical Programming, Exploratory Data Analysis, Data Cleansing, Statistical Analysis, Data Processing, Data Preprocessing, Data Integration, SQL, Descriptive Statistics, Computer Programming, Data Presentation, Debugging
攻读学位
初级 · 专业证书 · 3-6 个月

Rutgers the State University of New Jersey
您将获得的技能: Competitive Intelligence, Demand Planning, Strategic Sourcing, Competitive Analysis, Customer Demand Planning, Data Storytelling, Procurement, Supplier Management, Supply Chain, Regression Analysis, Supplier Performance Management, Inventory Control, Business Analytics, Data Collection, Supply Management, Supply Chain Management, Business Intelligence, Materials Management, Strategic Decision-Making, Data Analysis
初级 · 专项课程 · 3-6 个月
University of Illinois Urbana-Champaign
您将获得的技能: Organizational Change, Innovation, Change Management, Business Modeling, Technology Strategies, Design Thinking, Product Lifecycle Management, New Product Development, Business Transformation, Product Development, Customer Insights, Organizational Strategy, Service Design, Business Strategy, Strategic Thinking, Customer experience strategy (CX), Cross-Functional Team Leadership, Product Management, Team Leadership, Organizational Effectiveness
初级 · 专项课程 · 1-3 个月

您将获得的技能: Data Integration, Performance Tuning, Serverless Computing, Database Architecture and Administration, Data Quality, Data Transformation
初级 · 课程 · 1-3 个月

University of Michigan
您将获得的技能: 用户体验, 原型设计, 用户体验设计, A/B 测试, 网络分析, 调查, 构思, 线框设计, 定性研究, 创建调查, UI/UX 研究, 抽样(统计), 可用性测试, 概念设计, 以用户为中心的设计, 用户故事, 设计研究, 交互设计, 可用性, 用户研究
初级 · 专项课程 · 3-6 个月

您将获得的技能: Employee Performance Management, Performance Management, Human Resource Strategy, Human Resources Management and Planning, Workforce Development, Talent Management, Workforce Planning, Organizational Strategy, Employee Retention, Case Studies, Competitive Analysis, Organizational Effectiveness, Business Strategies
混合 · 课程 · 1-4 周