客户服务课程可以帮助您学习有效沟通、解决冲突、客户关系管理和卓越服务。您可以培养主动倾听、换位思考和解决问题的技能,这些技能对于满足客户需求和提高满意度至关重要。许多课程都会介绍 CRM 软件、Feedback 管理系统和 Chatbot 等工具,它们有助于简化互动和改进服务交付。

您将获得的技能: Agile Project Management, Agile Methodology, Backlogs, Scrum (Software Development), Sprint Planning, Jira (Software), User Story, Project Management, Dependency Analysis, Scalability, Team Management, Dashboard, Cross-Functional Collaboration, Prioritization
初级 · 课程 · 1-4 周

您将获得的技能: Follow Through, Culture Transformation, Customer experience improvement, Communication, Video Production
中级 · 课程 · 1-3 个月

Google Cloud
您将获得的技能: Prompt Engineering, Google Gemini, Responsible AI, Generative AI Agents, AI Security, Google Workspace, Generative AI, Retrieval-Augmented Generation, Gemini, Google Cloud Platform, Large Language Modeling, AI Product Strategy, Tool Calling, AI Enablement, Unstructured Data, Productivity Software, Cloud Management, Cloud Computing, Artificial Intelligence, Collaboration
初级 · 专项课程 · 3-6 个月

您将获得的技能: Splunk, Pivot Tables And Charts, Data Analysis Expressions (DAX), Unstructured Data, Data Visualization Software, Data Modeling, Dashboard, Text Mining, Data Wrangling, Taxonomy, Management Reporting, Data Integration, Data Transformation, Workflow Management, Statistical Reporting, Data Manipulation, Event Monitoring, Continuous Monitoring, Role-Based Access Control (RBAC), Scheduling
混合 · 课程 · 1-3 个月

您将获得的技能: API Design, Restful API, Application Programming Interface (API), Test Automation, Data Mapping, Application Deployment, Cloud Deployment, Salesforce, Robotic Process Automation, Business Process Automation, Software Testing, Data Integration, API Testing, Architectural Design, Software Development Tools, Artificial Intelligence, Artificial Intelligence and Machine Learning (AI/ML)
中级 · 课程 · 3-6 个月

Universitat Autònoma de Barcelona
您将获得的技能: Databases, Relational Databases, Data Integration, Database Management, Data Entry, SQL Server Integration Services (SSIS), Data Import/Export, Geographic Information Systems, Software Installation, Wealth Management
中级 · 课程 · 1-4 周

Google Cloud
您将获得的技能: Prompt Engineering, Google Gemini, Responsible AI, Generative AI Agents, Retrieval-Augmented Generation, Generative AI, AI Enablement, Google Workspace, Gemini, AI Product Strategy, Google Cloud Platform, AI Workflows, Data Governance, Productivity Software, AI Security, Organizational Strategy, Cloud Infrastructure, Artificial Intelligence, Cloud Computing, Collaboration
初级 · 专项课程 · 3-6 个月

您将获得的技能: Legal Strategy, Business Ethics, Price Negotiation, Cultural Responsiveness, AI Personalization, Data-Driven Decision-Making
中级 · 课程 · 1-4 周

LearnQuest
您将获得的技能: Technical Communication, AI Enablement, Model Deployment, Generative AI Agents, Data Integration, AI Orchestration, Business Transformation, Cloud Deployment, Application Deployment, Initiative and Leadership, AI Product Strategy, Digital Transformation, Continuous Monitoring, Agentic systems, Compliance Management, Stakeholder Communications, Regulatory Compliance, Dashboard, CI/CD, Data Pipelines
初级 · 课程 · 1-4 周

Real Madrid Graduate School Universidad Europea
您将获得的技能: Data Literacy, Technical Communication, Probability & Statistics, Web Scraping, Data Import/Export, JSON, Data Integration, Statistical Analysis, Pandas (Python Package), Image Analysis, Advanced Analytics, Analytical Skills, Analysis, Data-Driven Decision-Making, Case Studies, Data Manipulation, AI Enablement, Descriptive Statistics, Statistical Inference, Unsupervised Learning
初级 · 专项课程 · 3-6 个月

您将获得的技能: Brand Strategy, Storytelling, Branding, Prompt Engineering, ChatGPT, Brand Awareness, Cross-Channel Marketing, Content Creation, AI Personalization, Consumer Behaviour, Email Marketing
中级 · 课程 · 1-4 周

Google Cloud
您将获得的技能: Network Troubleshooting, Network Planning And Design, Network Monitoring, Hybrid Cloud Computing, Virtual Networking, Google Cloud Platform, Cloud Engineering, Network Architecture, Network Routing, Cloud Infrastructure, Virtual Private Networks (VPN), Cloud Computing Architecture, Kubernetes, Network Security, Load Balancing, Managed Services
高级设置 · 课程 · 1-3 个月