客户服务课程可以帮助您学习有效沟通、解决冲突、客户关系管理和卓越服务。您可以培养主动倾听、换位思考和解决问题的技能,这些技能对于满足客户需求和提高满意度至关重要。许多课程都会介绍 CRM 软件、Feedback 管理系统和 Chatbot 等工具,它们有助于简化互动和改进服务交付。

Google Cloud
您将获得的技能: Change Management, Stakeholder Engagement, Organizational Change, Google Workspace, Training and Development, Stakeholder Communications, Organizational Effectiveness, Customer Success Management, Communication Strategies, Needs Assessment
中级 · 课程 · 1-3 个月

您将获得的技能: Metadata Management, Extract, Transform, Load, Data Integration, Data Pipelines, Business Logic, Java, Data Import/Export, Data Transformation, Software Documentation, MySQL, Debugging
混合 · 课程 · 1-4 周

您将获得的技能: Application Deployment, Cloud Infrastructure, Microservices, Kubernetes, Google App Engine, Service Level, Google Cloud Platform, Network Architecture, CI/CD, Cloud Computing Architecture, Cloud Storage, DevOps, Cloud Security, Scalability, Identity and Access Management, Disaster Recovery
高级设置 · 课程 · 1-3 个月

Google Cloud
您将获得的技能: Generative AI Agents, Generative AI, Prompt Engineering, Tool Calling, AI Product Strategy, LLM Application, Innovation, Google Cloud Platform, Organizational Strategy, Customer experience improvement
初级 · 课程 · 1-3 个月

Google Cloud
您将获得的技能: Generative AI, Responsible AI, Google Cloud Platform, Data Modeling, Artificial Intelligence, Large Language Modeling, Business Intelligence, Deep Learning, Machine Learning, Unstructured Data
初级 · 课程 · 1-4 周

Google Cloud
您将获得的技能: Google Gemini, Data Store, Google Workspace, Application Performance Management, Data Integration, OAuth, Collaborative Software, Data Access, Generative AI Agents, Application Deployment, Application Programming Interface (API)
初级 · 课程 · 1-4 周

您将获得的技能: Kubernetes, Containerization, Google Cloud Platform, Cloud Infrastructure, Cloud-Native Computing, Docker (Software), Application Deployment, Cloud Computing, Command-Line Interface
中级 · 课程 · 1-4 周

Google Cloud
您将获得的技能: Prompt Engineering, Google Cloud Platform, Cloud Infrastructure, Generative AI, Kubernetes, Identity and Access Management, Infrastructure As A Service (IaaS), Cloud Storage, Cloud Services, Data Storage Technologies, Public Cloud, Containerization, Application Development, Serverless Computing, Virtual Machines, Platform As A Service (PaaS), Scalability
初级 · 课程 · 1-3 个月

Google Cloud
您将获得的技能: Google Gemini, SQL, Generative AI, Google Cloud Platform, Big Data, Customer Relationship Management, Jupyter, Artificial Intelligence and Machine Learning (AI/ML), Python Programming
中级 · 课程 · 1-4 周

Google Cloud
您将获得的技能: Google Gemini, Customer Analysis, Machine Learning Methods, Artificial Intelligence, Generative AI, Data Integration, Predictive Analytics, Customer Data Management, Time Series Analysis and Forecasting, Marketing Strategies
初级 · 课程 · 1-4 周

您将获得的技能: DevOps, CI/CD, Application Deployment, Cloud Development, Development Environment, Cloud Applications, Continuous Deployment, Version Control, Continuous Integration, Amazon Web Services, Git (Version Control System), Database Development, Interactive Data Visualization, Application Programming Interface (API), Real Time Data
混合 · 课程 · 1-4 周

Google Cloud
您将获得的技能: Service Level, Application Performance Management, Google Cloud Platform, System Monitoring, Cloud Management, Event Monitoring, Identity and Access Management, Performance Tuning, Continuous Monitoring, Data Access, Query Languages
初级 · 课程 · 1-3 个月