冲突解决课程可以帮助您学习谈判技巧、积极倾听技巧、调解策略以及人际沟通的动力。您可以培养识别潜在利益、在争议中管理情绪以及促进合作解决问题的技能。许多课程都介绍了冲突评估框架和沟通模型等工具,有助于有效解决分歧和营造积极的环境。

University of Pennsylvania
您将获得的技能: 情商, 人际沟通, 冲突管理, 积极倾听, 商业道德, 移情与情商, 谈判, 影响, 合同谈判, 建立融洽关系, 可信度, 交流, 压力管理, 建立关系
初级 · 课程 · 1-4 周

University of Washington
您将获得的技能: 规划, 解决客户投诉, 商务写作, 谈判, 语言交流技能, 活动策划, 商务交流, 提案制定, 商务信函, 决策
中级 · 课程 · 1-4 周

您将获得的技能: Prioritization, Negotiation, Conflict Management, Time Management, Stress Management, Communication, Critical Thinking, Problem Solving, Self-Awareness, Emotional Intelligence, Business Priorities, Complex Problem Solving, Communication Strategies, Courage, Professionalism, Creative Problem-Solving, Personal Development, Business Ethics, Empathy, Goal Setting
初级 · 专项课程 · 3-6 个月

Alfaisal University | KLD
您将获得的技能: Conflict Management, Mediation, Problem Solving, Emotional Intelligence, Collaboration, Empathy, Active Listening, Communication
初级 · 课程 · 1-4 周

Macquarie University
您将获得的技能: 情商, 自我意识, 冲突管理, 组织领导力, 领导能力, 跨文化能力, 文化多样性, 利益相关者管理, 谈判, 交流, 领导与管理
初级 · 课程 · 1-3 个月
您将获得的技能: Service Recovery, De-escalation Techniques, Greeting Customers, Customer Complaint Resolution, Customer Service, Conflict Management, Client Services, Hospitality, Friendliness, Professionalism, Teamwork, Composure, Coordination, Customer experience improvement, Personalized Service, Customer Relationship Building, Verbal Communication Skills, Communication, Empathy, Active Listening
混合 · 课程 · 1-4 周

Harvard Business Review
您将获得的技能: Relationship Management, Professional Development, Trustworthiness, Overcoming Obstacles, Communication Strategies, Personal Development, Business Relationship Management, Smart Goals, Adaptability, Willingness To Learn, Self-Awareness, Proactivity, Performance Appraisal, Growth Strategies, Analytical Skills
中级 · 课程 · 1-4 周

您将获得的技能: Trustworthiness, Team Performance Management, Team Management, Honesty, Team Building, Team Leadership, Constructive Feedback, Team Motivation, Leadership and Management, Coaching, Empathy, Professional Development, Accountability, Personal Integrity, Business Leadership, Emotional Intelligence, Reliability, Lifelong Learning, Growth Mindedness, Communication
中级 · 课程 · 1-3 个月

您将获得的技能: Performance Tuning, Data Governance, Data Pipelines, SQL, Data Integrity, Data Quality, Data Integration, Stored Procedure, Operational Databases, Database Design, Consolidation, Data Cleansing, Data Validation, Data Manipulation, Systems Integration, Performance Testing, Performance Improvement, Application Performance Management, Performance Metric, Performance Measurement
高级设置 · 课程 · 1-4 周

University of London
您将获得的技能: 讲故事, 社会学, 社区发展, 移民法, 冲突管理, 国际关系, 可持续发展, 社会正义, 社会工作, 宣传, 社会影响
初级 · 课程 · 1-3 个月

Starweaver
您将获得的技能: Constructive Feedback, Cross-Functional Team Leadership
中级 · 课程 · 1-4 周

Alex Genadinik
您将获得的技能: Overcoming Objections, Closing (Sales), Rapport Building, B2B Sales, Price Negotiation, Contract Negotiation, Negotiation, Sales, ChatGPT, Collaboration, Conflict Management
混合 · 课程 · 1-4 周