客户体验课程可以帮助您学习客户旅程 Map、Feedback 分析、服务设计和个性化策略。您可以掌握以同理心为驱动的沟通、解决问题以及在不同接触点之间创建无缝互动的技能。许多课程都会介绍客户关系管理(CRM)软件、调查平台和解析仪表板等工具,这些都有助于收集洞察力和提高客户满意度。

您将获得的技能: Microsoft Copilot, Sales Strategy, Customer Analysis, Sales Enablement, Data Cleansing, Sales Management, Sales, Customer Insights, Data Quality, Customer Data Management, Customer Engagement, AI Personalization, Advanced Analytics, Analytics, Personalized Service, Cross Selling, Upselling, Predictive Analytics, Data-Driven Decision-Making, Data Integration
初级 · 课程 · 1-4 周

Universidades Anáhuac
您将获得的技能: Customer Success Management, Customer Service, Customer Retention, Customer Engagement, Customer Relationship Management, Customer and Client Support, Customer experience improvement, Customer Data Management, Customer Insights, Sales Management, Leadership, Business Metrics, Performance Metric, General Sales Practices, Sales Strategy, Cross-Functional Collaboration
初级 · 课程 · 1-3 个月
University of California San Diego
您将获得的技能: 研究方法, 用户体验设计, 创新, 原型设计, 故事板, 可用性测试, 创造力, 面试技巧, 设计研究, 用户研究, 角色(用户体验), 交互设计, 以用户为中心的设计
混合 · 课程 · 1-4 周

Microsoft
您将获得的技能: Storyboarding, User Research, Information Architecture, User Experience Design, Persona (User Experience), Design Research, Design Thinking, User Centered Design, Innovation, Creativity
混合 · 课程 · 1-3 个月

您将获得的技能: Miro AI, Customer Engagement, Responsible AI, AI Product Strategy, No-Code Development, Customer experience improvement, Email Automation, Customer Service, Customer Analysis, Automation, Generative AI, Customer Data Management, Customer Communications Management, Customer Relationship Management (CRM) Software, Customer Support, Workflow Management, Artificial Intelligence, Customer and Client Support, Agentic systems, Ethical Standards And Conduct
初级 · 课程 · 1-4 周

您将获得的技能: Prompt Engineering, Generative AI Agents, Generative AI, ChatGPT, Self Service Technologies, Customer Service, Customer Support, Customer Communications Management, Personalized Service, Customer Engagement, AI Enablement, AI Workflows, Customer experience improvement, Customer and Client Support, Microsoft Copilot, Customer Insights, Artificial Intelligence, Customer Relationship Management, Automation, Natural Language Processing
初级 · 课程 · 1-4 周

University of Virginia Darden School Foundation
您将获得的技能: 自助服务技术, 改善客户体验, 客户服务, 客户参与, 客户支持, Prompt Engineering, 提高绩效, ChatGPT, 生成式人工智能, 性能分析, 个性化服务, AI 个性化服务
初级 · 课程 · 1-4 周

CVS Health
您将获得的技能: 专业精神, 收银机操作, 客户服务, 销售点, 事务处理, 沟通, 社交媒体, 时间管理, 问候客户, 零售销售, 客户咨询, 建立客户关系, 团队合作, 付款处理和收款, 订单管理系统, 零售店运营, 数据输入, 电子商务
初级 · 课程 · 1-3 个月
University of Illinois Urbana-Champaign
您将获得的技能: 商业策略, 案例研究, 用户反馈, 客户体验战略(CX), 创新, 客户分析, 服务设计, 设计思维, 产品开发, 消费者行为, 市场调查, 新产品开发, 用户关系管理, 客户洞察
初级 · 课程 · 1-4 周

您将获得的技能: AI Personalization, Prompt Engineering, Customer Insights, Generative AI, Customer Relationship Management (CRM) Software, Microsoft Copilot, Workflow Management, Customer Relationship Management, Personalized Service, Target Market, Sales Enablement, AI Enablement, Management Reporting, Customer Data Management, Customer Engagement, Compliance Reporting, Information Privacy, Law, Regulation, and Compliance, Business Process Automation, Data Quality
高级设置 · 课程 · 1-4 周

您将获得的技能: Point of Sale, Shipping and Receiving, Process Optimization
初级 · 课程 · 1-4 周

University of Maryland, College Park
您将获得的技能: Customer Retention, Loyalty Programs, Customer Relationship Management, Customer Insights, Marketing Analytics, Customer Acquisition Management, Customer Engagement, Marketing Strategies, Return On Investment, Growth Strategies, Predictive Modeling
初级 · 课程 · 1-4 周